Lenovo ThinkCentre 3484 User Manual Download Page 97

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5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then

disconnect the other ends from the computer.

6. Note where any remaining cables are attached to the computer; then, remove them.

7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are

using different cartons, cushion the units to avoid damage.

Chapter 9

Preventing problems

Summary of Contents for ThinkCentre 3484

Page 1: ...ThinkCentre User Guide Machine Types 3484 3485 and 3492 ...

Page 2: ...ation on page v and Appendix A Notices on page 111 Third Edition September 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...volume from Control Panel 20 Using CDs and DVDs 20 Handling and storing CD and DVD media 20 Playing a CD or DVD 21 Recording a CD or DVD 21 Chapter 3 You and your computer 23 Accessibility and comfort 23 Arranging your workspace 23 Comfort 23 Glare and lighting 24 Air circulation 24 Electrical outlets and cable lengths 24 Registering your computer 25 Moving your computer to another country or regi...

Page 4: ...the BIOS from your operating system 80 Recovering from a POST BIOS update failure 80 Chapter 9 Preventing problems 81 Keeping your computer current 81 Getting the latest device drivers for your computer 81 Updating your operating system 81 Using System Update 82 Cleaning and maintenance 82 Basics 82 Cleaning your computer 83 Good maintenance practices 84 Moving your computer 84 Chapter 10 Troubles...

Page 5: ...ecycling information 117 Important WEEE information 117 Recycling information 117 Recycling information for Brazil 118 Battery recycling information for Taiwan 118 Battery recycling information for the European Union 119 Appendix D Restriction of Hazardous Substances Directive RoHS 121 China RoHS 121 Turkish RoHS 121 Ukraine RoHS 121 India RoHS 122 123 Index Copyright Lenovo 2012 iii ...

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Page 7: ...are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product...

Page 8: ...ng so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liqui...

Page 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

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Page 13: ...ttings PC info to view the information Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type Intel Core i3 microprocessor Intel Core i5 microprocessor Intel Core i7 microprocessor Intel Celeron microprocessor Intel Pentium microprocessor Memory Your computer supports up to two double data rate 3 unbuffered dual inline memory modules D...

Page 14: ... SATA RAID 10 arrays on specific Intel chipset system boards to enhance hard disk performance Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems System Management SM Basic Input Output System BIOS and SM software The SM BIOS ...

Page 15: ...1 card slots Power supply Your computer comes with one of the following power supplies 180 watt power supply with a manual voltage selection switch 280 watt automatic voltage sensing power supply Security features Computrace Agent software embedded in firmware Ability to enable or disable a device Ability to enable and disable USB connectors individually Power on password POP administrator passwor...

Page 16: ... listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web site of the operating system vendor...

Page 17: ...ng 50 to 10 000 ft 15 2 to 3048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 115 V ac High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 230 V ac Lenovo programs Your computer comes with Lenovo...

Page 18: ...some of the programs might not be available Accessing Lenovo programs from Control Panel To access Lenovo programs from Control Panel click Start Control Panel Then depending on the program you want to access click the corresponding section and then click the corresponding green text Note If you do not find the program you need in Control Panel open the Lenovo ThinkVantage Tools program navigation...

Page 19: ...ght corner of the screen to display the charms Then click the Search charm to search for the desired program Your computer supports the following Lenovo programs Fingerprint Software Lenovo Companion Lenovo Settings Lenovo Solution Center Lenovo QuickLaunch Lenovo Support Password Manager System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo progr...

Page 20: ...k the computer health condition and battery status download and view user manuals for your computer get the warranty information of your computer and explore help and support information Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely Lenovo Welcome The Le...

Page 21: ...Tap program you can download it from http www lenovo com support System Update The System Update program helps you keep the software on your computer up to date by downloading and installing software update packages Lenovo programs device drivers UEFI BIOS updates and other third party programs View Management Utility The View Management Utility program enables you to easily organize your open win...

Page 22: ...ns of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 1 Hard disk drive activity indicator 5 USB connector USB port 1 2 Power indicator 6 Headphone connector 3 Power switch 7 Microphone connector 4 Optical drive eject close button 8 USB connector USB port 2 10 ThinkCentre User Guide ...

