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Lenovo X240s, User Manual

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Lenovo X240s User Manual Download Page 137

Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 121

•

“Getting help and service” on page 121

•

“Purchasing additional services” on page 123

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

Register your computer with Lenovo. For more information, see “Registering your computer” on page 19.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software programs were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information
about where to go for additional information about Lenovo and our products, what to do if you experience a
problem with your computer, and whom to call for service should it be necessary.

© Copyright Lenovo 2013

121

Summary of Contents for X240s

Page 1: ...User Guide ThinkPad X240s ...

Page 2: ...139 The latest Safety Warranty and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http www lenovo com ThinkPadUserGuides First Edition July 2013 Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth ...

Page 3: ...thernet connections 30 Wireless connections 30 Presentations and multimedia 34 Changing display settings 34 Connecting a projector or an external monitor 34 Setting up a presentation 36 Using dual displays 36 Using audio features 37 Using the camera 37 Using a flash media card 38 Chapter 3 You and your computer 41 Accessibility and comfort 41 Ergonomic information 41 Comfort 42 Accessibility infor...

Page 4: ...imedia devices 112 Fingerprint reader problems 115 Battery and power problems 115 Problems with drives and other storage devices 118 A software problem 119 Problems with ports and connectors 119 Chapter 10 Getting support 121 Before you contact Lenovo 121 Getting help and service 121 Using diagnostic programs 122 Lenovo Support Web site 122 Calling Lenovo 122 Finding ThinkPad options 123 Purchasin...

Page 5: ...European Union RoHS 135 China RoHS 135 India RoHS 135 Turkish RoHS 135 Ukraine RoHS 136 Appendix D ENERGY STAR model information 137 Appendix E Notices 139 Trademarks 140 Copyright Lenovo 2013 iii ...

Page 6: ...iv User Guide ...

Page 7: ...yboard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm ...

Page 8: ...the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property...

Page 9: ...e protectors or power supplies that are cracked broken or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product t...

Page 10: ...s the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a...

Page 11: ...ectricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet ada...

Page 12: ...te of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate Notice for built in rechargeable batteries DANGER Do not attempt to replace the internal rechargeable lithium batteries Contact Lenovo Support for factory re...

Page 13: ...utions with your computer Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas Do not restrict or block any ventilation openings Do not operate your computer inside furniture as this ...

Page 14: ... If your computer has both a headphone connector and an audio out connector always use the headphone connector for headphones also called a headset or earphones CAUTION Excessive sound pressure from earphones and headphones can cause hearing loss Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level Therefore to protect your hearing...

Page 15: ...as power cords or cords to connect the accessory to a personal computer If this product has such a cord cable or wire then the following warning applies WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after...

Page 16: ...xiv User Guide ...

Page 17: ...Lenovo programs on page 12 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Front view Figure 1 Front view 1 Camera on some models 5 TrackPoint pointing stick 2 Microphones 6 NFC logo on some models 3 Power button 7 ThinkPad trackpad 4 Fingerprint reader on some mo...

Page 18: ...en click the Power Plan tab For instructions on how to start the Power Manager program see Accessing Lenovo programs on the Windows 7 operating system on page 12 For Windows 8 Click the battery status icon from the Windows notification area and click More power options Then click Choose what the power buttons do 4 Fingerprint reader on some models Fingerprint authentication technology provides a s...

Page 19: ... Using audio features on page 37 2 Always On USB connector By default the Always On Universal Serial Bus USB connector enables you to charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode or when your computer is turned off but connected to ac power If you want to charge these devices when your computer is in hibernation mode or when your computer is...

Page 20: ...Connect the computer to a LAN with the Ethernet connector DANGER To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector You can only connect an Ethernet cable to this connector The Ethernet connector has two indicators that show the status of the network connection When the lower left indicator is solid green it indicates that the computer connects to a ...

Page 21: ...cooling of the microprocessor Note To ensure proper airflow do not place any obstacles in front of the fan louvers 3 Video Graphics Array VGA connector Use the VGA connector to connect the computer to a VGA compatible video device such as a VGA monitor For more information see Using an external monitor on page 34 4 USB 3 0 connector The USB 3 0 connector is used for connecting USB compatible devic...

