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Your Additional Responsibilities

Where applicable, before service is provided, you agree to:

1.

follow the service request procedures that your Service Provider specifies;

2.

backup or secure all programs and data contained in the product;

3.

provide your Service Provider with all system keys or passwords and
sufficient, free, and safe access to your facilities to perform service; and

4.

ensure that all information about identified or identifiable individuals
(

Personal Data

) is deleted from the product or that, with respect to any

Personal Data that you did not delete, you are in compliance with all
applicable laws.

Use of Personal Information

If you obtain service under this warranty, Lenovo will store, use, and process
information about your warranty service and your contact information,
including name, phone numbers, address, and e-mail address. Lenovo will use
this information to perform service under this warranty and to improve our
business relationship with you. We may contact you to inquire about your
satisfaction regarding our warranty service or to notify you about any product
recalls or safety issues. In accomplishing these purposes, we may transfer your
information to any country where we do business and may provide it to
entities acting on our behalf. We may also disclose it where required by law.

What this Warranty Does not Cover

This warranty does not cover the following:

v

uninterrupted or error-free operation of a product;

v

loss of, or damage to, your data;

v

any software programs, whether provided with the product or installed
subsequently;

v

failure or damage resulting from misuse, accident, modification, unsuitable
physical or operating environment, natural disasters, power surges, or
improper maintenance by you;

v

damage caused by a non-authorized service provider;

v

failure of, or damage caused by, any third party products, including those
that Lenovo may provide or integrate into the Lenovo product at your
request; and

v

any technical or other support, such as assistance with

how-to

questions

and those regarding product set-up and installation.

This warranty is voided by removal or alteration of identification labels on the
product or its parts.

Chapter 2. Lenovo Limited Warranty

9

Summary of Contents for ThinkServer 1027

Page 1: ......

Page 2: ......

Page 3: ...ThinkServer Warranty and Support Information ...

Page 4: ...s data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract ...

Page 5: ...all 2 Calling for service 2 Lenovo product service information for Taiwan 6 Chapter 2 Lenovo Limited Warranty 7 Warranty Information 11 Suplemento de Garantía para México 14 Chapter 3 Customer Replaceable Units CRUs 15 Chapter 4 Notices 17 Turkish statement of compliance 18 European conformance CE mark 18 Trademarks 18 Copyright Lenovo 2010 iii ...

Page 6: ...iv Warranty and Support Information ...

Page 7: ...r for your country or region v Find a Service Provider located near you Documentation The ThinkServer Documentation DVD is included with your server and provides the following manuals Installation and User Guide This manual contains safety information setup instructions hardware and software requirements part replacement instructions and configuration instructions Safety Information This multiling...

Page 8: ...ted v Check the power switches to make sure that the system and optional devices are turned on v Use the troubleshooting information in your system documentation which is available on the ThinkServer Documentation DVD that comes with your system v Check for updated information new device drivers and hints and tips at the following Lenovo Support Web site http www lenovo com support v Have the foll...

Page 9: ...fied Extensible Firmware Interface UEFI as part of an installation or upgrade v Changes modifications or upgrades to devices drivers v Installation and maintenance of network operating systems NOS v Installation and maintenance of application programs Telephone numbers are subject to change without notice The most up to date telephone list for Lenovo Support is always available at http www lenovo ...

Page 10: ...rt 7010 5150 Danish Dominican Republic 1 866 434 2080 Spanish Ecuador 1 800 426911 Spanish Egypt 202 35361005 El Salvador 800 6264 Spanish Estonia 372 66 00 800 372 6776793 Finland 358 800 1 4260 Finnish France 0810 631 213 French Germany 01805 004618 German Greece 30 210 680 1700 Guatemala 1800 624 0051 Spanish Hungary 36 1 382 5720 36 1 382 5716 Hungarian Honduras Tegucigalpa 232 4222 San Pedro ...