Page 23: ...ial port 6 Microphone connector 14 Ethernet connector 7 Audio line out connector 15 Optional serial port 8 Audio line in connector Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is connected between the audio line out connector of the device and the audio line in conn...

Page 24: ...SB keyboard a USB mouse a USB scanner or a USB printer If you have more than eight USB devices you can purchase a USB hub which you can use to connect additional USB devices VGA monitor connector Used to attach a VGA monitor or other devices that use a VGA monitor connector Locating components Figure 3 Component locations on page 12 shows the locations of the various components in your computer To...

Page 25: ...ector 14 Front USB connector 3 for connecting an additional USB device 4 Memory slot 1 DIMM1 15 Battery 5 Memory slot 2 DIMM2 16 Serial COM2 connector 6 Thermal sensor connector 17 Front audio connector 7 24 pin power connector 18 Internal speaker connector 8 Power fan connector 19 PCI Express x1 card slots 2 9 SATA connectors 3 20 PCI Express x16 graphics card slot 10 Front panel connector for co...

Page 26: ...e that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Installing or replacing hardware on page 33 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 14 shows the locations of the drive bays Figure 5 Drive bay locations 1 Bay 1 Optical drive bay with ...

Page 27: ...ter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label Chapter 1 Product overview 15 ...

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Page 29: ...y process During the recovery process you might be prompted to change discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you with detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system do one of the following On the Windows ...

Page 30: ...n the right side of the Spacebar Pressing the context menu key opens the context menu for the active program icon or object Note You can use the mouse or the Up and Down arrow keys to highlight menu selections On the Windows 7 operating system you can close the Start menu or the context menu by clicking the mouse or pressing Esc Using the blue ThinkVantage button Some keyboards have a blue ThinkVa...

Page 31: ...e the connectors provided on the audio adapter Each audio solution provides at least three audio connectors audio line in connector audio line out connector and Microphone connector On some models a fourth connector is provided for the attachment of unpowered stereo speakers speakers that do not require an ac power source The audio adapter provides you with the ability to record and play back soun...

Page 32: ...ROM drive or recordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs If you have a recordable DVD drive it can also record on DVD R discs DVD RW discs type II DVD ...

Page 33: ...g the tray forward Note If the tray does not slide out of the drive when you press the Eject Load button insert a straightened paper clip into the emergency eject hole located on the front of the DVD drive Be sure the drive is powered off when using the emergency eject Use the Eject Load button instead of the emergency eject except in an emergency Recording a CD or DVD If your computer comes with ...

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Page 35: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 36: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Page 37: ...elocate your computer to another country or region you must be certain that you have matched your computer to the voltage available at your electrical outlet CAUTION You must know the voltage of the electrical connection outlet where your computer will be connected If you do not know the voltage contact your local electric company or refer to official Web sites or other literature for travelers to...

Page 38: ...al outlet style different from the type you are currently using you will have to purchase either electrical plug adapters or new power cords You can order power cords directly from Lenovo For power cord information and part numbers go to http www lenovo com powercordnotice 26 ThinkCentre User Guide ...

Page 39: ...on see Enabling or disabling a device on page 75 Integrated fingerprint reader available on some models Depending on the models of your computer the keyboard may have an integrated fingerprint reader By enrolling your fingerprint and associating it with a Power on Password a Hard Disk Password or both passwords beforehand you can start the computer log on to the system and enter the Setup Utility ...

Page 40: ... helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 7 Installing a padlock 28 ThinkCentre User Guide ...

Page 41: ...oft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time the ...

Page 42: ...lity program main menu select Security Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erasing Fingerprint Data as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can b...

Page 43: ...For more information about how to use your antivirus software refer to the help system of your antivirus software Chapter 4 Security 31 ...

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Page 45: ...out setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer...

Page 46: ...ter 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 10 and Locating connectors on the rear of your computer on page 11 4 Remove any locking device that secures the computer cover such as a padlock or an i...

Page 47: ...nd reinstall the front bezel To remove and reinstall the front bezel do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 34 3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 10 Removing the front bezel Chapter 5 Inst...

Page 48: ...pleting the parts replacement on page 63 Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a PCI card Your computer has two PCI Express x1 card slots and one PCI Express x16 graphics card slot To install or replace a ...

Page 49: ...latch Figure 12 Removing the screw that secures the PCI card latch 4 Depending on whether you are installing or replacing a PCI card do one of the following If you are installing a PCI card remove the appropriate metal slot cover Chapter 5 Installing or replacing hardware 37 ...

Page 50: ...card is held in place by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new PCI card into the appropriate slot on the system board See Locating parts on the system board on page 13 Note If you are installing a PCI Express x16 graphics card...

Page 51: ... replacing DDR3 UDIMMs that provide up to a maximum of 8 GB system memory When installing or replacing a memory module use 1 GB 2 GB or 4 GB DDR3 UDIMMs in any combination up to a maximum of 8 GB To install or replace a memory module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 34...

Page 52: ...memory module open the retaining clips and gently pull the memory module out of the memory slot Figure 15 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 16 Opening the retaining clips 40 ThinkCentre User Guide ...

Page 53: ...ial type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are...

Page 54: ...llation or replacement go to Completing the parts replacement on page 63 Replacing the primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the primary hard disk drive To replace the primary hard disk drive do the following 1 Turn off the com...

Page 55: ...e power cable from the hard disk drive 5 Remove the four screws that secure the hard disk drive Then slide the hard disk drive out of the chassis Figure 20 Removing the primary hard disk drive Chapter 5 Installing or replacing hardware 43 ...

Page 56: ...nnector on the system board See Locating parts on the system board on page 13 Then locate an available five wire power connector and connect it to the rear of the new hard disk drive Figure 22 Connecting a SATA hard disk drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on pa...

Page 57: ...and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 34 3 Remove the front bezel See Removing and reinstalling the front bezel on page 35 4 Remove the three screws that secure the optical drive Then slide the optical drive out of the front of the computer Figure 23 Removing the optical drive Chapter 5 Installing or replacing har...

Page 58: ...ble to the rear of the new optical drive and the other end to an available SATA connector on the system board See Locating parts on the system board on page 13 Then locate an available five wire power connector and connect it to the rear of the new optical drive Figure 25 Connecting the optical drive What to do next To work with another piece of hardware go to the appropriate section To complete t...

Page 59: ... on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Turn off the computer and disconnect...

Page 60: ...nge in your local country or region is 100 127 V ac set the voltage selection switch to 115 V If the voltage supply range in your local country or region is 200 240 V ac set the voltage selection switch to 230 V 7 Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis 8 Install and tighten the four screws to secur...

Page 61: ...sembly cable from the microprocessor fan connector on the system board See Locating parts on the system board on page 13 6 Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board a Partially remove screw 1 then fully remove screw 2 and then fully remove screw 1 b Partially remove screw 3 then fully remove screw 4 and then fully remove screw 3 N...

Page 62: ... do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 63 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the micropro...

Page 63: ...Figure 28 Accessing the microprocessor 6 Lift the microprocessor straight up and out of the microprocessor socket Figure 29 Removing the microprocessor Notes a Your microprocessor and socket might look different from the one illustrated Chapter 5 Installing or replacing hardware 51 ...

Page 64: ...essor retainer is fully open 8 Remove the protective cover that protects the gold contacts of the new microprocessor 9 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket 10 Lower the new microprocessor straight down into the microprocessor socket on the system...

Page 65: ...over on page 34 3 Remove the front bezel See Removing and reinstalling the front bezel on page 35 4 Locate the front audio and USB assembly 5 Disconnect the front audio and USB assembly cables from the system board See Locating parts on the system board on page 13 Note Make sure you note the locations of the cables when you disconnect the cables from the system board 6 Remove the screw that secure...

Page 66: ...y information on page v This section provides instructions on how to replace the WiFi units The WiFi units include a WiFi adapter card a WiFi card module and a rear WiFi antenna cable Replacing the WiFi units involves the following operations Removing the WiFi adapter card on page 54 Removing the WiFi card module on page 55 Installing the WiFi units on page 56 Removing the WiFi adapter card To rem...

