17
FAQs
Failure to re-pair the watch with the Fitdock app on your
smartphone
1.
Swipe the screen of watch to enter settings mode. Tap "Settings"
→
"System settings"
→
"Reset". The information on the watch will be reset and the watch will be restarted.
2.
Use the Fitdock app to scan the QR code displayed on your watch to pair.
If you still fail to connect the watch to the app, please kindly take the following steps:
1.
Make sure your smartphone’s Bluetooth is enabled and make sure the watch is not
connected to other smartphones.
2.
Search this device in the app to pair (Go to the "Device" page
→
"Pair device"
→
"IW1
Lite").
3.
Make sure the distance between your smartphone and the watch does not exceed 0.5
meters and keep the watch screen always on when pairing.
Occasional failure to connect with Bluetooth
Reboot your smartphone or restart your smartphone’s Bluetooth.
Failure to receive SMS / calls notifications
Calls / SMS notification function works when the watch connects to your smartphone via the
app. Please kindly refer to the following tips:
1.
Go to your smartphone Settings, find the Fitdock app, enable the Location and all
Notifications.
2.
Enable your phone’s Bluetooth and go to the Fitdock app to pair the watch.
3.
Open the app. Go to the "Device" page
→
"Notification Alerts", turn on "Notification
Alerts".
4.
Make sure the "Do Not Disturb" function is not enabled on the watch.
The watch is disconnected from the Fitdock app on your
smartphone
The watch will disconnect from your smartphone in the following cases:
1.
Smartphone Bluetooth is off or exceeds the Bluetooth connection range (the maximum
Bluetooth connection range is 10 meters and can easily be reduced by walls, furniture,
etc.)
2.
The Fitdock app is closed on the phone. (This can occur automatically under certain
circumstances.)
To reconnect the watch to your smartphone, please kindly take the following steps:
