Lenovo ThinkPad E580 User Manual Download Page 119

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Telephone numbers

For a list of the Lenovo Support phone numbers for your country or region, go to

https://

pcsupport.lenovo.com/supportphonelist

for the latest phone numbers.

Note:

Phone numbers are subject to change without notice. If the number for your country or region is not

provided, contact your Lenovo reseller or Lenovo marketing representative.

Purchasing additional services

During and after the warranty period, you can purchase additional services. Service availability and service
name might vary by country or region.

For more information about these services, go to

https://www.lenovo.com/services

Chapter 10

Getting support

103

Summary of Contents for ThinkPad E580

Page 1: ...E580 User Guide ...

Page 2: ...r Guide To get all the latest documents go to https support lenovo com Depending on the version of operating systems and programs some user interface instructions might not be applicable to your computer Fifth Edition November 2019 Copyright Lenovo 2017 2019 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduc...

Page 3: ...ter 13 Frequently asked questions 13 Getting help about the Windows operating system 14 Using the special keys 14 Using the ThinkPad pointing device 16 ThinkPad pointing device overview 16 Using the TrackPoint pointing device 16 Using the trackpad 17 Using the trackpad touch gestures 18 Customizing the ThinkPad pointing device 19 Replacing the cap on the pointing stick 19 Power management 20 Using...

Page 4: ...ter 8 Recovery information 73 Resetting your computer 73 Using advanced startup options 73 Recovering your operating system if Windows 10 fails to start 73 Creating and using a recovery USB drive 74 Chapter 9 Replacing devices 75 Customer Replaceable Units 75 Static electricity prevention 75 Disabling the built in battery 76 Replacing the microSD card 76 Replacing the keyboard 78 Replacing the bas...

Page 5: ...formation includes references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery...

Page 6: ...ck keep liquids away from your computer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfer...

Page 7: ...rom your product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Suppor...

Page 8: ...Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when i...

Page 9: ... terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical contacts...

Page 10: ...place the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipme...

Page 11: ...expose it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that t...

Page 12: ...uthorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See https www dtsc ca gov hazardouswaste perc...

Page 13: ...te your computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is c...

Page 14: ...r until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach...

Page 15: ...hone connectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characterist...

Page 16: ...de of glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel xiv E580 User Guide ...

Page 17: ...int reader available on some models 7 TrackPoint buttons 8 Trackpad 1 Camera The camera enables you to take pictures or hold a video conference For more information see Using the camera on page 25 2 Microphones The microphones capture sound and voice when used with a program capable of handling audio 4 Power button You can press the power button to turn on the computer or put the computer into sle...

Page 18: ...ess by associating your fingerprint with a password For more information see Using the fingerprint reader on page 40 ThinkPad pointing device 3 TrackPoint pointing stick 7 TrackPoint buttons 8 Trackpad Your computer is equipped with the Lenovo unique ThinkPad pointing device For more information see ThinkPad pointing device overview on page 16 Left side view 1 USB C connector 2 HDMI connector 3 Al...

Page 19: ... a USB mouse a USB storage drive a USB printer or a digital camera Attention When you attach a USB cable to this connector ensure that the USB mark is facing upward Otherwise the connector might get damaged 5 Audio connector You can connect headphones or a headset with a 3 5 mm 0 14 inch 4 pole plug to the audio connector to listen to the sound from the computer If you are using a headset with a f...

Page 20: ...urity lock slot To protect your computer from theft lock your computer to a desk table or other fixture through a security cable lock designed to fit the security lock slot on your computer Note You are responsible for evaluating selecting and implementing the locking device and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locki...

Page 21: ...rent from the following illustrations 1 Caps Lock indicator When this indicator is on you can type uppercase letters by directly pressing the letter keys 2 Fn Lock indicator This indicator shows the status of Fn Lock function For more information see Using the special keys on page 14 3 Speaker mute indicator When this indicator is on the speakers are muted Chapter 1 Product overview 5 ...

Page 22: ...mputer is in sleep mode 7 Numeric Lock indicator When this indicator is on you can use the numeric keypad to type numbers 9 ac power status indicator This indicator shows the ac power and battery power status of the computer White connected to ac power battery power 90 100 Amber connected to ac power battery power 0 90 Off not connected to ac power Important product information This section provid...

Page 23: ...te Depending on the model your computer might look different from the following illustration For a factory preinstalled wireless module this label identifies the actual FCC ID and IC certification number for the wireless module installed by Lenovo Note Do not remove or replace a factory preinstalled wireless module by yourself For replacement you must contact Lenovo service first Lenovo is not res...

Page 24: ... the Product ID or Windows version for which the computer is licensed Instead the Product ID is recorded in the computer firmware Whenever a Windows 10 product is installed the installation program checks the computer firmware for a valid matching Product ID to complete the activation In some cases an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downg...

Page 25: ...ingerprint reader available on some models Password Security lock slot Trusted Platform Module TPM available on some models Wireless features Bluetooth Wireless LAN Others Camera Microphones Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices file attributes and other factors related to system configuration and operating env...

Page 26: ...F Note When you charge the battery its temperature must be at least 10 C 50 F Relative humidity Operating 8 to 95 at wet bulb temperature 23 C 73 F Storage and transportation 5 to 95 at wet bulb temperature 27 C 81 F If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Attention Keep electrical appliances such as electric fans radio air conditioners...

Page 27: ...tton is pressed the microphone state switches between mute and unmute The mute state indicator is displayed on the screen whenever the mute state is changed Lenovo Vantage Your computer s best features and capabilities should be easy to access and understand With Lenovo Vantage they are Lenovo Vantage enables you to Know the device status easily and customize device settings Download and install U...

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Page 29: ...r language go to https support lenovo com Then follow the instructions on the screen How do I access Control Panel Click the Start button to open the Start menu and then click Windows System Control Panel How to turn off my computer Open the Start menu click Power and then click Shut down How to partition my storage drive To partition the storage drive of your computer in the Windows operating sys...

Page 30: ...ecessary Installing a Windows 10 operating system on page 43 Computer stops responding on page 58 Power problems on page 70 Getting help about the Windows operating system The Windows help information system provides you with detailed information about using the Windows operating system so that you can get the most of your computer To access the Windows help information system click the Start butt...

Page 31: ... the sound press or Decrease the speaker volume Increase the speaker volume Mute or unmute the microphones Darken the computer display Brighten the computer display Manage external displays Enable or disable the built in wireless features Open the Settings window Enable or disable the built in Bluetooth features Open a keyboard setting page Invoke the function defined by yourself Open Lenovo Vanta...

Page 32: ... overview The ThinkPad pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling With the ThinkPad pointing device you also can perform various touch gestures such as rotating and zooming in or out The ThinkPad pointing device consists of the following devices 1 TrackPoint pointing device 2 Trackpad Note Depending on the model your Trac...

Page 33: ...to the keyboard The pointer moves accordingly but the pointing stick itself does not move The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick Left click Press the left click button 2 to select or open an item Right click Press the right click button 3 to display a shortcut menu Scroll Press and hold the dotted middle button 4 while applying pressu...

Page 34: ... you position your two fingers slightly apart from each other With the trackpad you also can perform a variety of touch gestures For information about using the touch gestures see Using the trackpad touch gestures on page 18 If the trackpad surface is stained with oil turn off the computer first Then gently wipe the trackpad surface with a soft and lint free cloth moistened with lukewarm water or ...

Page 35: ...s on the trackpad and move them up to open the task view to see all your open windows Swipe three fingers down Put three fingers on the trackpad and move them down to show the desktop Customizing the ThinkPad pointing device You can customize the ThinkPad pointing device so you can use it more comfortably and efficiently For example you can choose to enable the TrackPoint pointing device the track...

Page 36: ...ect the computer to ac power ensure that you follow the steps in order Attention Using an improper power cord might severely damage your computer 1 Connect the power cord to the ac power adapter 2 Connect the ac power adapter to one of the USB C connectors of the computer 3 Connect the power cord to an electrical outlet Tips on using the ac power adapter When the ac power adapter is not in use dis...

Page 37: ...ttery If an ac outlet is convenient connect the computer to ac power The battery is fully charged in about four to eight hours The actual charging time depends on the battery size the physical environment and whether you are using the computer You can check the battery charging status at any time through the battery status icon in the Windows notification area Note To maximize the life of the batt...

Page 38: ...tton does first and then press the power button to put the computer to hibernation mode If you put your computer to hibernation mode with the wake up function disabled the computer does not consume any power The wake up function is disabled by default If you put your computer to hibernation mode with the wake up function enabled the computer consumes a small amount of power To enable the wake up f...

Page 39: ...networks is displayed 3 Select a network to connect to it Provide required information if needed The computer automatically connects to an available and remembered wireless network when the location changes If the available wireless network is secured provide the password as required For more information see the Windows help information system Tips on using the wireless LAN feature To achieve the ...

Page 40: ...th device Using the Airplane mode If the Airplane mode is enabled all wireless features are disabled To enable or disable the Airplane mode do the following 1 Open the Start menu 2 Click Settings Network Internet Airplane mode 3 Slide the control for Airplane mode to turn it on or off Using audio features Your computer is equipped with the following items Audio connector 3 5 mm 0 14 inches in diam...

Page 41: ...otographing video capturing or video conferencing function Then the camera starts automatically and the green camera status indicator turns on For more information about using the camera with a program see the help information system of the program Using a media card Your computer has one media card slot The media card slot supports the following types of cards Note Your computer does not support ...

Page 42: ...er be accessed To access the card you must remove it first and then insert it again Using an external display This section provides instructions on how to connect an external display choose display modes and change display settings You can use an external display such as a projector or a monitor to give presentations or to expand your workspace Your computer supports the following video resolution...

Page 43: ...your computer screen and an external display Extend these displays Extend the video output from your computer display to an external display You can drag and move items between the two displays Show only on 1 Display the video output only on your computer screen Show only on 2 Display the video output only on an external display If you show programs using DirectDraw or Direct3D in full screen mode...

Page 44: ... intend to use your computer or wireless services such as Internet and Bluetooth check with the airline for restrictions and availability of services before boarding the airplane If there are restrictions on the use of computers with wireless features on the airplane you must abide by those restrictions The Airplane mode is supported on the Windows 10 operating system In the Airplane mode all wire...

Page 45: ...f you want to expand the capabilities of your computer Lenovo has a number of hardware accessories and upgrades to meet your needs Options include memory modules storage devices network cards port replicators or docking stations batteries power adapters keyboards mice and more To shop at Lenovo go to https www lenovo com accessories Copyright Lenovo 2017 2019 29 ...

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Page 47: ...eys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on the ...

Page 48: ... you can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Scree...

Page 49: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 50: ...ormance If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at https www lenovo com accessories Explore your options for docking solutions and external products that provide the ...

Page 51: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Page 53: ...ect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unautho...

Page 54: ...ains more than seven characters you cannot access the drive Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data If a TCG Opal compliant storage drive and a TCG Opal management software program are installed and the TCG Opal management software program is activated the hard disk password is not availab...

Page 55: ...hance security Set a power on password as well as a hard disk password For security a longer password is recommended The hard disk drive built into your computer can be protected by UEFI BIOS To provide reliable security use the security chip and a security program with the Trusted Platform Module TPM management feature See Setting the security chip on page 40 If a Disk Encryption storage drive is...

Page 56: ...gram 2 Select Security Security Chip by using the directional keys 3 Press Enter The Security Chip submenu opens 4 Move to an item you want to set by using the directional keys When the item is highlighted press Enter 5 Set other items that you want to set 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Notes Ensure that the supervisor pas...

Page 57: ...ister or authenticate it Your finger is wrinkled Your finger is rough dry or injured Your finger is stained with dirt mud or oil The surface of your finger is different from the one when you enrolled your fingerprint Your finger is wet Your finger that you are currently using has not been enrolled before To improve the situation try the following Clean or wipe your hands to remove any excess dirt ...

Page 58: ...esetting the Cryptographic Key and Erasing the Solid State Drive tool Some computers might support a Disk Encryption hard disk drive or Encryption solid state drive and have such a drive installed You can logically dispose of all the data on the drive in a short time by erasing the cryptographic key The data encrypted with the old key is not physically erased but remains on the drive however it ca...

Page 59: ...Pad Setup program on page 44 5 Select Startup Boot to display the Boot Priority Order submenu 6 Select the drive that contains the operating system installation program for example USB HDD Then press Esc 7 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 8 Follow the on screen instructions to install the device ...

Page 60: ... following methods Open Lenovo Vantage to check the available update packages Select the update packages you want and then follow the on screen instructions to download and install the packages Go to https support lenovo com and select the entry for your computer Then follow the on screen instructions to download and install necessary drivers and software Using the ThinkPad Setup program The Think...

