The following table explains warranty service definitions in more detail.
Table 23. Warranty service definitions
Term
Description
On-site
service
A service technician will go to the client's location for equipment service.
24x7x4
hour
A service technician is scheduled to arrive at the client’s location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x8
hour
A service technician is scheduled to arrive at the client’s location within eight hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4
hour
A service technician is scheduled to arrive at the client’s location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's
local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer reports an
incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
9x5 next
business
day
A service technician is scheduled to arrive at the client’s location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time require
an extra business day for service dispatch.
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite response time from next business day to 4 hour same-day
Warranty extension of up to 5 years
Post warranty extensions offered in 1-year increments
Priority Technical Support
Lenovo’s Priority Support Offering enhances our award-winning call center support to provide top
priority queue assignment to specialized Lenovo technicians. Priority support accelerates call center
troubleshooting to get your problems resolved quickly, and includes other value-added support for
Lenovo provided software tools. Priority support can be purchased stand alone to match the base
warranty of your system or in convenient bundles with our same-day response services.
Keep Your Drive Multi-Drive
Lenovo’s Keep Your Drive Multi-Drive service is a multi-drive hard drive retention offering that
ensures your data is always under your control, regardless of the number of hard drives that are
installed in your Lenovo server. In the unlikely event of a hard drive failure, you retain possession of
your hard drive while Lenovo replaces the failed drive part. Your data stays safely on your premises,
in your hands. Keep Your Drive Multi-Drive covers multiple drives and multiple failures with one
service offering at one value price. This service can be purchased stand-alone to match the base
warranty of your system or in convenient bundles with our same-day response services.
Rack cabinets
Lenovo ThinkServer sd350
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