Page 22: ... 1 Bottom cover 3 Emergency reset hole 2 Speakers 1 Bottom cover The integrated battery hard disk drive memory module and wireless cards are placed underneath 2 Speakers Your computer is equipped with a pair of stereo speakers 3 Emergency reset hole If the computer stops responding and you cannot turn it off by pressing the power button remove the ac power adapter and insert a straightened paper c...

Page 23: ... on the speakers are muted 2 Microphone mute indicator When the microphone mute indicator is on the microphones are muted 3 Camera status indicator When the camera status indicator is on the camera is in use 4 Caps Lock indicator When the indicator is on it indicates that Caps Lock mode is enabled You can type all alphabetic characters A Z in upper case directly 5 7 System status indicators Chapte...

Page 24: ... IC Certification label the Windows Certificate of Authenticity label and the Genuine Microsoft label Machine type and model information The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following figure shows the location of the machine...

Page 25: ...bel Record this information and keep it in a safe place You might need these numbers to start your computer or reinstall the Windows 7 operating system Depending on the model the Certificate of Authenticity label can be on the computer cover under the battery or on the power adapter For more information about the Certificate of Authenticity label go to http www microsoft com en us howtotell Hardwa...

Page 26: ...microsoft com en us howtotell Hardware aspx The following figure shows the location of the Genuine Microsoft label on the computer cover Features This topic provides information about the computer features Microprocessor To view the microprocessor information of your computer do the following For Windows 7 Click Start right click Computer and then click Properties For Windows 8 Move the cursor to ...

Page 27: ... Positioning System GPS satellite receiver on models with wireless WAN Integrated Bluetooth Integrated wireless LAN Integrated wireless WAN on some models NFC on some models Security features Fingerprint reader on some models Specifications Size Width 305 5 mm 12 inches Depth 208 5 mm 8 2 inches Height 17 7 mm 0 7 inch Heat output 45 W 154 Btu hr maximum Power source ac power adapter Sine wave inp...

Page 28: ...led on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely The available programs might vary depending on the preinstalled Windows operating system To learn more about the progra...

Page 29: ... section and then click the corresponding green text Note If you do not find the program you need in Control Panel open the navigation window of the Lenovo ThinkVantage Tools program and double click the dimmed icon to install the program you need Then follow the instructions on the screen When the installation process completes the program icon will be activated and you can find the program in Co...

Page 30: ...n access Lenovo programs by doing either of the following Click the Lenovo QuickLaunch icon from the taskbar A list of programs is displayed Double click a Lenovo program to launch it If a desired program is not in the list click the plus icon Press the Windows key to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need move the cursor to the top right...

Page 31: ... data and deflecting security breach attempts It also can help manage your passwords recover a forgotten password monitor security settings on your computer and suggest how to enhance your computer security Communications Utility The Communications Utility program enables you to configure settings for the integrated camera and audio devices Fingerprint Software If your computer comes with a finger...

Page 32: ... Solution Center and so on Message Center Plus The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo such as alerts on system updates and alerts on conditions that require your attention Mobile Broadband Connect The Mobile Broadband Connect program enables your computer to connect to the mobile broadband network through a supported wirele...

Page 33: ... on certain models preinstalled with the Windows 7 operating system If your Windows 7 model is not preinstalled with the SimpleTap program you can download it from http www lenovo com support System Update The System Update program enables you to keep the software on your computer up to date by downloading and installing software update packages Lenovo programs device drivers UEFI BIOS updates and...

Page 34: ...18 User Guide ...

Page 35: ...o for help Automatic notification of free software and special promotional offers To register your computer with Lenovo do one of the following Go to http www lenovo com register and follow the instructions on the screen to register your computer Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Lenovo Produc...

Page 36: ...etworking issue go to http www lenovo com support faq Take advantage of the networking features provided by the Access Connections program on the Windows 7 operating system or Location Awareness in the Lenovo Settings program on the Windows 8 operating system To learn more about using the wireless features of your computer refer to Wireless connections on page 30 To travel more confidently be sure...

Page 37: ...ate Put two or more fingers on an item and then rotate your fingers This operation enables you to rotate the selected items in a direction you move your fingers Double tap For some applications quickly tap twice on the screen to zoom in Double tap again to zoom out Windows 8 touch gestures and mouse actions The following table lists the touch gestures and mouse actions supported by the Window 8 op...

Page 38: ... bottom edge Right click a blank area on the Start screen or right click an open application To close the current application Swipe in from the top edge to the bottom Click the top of the application and then drag it to the bottom of your screen To enlarge or reduce the size of an icon remove an icon from the Start screen or remove an application Move the desired icon downward until a tick icon is...

Page 39: ...Click hold and drag an item To zoom out Move two fingers closer together Press the Ctrl key while scrolling the mouse wheel backward To zoom in Move two fingers farther apart Press the Ctrl key while scrolling the mouse wheel forward To rotate an item Put two or more fingers on an item and then rotate your fingers supported only on some models If the application supports rotation click the rotatio...

Page 40: ...ator is on To input F1 F12 press the function keys directly To initiate the special function of each key press the Fn key and the corresponding function key Mutes or unmutes the speakers When the speakers are muted the indicator on the F1 key is on If you mute the sound and turn off your computer the sound will remain muted when you turn on your computer again To turn on the sound press F2 or F3 D...

Page 41: ...the conventional keyboard Fn S Has the same function as the SysRq key on the conventional keyboard Windows key On the Windows 7 operating system press the Windows key 1 to open the Start menu On the Windows 8 operating system press the Windows key to switch between the current workspace and the Start screen You also can use the Windows key together with another key to achieve other functions For d...

Page 42: ...k Using the multi touch trackpad The trackpad of your computer supports multi touch with which you can zoom in zoom out or scroll on the screen while browsing the Internet or reading or editing a document Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device to achieve the extended functions of the ThinkPad pointing device To customize the ThinkPad pointing device...

Page 43: ...ble to work longer without being tied to an electrical outlet Checking the battery status The battery status icon in the Windows notification area displays the percentage of battery power remaining The rate at which you use battery power determines how long you can use the battery of your computer between charges Because of different user habits and needs it is difficult to predict how long a batt...

Page 44: ... can charge the battery when the ac power adapter is connected to the computer You need to charge the battery in any of the following situations When the battery icon in the Windows notification area shows a low percentage of battery power remaining When the battery has not been used for a long time Charging the battery When you check battery status and find that the percentage of power remaining ...

Page 45: ...orner of the screen to bring up the charms Then click Settings Power Sleep Depending on the model your computer might support the 30 Day Standby function When this function is enabled the computer consumes even less power in sleep mode and takes only seconds to resume normal operation when you press the power button For more information about the 30 Day Standby function do the following For Window...

Page 46: ...rnet or other network connections Ethernet connections You can connect your computer to a local network or a broadband connection by using the built in Ethernet feature of the computer DANGER Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless connection is the transfer of data with...

Page 47: ...ws 8 Open the Lenovo Settings program and click Location Awareness For more information see Accessing Lenovo programs on the Windows 8 operating system on page 14 Tips for using the wireless LAN feature To achieve the best connection use the following guidelines Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer Open your compu...

Page 48: ...ce providers Some ThinkPad notebook computers come with a built in wireless WAN card integrated with some wireless WAN technologies such as 1xEV DO HSPA 3G GPRS or LTE By using the built in wireless WAN card and the configuration utility that comes with your computer you can establish wireless WAN connections and monitor the connection status Note The wireless WAN service is provided by authorized...

Page 49: ...ooth feature is enabled by default If you are using the Windows 7 operating system to enable the Bluetooth feature press F8 then follow the instructions on the screen 2 Right click the data that you want to send 3 Select Send To Bluetooth Devices 4 Select a Bluetooth device and then follow the instructions on the screen Note If you use the wireless feature the 802 11 standards of your computer sim...

Page 50: ...face cable with a ferrite core is required Your computer can support a maximum video resolution of up to 2048x1536 with an external monitor connected to the VGA connector or up to 2560x1600 with an external monitor connected to the mini DisplayPort connector provided that the external monitor also supports that resolution For more information about the external monitor refer to the manuals provide...

Page 51: ...d with your monitor 14 After updating the driver click Close 15 For the Windows 7 operating system to change the color settings right click on the desktop and click Screen resolution Click Advanced Settings select the Monitor tab then set Colors 16 Click OK Considerations for connecting an external monitor When installing an operating system you must install the display driver for your monitor tha...

Page 52: ... Extend desktop function To enable the Duplicate or Extend desktop function do the following 1 Connect the external monitor to your computer then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Press F7 then select Duplicate or Extend To change the resolution for each monitor do the following 1 Right click on the desktop and click Screen resolution 2 Click the Monitor ...