Page 61: ... startup sequence To change the startup sequence do the following 1 Access the ThinkPad Setup program and select Startup Boot Then press Enter The default device order list is displayed 2 Set the startup sequence as you desired 3 Press F10 to save the changes and restart the system You also can change the startup sequence temporarily by doing the following 1 Turn off the computer 2 Turn on the com...

Page 62: ...Main menu as follows Note The BIOS menu items might change without notice Depending on the model the default value might vary UEFI BIOS Version UEFI BIOS Date Embedded Controller Version ME Firmware Version Machine Type Model System unit serial number System board serial number Asset Tag CPU Type CPU Speed Installed Memory UUID MAC Address Internal LAN Preinstalled operating system license UEFI Se...

Page 63: ...y in UEFI Only boot mode or Both boot mode with UEFI first UEFI IPv6 Network Stack Values Disabled Enabled Description Enable or disable Internet Protocol Version 6 IPv6 network stack for UEFI environment This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first UEFI PXE Boot Priority Values IPv6 First IPv4 First Description Select network stack priority for UEFI PXE boo...

Page 64: ...ion key simultaneously with the Fn key F1 F12 as Primary Function Values Disabled Enabled Description If you select Enabled pressing the function keys directly inputs F1 F12 If you select Disabled pressing the function keys directly initiates the special function printed as an icon on each key To temporarily switch the above two functions press Fn Esc Display Boot Display Device Values ThinkPad LC...

Page 65: ...able a feature that turns on the computer when the ac power adapter is attached Disable Built in Battery Values Yes No Description Temporary disable battery for servicing the system After selecting this item the system will be automatically powered off then ready to be serviced Note The battery will be automatically enabled when the ac power adapter is reconnected Beep and Alarm Password Beep Valu...

Page 66: ...d Descriptions Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup To use this function a supervisor password is required Password at Unattended Boot Values Disabled Enabled Descriptions When this option is enabled a password prompt is displayed when the computer is turned on by an unattended event such as a Wake on LAN attempt To prevent unauthorized acce...

Page 67: ...tions You can use Intel PTT with TPM 2 0 mode Note This item is not displayed on the models without the discrete TPM chip Security Chip Values Enabled Disabled Descriptions Enable or disable the security chip Security Reporting Options SMBIOS Reporting Values Enabled Disabled Descriptions When enabled changes to corresponding UEFI BIOS data are logged in a location PCR1 defined in the TCG standard...

Page 68: ...ardware capabilities provided by Intel Virtualization Technology This setting should be set to disabled to prevent security risks if operating system does not support a VMM Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled Intel VT d Feature Value...

Page 69: ...the computer Platform Mode Values Setup Mode User Mode Descriptions Specify the system operating mode Secure Boot Mode Values Standard Mode Custom Mode Descriptions Specify the Secure Boot mode Reset to Setup Mode Descriptions Use this option to clear the current platform key and reset Platform Mode to Setup Mode Restore Factory Keys Descriptions Use this option to restore all keys and certificate...

Page 70: ...lues Both UEFI Only Legacy Only Descriptions Define the system boot capability UEFI Legacy Boot Priority Values Legacy First UEFI First Description Select the boot priority between UEFI and Legacy CSM Support for UEFI only Values Yes No Description Compatibility Support Module CSM is required for starting the legacy operating system If you select UEFI only CSM Support is selectable For Both or Leg...

Page 71: ... such as turning on a client computer formatting a storage drive and installing a program Once the computer is configured and operational you can manage it by using the software and the manageability features that are already integrated into the client computer and the network Desktop Management Interface The UEFI BIOS of your computer supports an interface called System Management BIOS SMBIOS Ref...

Page 72: ... when you start the ThinkPad Setup program Enabling or disabling the Wake on LAN feature When the Wake on LAN feature is enabled and the computer is connected to a LAN the network administrator can start the computer remotely from a management console using a remote network management program To enable or disable the Wake on LAN feature do the following 1 Restart the computer When the logo screen ...

Page 73: ...inor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default settings 4 Restart the computer and start the re...

Page 74: ...tton for eight seconds or more Reattach the ac power adapter and restart the computer If the computer does not turn on continue with step 3 3 While the computer is turned off remove all power sources from the computer and remove all external devices that are attached to the computer keyboard mouse printer scanner and so on Reattach the ac power adapter and restart the computer If the computer stil...

