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Chapter 5. Troubleshooting

This chapter provides some troubleshooting hints and tips to assist you if you experience any problems with
the dock. Check the following items first to try to solve the problem.

The power indicator of the dock is not on.

Ensure that you have correctly connected the power supply to the dock and a working electrical outlet. Do
not use any power supply other than the one provided with your notebook computer.

I connect the dock to my notebook computer, but the dock does not work.

To solve the problem, do the following:

1. Ensure that the power adapter is correctly connected to the power connector on the dock and the

dock is well powered by an ac power source.

2. Ensure that the device driver of the dock is correctly installed. If not, install the latest device driver by

following the instructions on the Web site at:
http://www.lenovo.com/onelinkdrivers

3. Ensure that the OneLink cable is correctly connected to the Lenovo OneLink connector on your

notebook computer. If not, connect the OneLink cable to the Lenovo OneLink connector again.

I cannot hear anything through my notebook computer speakers after connecting the dock to the
notebook computer.

To solve the problem, do the following:

1. Ensure that the device driver of the dock is correctly installed. If not, install the latest device driver by

following the instructions on the Web site at:
http://www.lenovo.com/onelinkdrivers

2. Enable the built-in audio connectors on your notebook computer by doing the following:

a. Right-click the speaker icon in the Windows notification area.

b. Select

Sounds

, and the Sound window is displayed.

c. Click the

Playback

tab to select a built-in audio device, and then click the

Recording

tab to select

another built-in audio device.

Notes:

• To apply the new settings, restart the applications that are using the audio devices.

• The settings you have adjusted will be saved until you change the settings the next time.

The dock cannot connect to the Internet.

To solve the problem, do the following:

1. Ensure that the device driver of the dock is correctly installed. If not, install the latest device driver by

following the instructions on the Web site at:
http://www.lenovo.com/onelinkdrivers

2. Ensure that the two indicators of the Gigabit Ethernet connector are on. If not, insert the Ethernet

cable again.

© Copyright Lenovo 2013, 2014

15

Summary of Contents for ThinkPad OneLink Pro

Page 1: ...ThinkPad OneLink Pro Dock User Guide ...

Page 2: ... B Lenovo Limited Warranty on page 19 Second Edition February 2014 Copyright Lenovo 2013 2014 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ... Manually enabling the headset microphone combo connector 11 Rotating the external monitor display 11 Setting the color quality of the external monitor 12 Setting the resolution of the external monitor 12 Supported resolutions 13 Chapter 5 Troubleshooting 15 Appendix A Service and Support 17 Online technical support 17 Telephone technical support 17 Appendix B Lenovo Limited Warranty 19 Part 1 Gen...

Page 4: ...ii ThinkPad OneLink Pro Dock User Guide ...

Page 5: ...e and two USB 2 0 connectors for common USB devices The dock also supports Gigabit Ethernet speed when you connect it to networks You can set up your work area by connecting your notebook computer to the dock with the OneLink cable connecting multiple devices to the dock and setting the dock on your notebook computer then you are ready to use the multiple devices each time you connect your noteboo...

Page 6: ... DisplayPort connector 7 Cable management stand 14 DVI I connector 1 Power indicator The power indicator is used to indicate the power status of the notebook computer that connects with the dock If the power indicator is lit in red it indicates that the notebook computer is turned on If the power indicator is off it indicates that your notebook computer is turned off in sleep mode or in hibernatio...

Page 7: ...uter connecting the OneLink cable meets either of the following requirements The flammability of the notebook computer enclosure is not lower than Class V 1 The notebook computer enclosure is metallic 7 Cable management stand The cable management stand is used to manage the OneLink cable to optimize desk space 8 Power connector The power connector is used to connect the power adapter Note The powe...

Page 8: ...dock using a DisplayPort cable 14 DVI I connector The DVI I connector is used to connect a DVI I monitor You also can connect a VGA monitor to this connector through a DVI I to VGA adapter System requirements Before using the dock ensure that your notebook computer has one of the following operating systems installed Microsoft Windows 7 Microsoft Windows 8 Microsoft Windows 8 1 4 ThinkPad OneLink ...

Page 9: ...ng the OneLink cable along with the power adapter and power cord Notes Ensure that you correctly connect the dock to an ac power source You can press the OneLink cable into the cable management stand to optimize desk space To connect the dock to your notebook computer do the following 1 Remove the power adapter from your notebook computer 2 Remove the Lenovo OneLink connector cover from your noteb...

Page 10: ...odel and operating system the dock device driver might be preinstalled on your notebook computer In this situation the dock is ready for use after you successfully connect it to an ac power source and your notebook computer The following notebook computer models have the dock device driver preinstalled For Windows 7 ThinkPad E440 E540 S1 Yoga and X1 Carbon notebook computers For Windows 8 1 ThinkP...

Page 11: ...nnector on the dock connect your headset microphone or speaker to the headset microphone combo connector on the dock Notes The headset microphone or speaker connected to the headset microphone combo connector on the dock is automatically enabled after the dock is successfully connected and recognized by your notebook computer However if you cannot hear anything from your device do the following In...

Page 12: ...perating system Note The Gigabit Ethernet connector on the dock fully supports the ThinkVantage Access Connections program Using the DisplayPort and DVI I connectors To use the DisplayPort connector connect an external DisplayPort monitor to the dock using a DisplayPort cable To use the DVI I connector connect an external DVI I monitor to the dock using a DVI I cable You also can connect an extern...

Page 13: ... you are doing graphics editing Keeping the desktop on one display and watching videos on the other Mirror mode When the dock is in mirror mode it clones your notebook computer screen to the external monitor The dock automatically selects the settings screen resolution color quality and refresh rate for the external monitor which will enable the best resolution based on your notebook computer Sing...

Page 14: ...m 1 To go to Control Panel move the pointer to the top right or bottom right corner of the screen to display the charms Click Search and then search for Control Panel 2 Depending on your Control Panel mode do one of the following Click Display Change display settings Click Appearance and Personalization Display Change display settings 3 In the Multiple displays drop down list box select Duplicate ...

Page 15: ...rt the applications that are using the audio devices Rotating the external monitor display The dock enables you to rotate only your external monitor display as you want To rotate the external monitor display do the following For the Windows 7 operating system 1 Click Start Control Panel or Start Settings Control Panel 2 Depending on your Control Panel mode do one of the following Click Display Cha...

Page 16: ...hange display settings Click Appearance and Personalization Display Change display settings 3 Click Advanced settings and then click the Monitor tab 4 Select High Color 16 bit or True Color 32 bit from the Colors drop down list box 5 Click OK to save the setting Setting the resolution of the external monitor The dock enables you to set the resolution of the external monitor To set the resolution o...

Page 17: ...ing table is for ThinkPad E431 ThinkPad E531 ThinkPad S431 and ThinkPad S531 Table 1 Supported resolutions Monitor numbers Maximum resolutions Note One monitor DP 1920 x 1200 DVI 1920 x 1200 VGA 1920 x 1200 Two monitors DVI DP 1920 x 1200 VGA DP 1920 x 1200 Two monitors display the same in Extend mode The following table is for ThinkPad E440 ThinkPad E540 ThinkPad S440 ThinkPad S540 ThinkPad X1 Ca...

Page 18: ...14 ThinkPad OneLink Pro Dock User Guide ...

Page 19: ...nnot hear anything through my notebook computer speakers after connecting the dock to the notebook computer To solve the problem do the following 1 Ensure that the device driver of the dock is correctly installed If not install the latest device driver by following the instructions on the Web site at http www lenovo com onelinkdrivers 2 Enable the built in audio connectors on your notebook compute...

Page 20: ...elect the external display monitor from the Select Display drop down list box 3 Ensure that you do not select Maintain Aspect Ratio or Maintain Display Ratio from the Scaling drop down list box If the problem persists disconnect the dock from the notebook computer and remove the power adapter from the dock Then reconnect the power adapter to the dock and reconnect the dock to the notebook computer...

Page 21: ...l be available until 90 days after the option has been withdrawn from marketing After that time the support is cancelled or made available for a fee at Lenovo s discretion Additional support is also available for a nominal fee Before contacting a Lenovo technical support representative please have the following information available option name and number proof of purchase computer manufacturer mo...

Page 22: ...18 ThinkPad OneLink Pro Dock User Guide ...

Page 23: ...ARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES APPLY ONLY TO THE EXTENT AND FOR SUCH DURATION AS REQUIRED BY LAW AND ARE...

Page 24: ...r the installation of a CRU the Service Provider will arrange for service under the type of warranty service designated for the product under Part 3 Warranty Service Information below If the Service Provider determines that it is unable to repair your product the Service Provider will replace it with one that is at least functionally equivalent If the Service Provider determines that it is unable ...

Page 25: ... OF ANY REMEDY SET FORTH HEREIN SHALL LENOVO ITS AFFILIATES SUPPLIERS RESELLERS OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT WARRANTY NEGLIGENCE STRICT LIABILITY OR OTHER THEORY OF LIABILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES 2 LOSS DAMAGE OR DISCLOSURE OF YOUR DATA 3 SPECIAL INCIDEN...

Page 26: ...lacement product or part shall be warranted for the balance of the period remaining on the original product Products and parts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired Refurbished parts may be used to repair the product and repair of the product may result in loss of data if the product is capable of retaining user generated ...

Page 27: ... service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor You have the right to access your personal information and request correction of any errors in it pursuant to the Privacy Act 1993 by contacting Lenovo Australia New Zealand Pty Limited ABN 70 112 394 411 Address Level 10 North Tower 1 5 Railway Street Ch...

Page 28: ...echnical skill and tools Installation of Self service CRUs is your responsibility You may request that a Service Provider install Optional service CRUs under one of the other types of warranty service designated for your product An optional service offering may be available for purchase from a Service Provider or Lenovo under which Self service CRUs would be installed for you You may find a list o...

Page 29: ...Service your product will be repaired or exchanged after you deliver it to a designated service center at your risk and expense After the product has been repaired or exchanged it will be made available to you for return shipping at your risk and expense If you fail to arrange return shipment the Service Provider may dispose of the product as it sees fit with no liability to you 7 Product Exchange...

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Page 31: ...resentative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the fo...

Page 32: ...g der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Ge...

Page 33: ...roducts which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Ukraine Compliance Mark Appendix C Electronic emission notices 29 ...

Page 34: ...30 ThinkPad OneLink Pro Dock User Guide ...

Page 35: ...SE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in ...

Page 36: ...s an Export Classification Control Number ECCN of EAR99 It can be re exported except to any of the embargoed countries in the EAR E1 country list Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Access Connections Lenovo ThinkPad ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies DisplayPort is the trademark of ...

Page 37: ...r RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS 为满足中国电子电气产品有害物质限制相关的法律法规和其他要求 联想公司对本产品中有害物质 按部件 分类 声明如下 Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE ...

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