Page 53: ...mera you can use the camera to preview your video image and take a snapshot of your current image To start the camera do the following For Windows 7 Start the Communications Utility program See Accessing Lenovo programs on the Windows 7 operating system on page 12 For Windows 8 Click Camera from the Start screen When the camera is started the green camera in use indicator turns on You also can use...

Page 54: ...y The static electricity could damage the card To install a flash media card do the following 1 Ensure that the card is correctly oriented 2 Insert the card firmly into the 4 in 1 media card reader slot If the plug and play feature is not enabled for the installed flash media card do the following to enable the feature 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you a...

Page 55: ... use Note If you do not remove the card from your computer after you eject the card from the Windows operating system the card can no longer be accessed To access the card you must remove it first then insert it again Chapter 2 Using your computer 39 ...

Page 56: ...40 User Guide ...

Page 57: ...st information and technology to our customers with disabilities Refer to our accessibility information which outlines our efforts in this area See Accessibility information on page 42 Ergonomic information Working in the virtual office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer...

Page 58: ...s Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Comfort Observe the following guidelines to achieve greater comfort and improve performance Active sitting and rest breaks The longer you sit and work with your computer the more important it is to observe your working postur...

Page 59: ...http access adobe com Adobe PDF documents can be converted to HTML or plain text in many languages One conversion option converts PDF documents on the Internet A second option enables users to submit the URL of an Adobe PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to ...

Page 60: ...ternal mouse if you are accustomed to using one Ethernet cable A quality carrying case that provides adequate cushion and protection External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you are traveling To purchase travel accessories go to http www lenovo com accessories 44 User Guide ...

Page 61: ...sleep mode Note If a Windows password has been set you will be prompted to enter it Typing passwords When this icon is displayed type a power on password or a supervisor password When this icon is displayed type a user hard disk password To type a master hard disk password press F1 When the icon changes to type the master hard disk password Note To return to the icon press F1 again Power on passwo...

Page 62: ...word canceled Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program If you have set a supervisor password no one can change the configuration of the computer without the password It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program U...

Page 63: ...d do the following a In the Enter Current Password field type the current supervisor password and press Enter b In the Enter New Password field type the new supervisor password and press Enter then retype the password in the Confirm New Password field and press Enter To remove a password do the following a In the Enter Current Password field type the current supervisor password and press Enter b L...

Page 64: ...our new password in the Enter New Password field and press Enter b In the Confirm New Password field retype the password you just entered and press Enter If you select User Master do the following a First set a user hard disk password When a message window prompts you to set the user hard disk password press Enter to continue Type your new user hard disk password in the Enter New Password field an...

Page 65: ...m length of a hard disk password through the Security menu If you set a hard disk password of over seven characters the hard disk drive can be used only with a computer that can recognize a hard disk password of over seven characters If you then install the hard disk drive in a computer that cannot recognize a hard disk password that contains more than seven characters you cannot access the drive ...

Page 66: ... BitLocker Drive Encryption For more information about Windows BitLocker Drive Encryption see the help information system of the Windows operating system or search for Microsoft Windows BitLocker Drive Encryption Step by Step Guide on the Microsoft Web site Disk Encryption hard disk drive and Encryption solid state drive Some models contain the Disk Encryption hard disk drive or Encryption solid s...

Page 67: ...p If you do the functions assigned to the keys will be erased Do not disable the security chip If you do Client Security Solution will not work If the security chip is removed or replaced or a new one has been added the computer will not start You will hear four cycles of four beeps each or you will see error message 0176 or 0192 If the security chip is inactive or disabled the Clear Security Chip...

Page 68: ...er on authentication state Blinking amber The fingerprint could not be authenticated Solid amber for 15 seconds The power on authentication feature is disabled after three bad fingerprint swipes Swiping your finger over the fingerprint reader To swipe your finger over the fingerprint reader do the following 1 Place the ball of your finger over the center of the reader 2 Apply light pressure and sw...

Page 69: ...servicer or a marketing representative to have the password canceled If you forget your hard disk password Lenovo cannot reset your password or recover data from the hard disk drive You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and a fee will be charged for parts and service Setting the f...