Page 75: ...Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution The d...

Page 76: ...ill be deleted except global variables defined by the Unified Extensible Firmware Interface Specification If the user selects No all data will be kept but the operating system or programs will not be able to create modify or delete data in the storage If this error happens at a service center Lenovo authorized service personnel will clean up the non volatile system UEFI variable storage using the ...

Page 77: ...or Remove PCIe devices the M 2 card PCIe card and so on service provider only If the above solution does not work replace the system board service provider only 0284 TCG compliant functionality related error might be the BIOS code validation failure Replace the system board service provider only 0285 TCG compliant functionality related error might be the TPM initialization failure Replace the syst...

Page 78: ...d Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 3 Double click Network adapters to view all network adapters If an exclamation mark is displayed next to the adapter name you might not be using the correct driver or the driver might have been disabled 4 Right click the highlighted adapter click Update driver and then...

Page 79: ...uses the sound device for example Windows Media Player 2 Go to Control Panel and ensure that you view Control Panel by Category 3 Click Hardware and Sound Sound Playback 4 If you are using a Headset profile select Bluetooth Hands free Audio and click Set Default If you are using an AV profile select Stereo Audio and click Set Default 5 Click OK to close the Sound window ThinkPad pointing device pr...

Page 80: ...s or Small icons 2 Click Keyboard In the Keyboard Properties window click the Fn and function keys tab Note If the Fn and function keys tab is not displayed connect your computer to the Internet Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site For more information see Installing device drivers on page 44 3 In the How to use Fn key combinations section...

Page 81: ...one of the following Touch the TrackPoint pointing device or the trackpad or press a key to exit the screen saver Press the power button to resume the computer from sleep or hibernation mode Problem The screen is blank Solution Do the following 1 Press the display mode switching key to bring up the image 2 If you are using the ac power adapter or using the battery and the battery gauge shows that ...

Page 82: ...ernal monitor problems Problem The external monitor is blank Solution To bring up the image press the display mode switching key and select the monitor you want If the problem persists do the following 1 Connect the external monitor to another computer to ensure that it works 2 Reconnect the external monitor to your computer 3 See the manual shipped with the external monitor to check the resolutio...

Page 83: ...xternal monitor is incorrect when that monitor is set for a high resolution Solution Sometimes when you use a high resolution such as 1600 x 1200 pixels the image is shifted to the left or right on the screen To correct this first ensure that your external monitor supports the display mode the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supp...

Page 84: ...olume control at minimum To turn off the sound completely go to the Master volume control and select Mute Speaker HP Problem When I connect headphones to my computer while playing sound a speaker does not produce sound Solution When the headphones are attached the streaming is automatically redirected to it If you want to listen to sound from the speakers again ensure that you set those speakers a...

Page 85: ...me for a fully charged battery is short Solution Discharge and recharge the battery Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again Problem The battery cannot get charged Solution You cannot charge the battery when it is too hot ...

Page 86: ... computer by pressing and holding the power button for four seconds or more Boot problems Print these instructions now and keep them with your computer for reference later Problem I receive an error message before the operating system loads Solution Follow the appropriate corrective actions for power on self test POST error messages Problem I receive an error message while the operating system is ...

Page 87: ...lost To reset the computer press and hold the power button for four seconds or more Problem Your computer does not enter sleep or hibernation mode Solution Check whether any option has been selected to disable your computer from entering sleep or hibernation mode If your computer tries to enter sleep mode but the request is rejected the device attached to the USB connector might have been disabled...

Page 88: ...program works when it is run on some other computer If an error message is displayed while you are using the program see the manuals or help system supplied with the program If the program still does not run properly contact your place of purchase or a service representative for help USB problem Problem A device connected to the USB connector does not work Solution Ensure that the USB port is enab...

Page 89: ...ng system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Select ...

Page 90: ...uring the following process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recover...

Page 91: ...el and a container will be included with the replacement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 for full details For the CRU information of your computer refer to the following list Self serv...

Page 92: ... Large icons or Small icons 2 Click Power Options and then click Choose what the power buttons do on the left pane 3 Click Change settings that are currently unavailable at the top 4 If prompted by User Account Control UAC click Yes 5 Clear the Turn on fast startup check box and then click Save changes To disable the built in battery do the following 1 Restart your computer When the logo screen is...