Page 11: ...ovo Customer Support Center toll free Spanish Peru 0 800 50 866 Spanish Philippines 1800 1601 0033 Local number only 603 8315 6858 DID English Filipino Poland General number 48 22 878 6999 Polski Portugal 351 21 892 7046 Portuguese Romania 4 021 40 58500 Russia Moscow 7 495 258 6300 Toll free 8 800 200 6300 Russian Singapore 800 6011 343 Local number only 603 8315 6859 DID English Slovakia 421 2 4...

Page 12: ...00 411 005 6649 Spanish Venezuela 0 800 100 2011 Spanish Vietnam For Northern Area and Hanoi City 844 3 946 2000 844 3 942 6457 For Southern Area and Ho Chi Minh City 848 3 829 5160 844 3 942 6457 English Vietnamese Refer to Chapter 2 Lenovo Limited Warranty on page 7 for a complete explanation of warranty terms You must retain your proof of purchase to obtain warranty service Lenovo product servi...

Page 13: ...RRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES APPLY ONLY TO THE EXTENT REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD NO WARRANTIES APPLY AFTER THAT PERIOD SOME STATES OR JURISDICTIONS...

Page 14: ...tionally equivalent If your Service Provider determines that it is unable to either repair or replace your product your sole remedy is to return the product to your place of purchase or to Lenovo for a refund of your purchase price Replacement of a Product or Part When the warranty service involves the replacement of a product or part the replaced product or part becomes Lenovo s property and the ...

Page 15: ...our satisfaction regarding our warranty service or to notify you about any product recalls or safety issues In accomplishing these purposes we may transfer your information to any country where we do business and may provide it to entities acting on our behalf We may also disclose it where required by law What this Warranty Does not Cover This warranty does not cover the following v uninterrupted ...

Page 16: ... also applies to Lenovo s suppliers resellers and your Service Provider It is the maximum amount for which Lenovo its suppliers resellers and your Service Provider are collectively responsible UNDER NO CIRCUMSTANCES SHALL LENOVO ITS SUPPLIERS RESELLERS OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES 2 LOSS O...

Page 17: ...AFFECTS STATUTORY RIGHTS INCLUDING RIGHTS OF CONSUMERS UNDER NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT European Economic Area EEA Customers in the EEA may contact Lenovo at the following address EMEA Service Organisation Lenovo International B V Floor 2 Einsteinova 21 851 01 Bratislava Slovakia Service under this warranty for Lenovo hard...

Page 18: ...change basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement in the second and third years of the warranty period Types of Warranty Service 1 Customer Replaceable Unit CRU Service Under CRU Service your Service Provider will ship CRUs to you for installation by you CRU information and repl...

Page 19: ...g its repair or exchange the service center will arrange the return delivery of the product to you 4 Customer Carry In or Mail In Service Under Customer Carry In or Mail In Service your product will be repaired or exchanged at a designated service center with delivery or shipping arranged by you You are responsible to deliver or mail as your Service Provider specifies prepaid by you unless specifi...

Page 20: ...pués de la compra del producto Los servicios no cubiertos por la garantía se cargarán al usuario final previa obtención de una autorización En el caso de que se precise una reparación cubierta por la garantía por favor llame al Centro de soporte al cliente al 001 866 434 2080 donde le dirigirán al Centro de servicio autorizado más cercano Si no existiese ningún Centro de servicio autorizado en su ...

Page 21: ... screws Examples of these types of CRUs include the keyboard the mouse any USB device and the power cord Other Self service CRUs depending on product design might include memory modules adapter cards hard disk drives and optical drives v Optional service CRUs These CRUs are isolated parts within the server and are concealed by an access panel that is typically secured by more than two screws Once ...

Page 22: ...16 Warranty and Support Information ...

Page 23: ...ESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the ...

Page 24: ...y available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Turkish statement of compliance The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and El...

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Page 26: ...Printed in USA ...

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