Page 70: ...thenticate your fingerprint If your finger has any of the following conditions you might not be able to register or authenticate it Your finger is wrinkled Your finger is rough dry or injured Your finger is dry Your finger is stained with dirt mud or oil The surface of your finger is different from when you enrolled your fingerprint Your finger is wet A finger is used that has not been enrolled To...

Page 71: ...vo provides the Secure Data Disposal tool Go to http www lenovo com support to download the tool If an Encryption solid state drive or a Disk Encryption hard disk drive is supported and installed in your computer you can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old key is not physically erased but remains on the dri...

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Page 73: ...ter Symantec Norton Ghost version 15 or later To start the Symantec Norton Ghost program do the following 1 Click Start Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suite or later Paragon Backup Recovery 10 Home or later Creating and using recovery media You can use recovery media t...

Page 74: ... for some devices See Reinstalling preinstalled programs and device drivers on page 61 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft...

Page 75: ...scue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system Restore your hard disk drive to the f...

Page 76: ...medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window cli...

Page 77: ...hanging the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall a device driver for a factory installed device do the following 1 Turn on your computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder The folder contains several subfolders named for the various devices installed in your computer for...

Page 78: ...to refresh your computer or reset your computer to the factory default settings You can create recovery media as backups or replacement for the Windows recovery image With the recovery media you can troubleshoot and fix the problems on your computer even if you cannot start the Windows 8 operating system It is recommended that you create recovery media as early as possible For more information see...

Page 79: ...ct a desired startup option then follow the instructions on the screen Recovering your operating system if Windows 8 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 operating system This enables you to recover or repair the operating system even if the Windows 8 operating system fails to start After two consecutive failed bo...

Page 80: ...ry partition on your computer click Delete the recovery partition Attention If you delete the recovery partition on your computer do keep the recovery media in a safe place The Windows recovery image will not be stored in your computer anymore and you will need the recovery media to refresh or reset your computer 8 Remove the USB drive The recovery media are created successfully Using recovery med...

Page 81: ...touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package that contains the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body When possible remove the static sensitive part from the stat...

Page 82: ... come with your computer If you find a dummy card included in the shipping contents it indicates that the SIM card is already installed in the SIM card tray If you find a SIM card included in the shipping contents it indicates that a dummy card is installed in the SIM card tray To install or replace the SIM card do the following 1 Disable the built in batteries See Disabling the built in batteries...

Page 83: ...ng on the model your computer might look slightly different from the illustrations in this topic To replace the base cover assembly do the following 1 Disable the built in batteries See Disabling the built in batteries on page 65 2 Close the computer display and turn the computer over 3 Loosen the screws 1 that secure the base cover assembly Then remove the base cover assembly 2 Chapter 6 Replacin...

Page 84: ...rive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired The connectors and slot of the hard disk drive or solid state drive are not designed for frequent changes or replacement Do not drop the hard disk or solid state drive or subject it to phys...

Page 85: ...n batteries See Disabling the built in batteries on page 65 2 Close the computer display and turn the computer over 3 Remove the base cover assembly See Replacing the base cover assembly on page 67 4 Remove the screws that secure the cable bracket and the hard disk drive or solid state drive 5 Slightly lift the hard disk drive or solid state drive until the cable bracket is revealed Chapter 6 Repl...

Page 86: ...6 Remove the cable bracket 7 Disconnect the cable from the system board 8 Disconnect the cable from the hard disk drive or solid state drive 70 User Guide ...

Page 87: ...sk drive or solid state drive 10 Attach the bracket to the new hard disk drive or solid state drive 11 Connect the cable to the hard disk drive or solid state drive 12 Connect the cable to the system board Chapter 6 Replacing devices 71 ...

Page 88: ...13 Install the cable bracket 14 Install the new hard disk drive or solid state drive 15 Install the screws to secure the cable bracket and the hard disk drive or solid state drive 72 User Guide ...

Page 89: ...u start installing a memory module touch a metal table or a grounded metal object This action reduces any static electricity from your body Static electricity could damage the memory module To replace a memory module do the following 1 Disable the built in batteries See Disabling the built in batteries on page 65 2 Close the computer display and turn the computer over 3 Remove the base cover assem...

Page 90: ...card Before you start print these instructions DANGER During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall DANGER Electric current from power telephone and communication cables is hazardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing an M 2 wireless LAN card touch a me...