Page 93: ...release it The microSD card ejects 3 Gently slide the card out of the card slot 2 4 Insert the new card into the microSD card slot The card might stop before it is installed into the card reader Ensure that you insert the card firmly until you hear a click Note Ensure that the metal contacts of the card are facing down and pointing toward the computer Chapter 9 Replacing devices 77 ...

Page 94: ... is turned off and disconnected from ac power and all cables 3 Remove the base cover assembly See Replacing the base cover assembly on page 84 4 Remove the screw that secures the keyboard 5 Take the tool out of the new keyboard package Insert the tabs a and b into the slot between the TrackPoint buttons and the trackpad 1 Slightly pivot the tool downward 2 to release the left and right TrackPoint ...

Page 95: ...6 Loosen the screws that secure the keyboard 7 Insert the tabs c and d into the two dents 1 near the two screw heads Chapter 9 Replacing devices 79 ...

Page 96: ...elease the keyboard 1 Push the keyboard in the direction as shown by arrows 2 to release the latches from the keyboard bezel 9 Pivot the keyboard slightly upward as shown by arrow 1 Then turn the keyboard over as shown by arrow 2 80 E580 User Guide ...

Page 97: ...oard on the palm rest as shown and detach the connectors Then remove the keyboard To install the new keyboard do the following 1 Attach the connectors and turn the keyboard over as shown Chapter 9 Replacing devices 81 ...

Page 98: ...own Ensure that the front edge of the keyboard the edge that is close to the display is under the keyboard bezel 3 Slide the keyboard in the direction as shown by the arrows Ensure that the latches are secured under the keyboard frame 82 E580 User Guide ...

Page 99: ...4 Tighten the screws to secure the keyboard 5 Take the new TrackPoint buttons out of the new keyboard package Install the TrackPoint buttons as shown Chapter 9 Replacing devices 83 ...

Page 100: ...be a risk of short circuits if you remove the base cover assembly in the following situation When your computer is connected to ac power Besides the computer will not start after you reinstall the base cover assembly To start the computer disconnect the ac power adapter and then reconnect it to the computer To replace the base cover assembly do the following 1 Disable the built in battery See Disa...

Page 101: ...embly 1 and ensure that the latches of the base cover assembly are secured in place 2 Then tighten the screws 3 6 Turn the computer over Connect the ac power adapter and all cables to the computer Replacing the memory module Before you start read Important safety information on page iii and print the following instructions Chapter 9 Replacing devices 85 ...

Page 102: ... off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 84 5 Open the latches on both sides of the memory slot at the same time 1 and then remove the memory module 2 6 Insert the new memory module into the memory slot at an angle of about 20 degrees 1 Pivot the memory m...

Page 103: ...rive Do not make the hard disk drive subject to physical shocks or vibration Put the hard disk drive on a soft material such as cloth to absorb physical shocks Removing the hard disk drive 1 Disable the built in battery See Disabling the built in battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the compu...

Page 104: ...d disk drive 2 Connect the cable to the new hard disk drive 3 Insert the new hard disk drive together with its bracket and pivot it downward Ensure that the new hard disk drive is seated in place Connect the hard disk drive cable to the system board 88 E580 User Guide ...

Page 105: ...ions To replace the speaker assembly do the following 1 Disable the built in battery See Disabling the built in battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 84 5 Detach the connector of the speaker assemb...

Page 106: ...6 Remove the speaker assembly 7 Install the new speaker assembly in place 8 Attach the connector of the speaker assembly 9 Reinstall the base cover assembly 90 E580 User Guide ...

Page 107: ...ace the fingerprint reader do the following 1 Disable the built in battery See Disabling the built in battery on page 76 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the base cover assembly See Replacing the base cover assembly on page 84 5 Detach the connectors 6 Remove the cable as shown Ch...

Page 108: ...7 Remove the screw that secures the bracket 8 Remove the bracket and the fingerprint reader 92 E580 User Guide ...

Page 109: ...9 Install the new fingerprint reader and the bracket in place 10 Install the screw to secure the fingerprint reader Chapter 9 Replacing devices 93 ...

Page 110: ...ive Do not touch the contact edge of the M 2 solid state drive Otherwise the M 2 solid state drive might get damaged Do not make the M 2 solid state drive subject to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks Replacing the long M 2 solid state drive To replace the long M 2 solid state drive do the following 1 If you are goi...

