22
23
CLEANING
WARNING : Base unit should not be submerged in water at any time, that will damage electronic
components and void the warranty.
5. THE FEEDER DOESN’T DISCHARGE FOOD AFTER FEEDING PARAMETER SETUP IS COMPLETED.
a. Check whether the food outlet is clogged. If so, the red indictor will blink.
b. Check whether the motor has been seized by food
6.CURRENT FEEDING TIME IS LATER THAN CURRENT TIME FOR 5 MINUTES OR MORE.
When parameters are set up on the APP, it takes time to upload them to the server, which is about
5 minutes according to the network condition.
7. ABOUT INFORMATION PUSH.
a. In the event that the cellphone cannot receive the pushed information, check whether it is shielded
by the system message manager.
b. Check whether the cellphone is in a power-saving mode, which may lead to push failure when
the APP is running at the back end.
8. THE CELLPHONE DOESN’T REMIND ME OF FOOD DISCHARGE.
The device has been rotated, which results in failure of food detection. Check whether there is no food
in the barrel or the food outlet is blocked.
9. THE CELLPHONE INDICATES DEVICE ABNORMALITY.
Check whether or not the motor is running normally.
10. THE CELLPHONE INDICATES EXCESSIVE FOOD DISCHARGE.
There is too much food at the food outlet, which needs cleaning
11. HOW TO RE-CONNECT THE DEVICE TO THE NETWORK QUICKLY AFTER IT IS DISCONNECTED.
a. Exit the APP, tap it again and wait for data updating.
b. Switch from feeding interface to the video interface and wait for video refresh.
12. THE FEEDER’S REQUIREMENT FOR NETWORK TYPES.
It is required that the 2.4G routers with 802.11bgn protocol be used. The feeder doesn’t support any
5G router. To watch the video on your cellphone, it is suggested that you do it with WiFi connection
or the 4G network. There isn’t any restriction to the network operator as long as your cellphone
can access to the Internet.
13. APP UPDATING
a. You will be reminded of APP updating for every new release. Update the APP when prompted.
b. For better user experience, please update the software and hardware to ensure stable device functions.
If you have other questions, feel free to contact us.
bowl : washable
base : wet or dry cloth only
hopper : washable
FAQs (cont.)
FAQs (cont.)
WARNING!
This product contains chemicals known to
the State of California to cause cancer, and birth defects
or other reproductive harm. www.P65Warnings.ca.gov