Page 91: ...m the old card If no such a tool is provided hold the cable connector with your fingers and gently disconnect each cable from the old card 5 Remove the screw 1 The card is released from the secured position and pivots upward 2 6 Carefully remove the wireless LAN card out of the slot Chapter 6 Replacing devices 75 ...

Page 92: ...w to secure the card in place 2 9 Connect the antenna cables to the new wireless LAN card Ensure that you attach the gray cable to the main connector on the card and the black cable to the auxiliary connector on the card 10 Reinstall the base cover assembly See Replacing the base cover assembly on page 67 11 Turn the computer over again Connect the ac power adapter and all cables 76 User Guide ...

Page 93: ... any static electricity from your body Static electricity could damage the card Some computers might come with an M 2 wireless WAN card To replace the wireless WAN card do the following 1 Disable the built in batteries See Disabling the built in batteries on page 65 2 Close the computer display and turn the computer over 3 Remove the base cover assembly See Replacing the base cover assembly on pag...

Page 94: ...d from the secured position and pivots upward 2 6 Carefully remove the wireless WAN card out of the slot 7 Align the notched edge of the new wireless WAN card with the key in the slot Then carefully insert the card into the slot 78 User Guide ...

Page 95: ...w wireless WAN card Ensure that you connect the red cable to the main connector on the card and the blue cable to the auxiliary connector on the card 10 Reinstall the base cover assembly See Replacing the base cover assembly on page 67 11 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 79 ...

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Page 97: ...e Windows 7 operating system are in the C SWTOOLS OSFIXES directory The device drivers are in the C SWTOOLS DRIVERS directory The preinstalled programs are in the C SWTOOLS APPS directory 2 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 83 3 Select Startup UEFI Legacy Boot Then do one of the following To install the Windows 7 32 bit operating system select Legacy Onl...

Page 98: ...ing system do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 83 2 Select Startup Boot to display the Boot Priority Order submenu 3 Select the drive that contains the Windows 8 operating system installation program for example USB HDD 4 Press the F10 key to exit the ThinkPad Setup program 5 Connect the drive that contains the Windows 8 operating system...

Page 99: ...ice drivers in the C SWTOOLS DRIVERS directory on your hard disk drive or solid state drive For more information see Reinstalling preinstalled programs and device drivers on page 61 Using the ThinkPad Setup program The ThinkPad Setup program enables you to select various setup configurations for your computer through configuring the BIOS To configure the BIOS of your computer do the following 1 Re...

Page 100: ...ial number Asset Tag CPU Type CPU Speed Installed memory UUID MAC Address Internal LAN Preinstalled operating system license UEFI Secure Boot Config menu To change the configuration of your computer select the Config tab from the ThinkPad Setup menu The following table lists the Config menu items Default values are in boldface Attention The default configurations are already optimized for you Impr...

Page 101: ...rsion 6 IPv6 network stack for UEFI environment UEFI PXE Boot Priority for Both with UEFI first boot mode and IPv6 and IPv4 stacks are both enabled IPv6 First IPv4 First Select network stack priority for UEFI PXE boot USB UEFI BIOS Support Disabled Enabled Enable or disable boot support for USB storage devices Always On USB Disabled Enabled If you select Enabled the external USB devices can be cha...

Page 102: ...abled Trackpad Disabled Enabled Enable or disable the built in trackpad Note If you want to use an external mouse select Disabled Keyboard Mouse Fn and Ctrl Key swap Disabled Enabled If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected you need to press the Fn key to resume the computer from sleep mode to normal operation Di...

Page 103: ...ance Note Each scheme affects fan sound temperature and performance CPU Power Management Disabled Enabled Enable or disable the power saving feature that stops the microprocessor clock automatically when there are no system activities Normally it is not necessary to change the setting Power On with AC Attach Disabled Enabled Enable or disable a feature that powers on the system when the ac power a...

Page 104: ... is waiting for a power on hard disk or supervisor password Different beeps will sound when the entered password matches or does not match the configured password Beep and Alarm Keyboard Beep Enabled Disabled Enable or disable keyboard beep when unmanageable key combinations are pressed Intel AMT Control Disabled Enabled Permanently Disabled If you select Enabled Intel AMT Active Management Techno...