Page 111: ...he built in battery See Disabling the built in battery on page 76 3 Ensure that the computer is turned off and disconnected from ac power and all cables 4 Close the computer display and turn the computer over 5 Remove the base cover assembly See Replacing the base cover assembly on page 84 6 Remove the screw 1 and loosen the screw 2 to remove the bracket 3 Then remove the long M 2 solid state driv...

Page 112: ...e Driver e Click Intel Optane Memory and then follow the instructions on the screen to enable it Replacing the short M 2 solid state drive To replace the short M 2 solid state drive do the following 1 If you are going to replace an Intel Optane memory disable the Intel Optane memory by doing the following a Restart the computer When the logo screen is displayed press F1 Note If a supervisor passwo...

Page 113: ...ower and all cables 4 Close the computer display and turn the computer over 5 Remove the base cover assembly See Replacing the base cover assembly on page 84 6 Remove the screw 1 and loosen the screw 2 to remove the bracket 3 7 Remove the screw 1 and remove the short M 2 solid state drive 2 Remove the short bracket if you want to replace it as well 3 Chapter 9 Replacing devices 97 ...

Page 114: ... 2 Install the screw 3 and tighten the screw 4 10 Reinstall the base cover assembly 11 Turn the computer over Connect the ac power adapter and all cables to the computer 12 If you install a new Intel Optane memory enable the Intel Optane memory by doing the following a Restart your computer When the logo screen is displayed immediately press F1 to enter the UEFI BIOS menu b Select Config Storage C...

Page 115: ...stall the Intel Rapid Storage Technology iRST Console with Device Driver on your computer d Run the iRST Console with Device Driver e Click Intel Optane Memory and then follow the instructions on the screen to enable it Chapter 9 Replacing devices 99 ...

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Page 117: ...ing questions before you call for help Then you are able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The serial n...

Page 118: ...em is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The follow...

Page 119: ...hout notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about these services go to https www lenovo com services Chapter 10 Get...

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Page 121: ... operate within the guidelines identified by radio frequency RF safety standards and recommendations therefore Lenovo believes that this product is safe for use by consumers These standards and recommendations reflect the consensus of the worldwide scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research l...

Page 122: ...oteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados This equipment is not protected against harmful interference and may not cause interference with duly authorized systems Mexico wireless radio compliance information Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o d...

Page 123: ...e to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving anten...

Page 124: ...armonized in the Directives in compliance The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices German Class B compliance statement Hinweis zur Einhaltung der Klasse B zur elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie zur e...

Page 125: ...plemental information for the Eurasian Union Назначение персональный компьютер для личного и служебного использования для передачи данных с поддержкой различных профилей подключения Wi Fi Bluetooth и пр Изготовитель Леново ПЦ ХК Лимитед 23 Ф Линколн Хаус Тайку Плэйс 979 Кингз Роуд Куарри Бэй Гонконг Lenovo PC HK Limited 23 F Lincoln House Taikoo Place 979 King s Road Quarry Bay Hong Kong Страна пр...

Page 126: ... является видом эксплуатационных документов Дата изготовления месяц и год Указана на этикетке на упаковке продукции в графе Date дата указана в формате год месяц дата Для получения более подробной информации посетите веб сайт https support lenovo com Единый знак обращения на рынке стран Таможенного союза Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos...

Page 127: ... geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the retu...

Page 128: ...ted circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one...

Page 129: ...lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and hu...

Page 130: ...and treatment go to https www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for mainland China 114 E580 User Guide ...

Page 131: ...nic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Wast...

Page 132: ...116 E580 User Guide ...

Page 133: ...Taiwan RoHS Appendix C Restriction of Hazardous Substances RoHS Directive of countries and regions 117 ...

Page 134: ...118 E580 User Guide ...

Page 135: ...nergystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sleep After 30 m...

Page 136: ...3 Right click your network adapter device and click Properties 4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 120 E580 User Guide ...

Page 137: ...ion Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo pr...

Page 138: ...ource license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to https support lenovo com 122 E580 User Guide ...

Page 139: ...BitLocker and Cortana are trademarks of the Microsoft group of companies The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Wi Fi Wi Fi Alliance and Miracast are registered trademarks of Wi Fi Alliance USB C is a trademark of USB Implementers Forum All other trademarks are the property ...

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