Page 105: ...me Security menu To change the security settings of your computer select the Security tab from the ThinkPad Setup menu The following table lists the Security menu items Default values are in boldface Attention The default configurations are already optimized for you Improper change of the configurations might cause unexpected results Table 5 Security menu items Menu item Submenu item Value Comment...

Page 106: ...ength Power On Password Disabled Enabled See Power on password on page 45 Hard Disk x Password Disabled Enabled See Hard disk passwords on page 47 Note Hard Disk 1 means the hard disk drive built into your computer Predesktop Authentication Disabled Enabled Enable or disable fingerprint authentication before the operating system is loaded Reader Priority External Internal Internal Only If External...

Page 107: ... Note This item is displayed only if you have selected Active for the Security Chip option Intel TXT Feature Disabled Enabled Enable or disable Intel Trusted Execution Technology Physical Presence for Provisioning Disabled Enabled This option enables or disables the confirmation message when you change the settings of the security chip Security Chip Physical Presence for Clear Disabled Enabled Thi...

Page 108: ...you select Enabled you can use Bluetooth devices USB Port Disabled Enabled If you select Enabled you can use the USB connectors Memory Card Slot Disabled Enabled If you select Enabled you can use the memory card slots Smart Card Slot Disabled Enabled If you select Enabled you can use the smart card slot Integrated Camera Disabled Enabled If you select Enabled you can use the integrated camera Micr...

Page 109: ...nable to prevent unauthorized operating systems from running at boot time Select Disabled to allow any operating systems to run at boot time Platform Mode Setup Mode User Mode Specify the system operating mode Secure Boot Mode Standard Mode Custom Mode Specify the Secure Boot mode Reset to Setup Mode This option is used to clear the current platform key and put the system into Setup Mode You can i...

Page 110: ...nts Boot Select the boot device when you press the power button to turn on the computer Network Boot Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all of the computers in a LAN remotely by use of network management software UEFI Legacy Boot Both UEFI Legacy Boot Priority UEFI First Legacy First UEFI Only Legacy Only CSM Suppor...

Page 111: ...anges Discard the changes and restart the computer Load Setup Defaults Restore to the factory default settings Note Enable OS Optimized Defaults to meet the Windows 8 certification requirements When you change this setting some other settings are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Discard the changes Save Changes Sa...

Page 112: ...equires For example with the appropriate LAN card your computer can be started from the PXE server Note The Remote Initial Program Load RIPL or RPL function cannot be used with your computer Wake on LAN The network administrator can turn on a computer from a management console by using the Wake on LAN feature When the Wake on LAN feature is enabled many operations such as data transfer software up...

Page 113: ...fied on the Network Boot menu and then follow the boot order list on the Boot menu To define a Network Boot sequence do the following 1 Start the ThinkPad Setup program See Using the ThinkPad Setup program on page 83 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press the F10 key to save and exit Note You can press the ...

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Page 115: ... disk space uninstall unused programs Note You also might want to look for program duplication or overlapping versions Clean out your Inbox Sent and Trash folders from your e mail client program Back up your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives...

Page 116: ...river for a component if you notice poor performance from that component or if you added a new component This might eliminate the driver as the potential cause of a problem Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com ThinkPadDrivers 2 Select the entry for your computer a...

Page 117: ...c charge An electrostatic charge above a certain limit however can increase the risk of ESD Therefore when using the computer close to an appliance that can produce negative ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherev...

Page 118: ...ollowing conditions gently clean the surface of the fingerprint reader with a dry soft lint free cloth The surface of the fingerprint reader is dirty or stained The surface of the fingerprint reader is wet The fingerprint reader often fails to enroll or authenticate your fingerprint Register your computer Register your ThinkPad computer with Lenovo at http www lenovo com register For more informat...

Page 119: ... Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moisten a sof...

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Page 121: ... you can use to restore the hard disk drive to the factory default state For more information see Performing backup and recovery operations on page 58 To run the Lenovo Solution Center program see Lenovo programs on page 12 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running Lenovo Solution Cente...

Page 122: ...ng the extra memory module and reinstalling the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on the keyboard With a mobile computer there ...

Page 123: ...ssword and try again To clear the error enter ThinkPad Setup Message 1802 Unauthorized network card is plugged in Power off and remove the network card Solution The wireless network card is not supported on this computer Remove it Message 1820 More than one external fingerprint readers are attached Solution Power off and remove all but the reader that you set up within your main operating system M...

Page 124: ...f a power on password is set press any key to display the prompt for the power on password and then type the correct password and press Enter If these items are correctly set and the screen remains blank have the computer serviced Problem When I turn on the computer only a white cursor is displayed on a blank screen Solution If you have modified a partition on your hard disk drive by using partiti...

Page 125: ...test UEFI for your model has been installed 4 Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed 5 Run diagnostic programs See Diagnosing problems on page 105 Networking problems The following are the most common networking problems Ethernet problems Problem The computer cannot connect to the network Solution Make sure that The cable is ...

Page 126: ...ion Ensure that Wake On LAN is enabled in ThinkPad Setup If it is check with your LAN administrator for the necessary settings Problem My computer is a Gigabit Ethernet model but the computer cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Solution Try another cable Make sure that the link partner is set to auto negotiate Make sure that the switch is 802 3ab compliant gi...

Page 127: ...h the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices TrackPoint pointing device problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic...

Page 128: ...Select Change display settings Check whether the screen resolution is correctly set 4 Click Advanced Settings 5 Click the Adapter tab Ensure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click the Properties button If you are prompted for an administrator password or co...

Page 129: ... output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer display view output on the external monitor only If you view output on both the computer display and the external monitor the external monitor screen will be blank or distorted Problem You cannot set a higher resolution than the present one ...

Page 130: ...s buttons for access to the setup menu For details see the documentation that comes with the monitor Audio problems Problem Wave or MIDI sound does not play correctly Solution Make sure that the built in audio device is configured correctly 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or p...

Page 131: ...ol the sound from within the program Problem The balance slider cannot completely mute one channel Solution The control is designed to compensate for minor differences in balance and does not completely mute either channel Problem The sound cannot be turned off completely even if you set the Master volume control at minimum Solution You still can hear some sound even though you have set the Volume...

Page 132: ...arged Solution You cannot charge the battery when it is too hot Turn off the computer and allow it to cool to room temperature After it cools recharge the battery If it still cannot be charged call Lenovo Customer Service Center to have it serviced An ac power adapter problem Problem The ac power adapter is connected to the computer and the working electrical outlet but the power adapter power plu...

Page 133: ...ion after the POST is completed check the following items 1 Go to the Lenovo Support Web site at http www lenovo com support and search for the error message 2 Go to the Microsoft Knowledge Base homepage at http support microsoft com and search for the error message Sleep and hibernation problems Problem The computer enters sleep mode unexpectedly Solution If the microprocessor overheats the compu...

Page 134: ...de Solution Check whether any option has been selected to disable your computer from entering sleep or hibernation mode If your computer tries to enter sleep mode but the request is rejected the device attached to the USB connector might have been disabled If this occurs do a hot unplug and plug operation for the USB device Problem The battery discharges slightly while the computer is in hibernati...

Page 135: ...t is run on some other computer If an error message is displayed while you are using the application program refer to the manuals supplied with the application If the application still does not run correctly contact your place of purchase or a service representative for help Problems with ports and connectors The following are the most common problems with ports and connectors A USB problem Proble...

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Page 137: ...r computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software programs were running at the time of the problem Ca...

Page 138: ...ing information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information and download device drivers and updates from the Lenovo Web site at http www lenovo com support Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com support Thi...

Page 139: ...country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice The latest phone numbers are available at http www lenovo com support phone If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Finding Thi...

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Page 141: ...pecial Interest Group SIG It supports the following profiles Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Profile FTP Generic Access Profile GAP Generic A V Distribution Profile ...

Page 142: ...ding or responsible representatives of the organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices ...

Page 143: ...nstallation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a ci...

Page 144: ...dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Len...

Page 145: ...ompliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Appendix A Regulatory Information 129 ...

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Page 147: ...le to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Len...

Page 148: ...ttery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you ...

Page 149: ... accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework avai...

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Page 151: ...d electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Su...

Page 152: ...Ukraine RoHS 136 User Guide ...

Page 153: ...of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn off ha...

Page 154: ...nager window expand Network adapters 4 Right click your network adapter device and click Properties 5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 138 User Guide ...

Page 155: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 156: ... and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U S and or other countries Microsoft Windows and BitLocker are trademarks of the Microsoft group of companies Other company product and service names may be trademarks or service marks of others 140 User Guide ...

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