Page 67: ... alternate moving each side of the card a small amount until it is removed from the card slot Removing the WiFi card module To remove the WiFi card module do the following 1 Remove the WiFi adapter card from the computer and then disconnect the front and rear WiFi antenna cables from the WiFi card module Figure 33 Removing the WiFi antenna cables Chapter 5 Installing or replacing hardware 55 ...

Page 68: ...34 Removing the screws that secure the WiFi card module 3 Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card Figure 35 Removing the WiFi card module Installing the WiFi units To install the WiFi units do the following 56 ThinkCentre User Guide ...

Page 69: ... card module into the mini PCI Express slot and then install the two screws to secure the WiFi card module to the WiFi adapter card Figure 36 Installing the WiFi card module Chapter 5 Installing or replacing hardware 57 ...

Page 70: ...the system board See Locating parts on the system board on page 13 4 Pivot the card latch to the closed position to secure the WiFi adapter card Figure 38 Installing the WiFi adapter card What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 63 58 ThinkCentre User Guide ...

Page 71: ...e rear WiFi antenna cable connector attached on the rear of the computer 3 Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident Figure 39 Installing the rear WiFi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 63 Removing the...

Page 72: ...omputer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or remove the front WiFi antenna Installing the front WiFi antenna To install the front WiFi antenna do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the...

Page 73: ...hown Then insert the front antenna cable through the hole in the front panel Figure 42 Installing the front WiFi antenna 6 Connect the front antenna cable to the WiFi card module What to do next To work with another piece of hardware go to the appropriate section Chapter 5 Installing or replacing hardware 61 ...

Page 74: ...5 Remove the front antenna and cable from the front of the computer Figure 43 Removing the front WiFi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 63 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and un...

Page 75: ...u need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 73 To reinstall the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly...

Page 76: ... page 29 7 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 11 8 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 73 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few...

Page 77: ...en c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the ...

Page 78: ...e 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall devic...

Page 79: ... workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk driv...

Page 80: ...rescue medium This section provides instructions on how to create a rescue medium on different operating systems To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced...

Page 81: ...n Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following ...

Page 82: ...ers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 69 Solving recovery problems If you are unable to access the Rescue and Recovery workspace ...

Page 83: ...the programs and settings that came with your computer Attention If you reset your computer all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer do the following 1 Move the cursor to the top right or bottom right corner of the screen to display the charms Click Settings Change PC settings General 2 I...

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Page 85: ...s and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 St...

Page 86: ...configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Passwor...

Page 87: ...on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 3 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 63 Enabling or disabling a device T...

Page 88: ...and the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save and exit the Setup Utility program See Exiting the Setup Utility program on page 77 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when yo...

Page 89: ... program main menu select Power After Power Loss and press Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of t...

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Page 91: ...e available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image...

Page 92: ... turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 34 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 13 4 Remove any cables that impede access to the Clear CM...

Page 93: ...ed problems Obtain updated device drivers from Lenovo 1 Go to http support lenovo com 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the...

Page 94: ...critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you To open the System Update program see Accessing Lenovo programs on the Windows 7 operating system on page 5 or Accessing Lenovo programs on the Windows 8 operating system on page 7 If the System Update program is not currently installed on your c...

Page 95: ...r on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debr...

Page 96: ...ce drivers updating software or installing new software Keep your computer software up to date See Keeping your computer current on page 81 for more information Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and any minor issues you might have experienced A log book can help you or a Lenovo techn...

Page 97: ... the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Chapter 9 Preventing problems 85 ...

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Page 99: ...make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to ...

Page 100: ... older configuration settings do not solve the problem or have adverse affects To restore a captured configuration do the following For Windows 7 Click Start Control Panel System and Security System System Protection System Restore For Windows 8 Open Control Panel and then click System and Security System System Protection System Restore If this does not correct the problem continue with the next ...

Page 101: ...No audio in Windows on page 89 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 90 Sound comes from one external speaker only on page 90 No audio in DOS applications or games on page 90 No audio in Windows Symptom No audio in Windows Actions If you are using powered external speakers that have an On Off control verify that the On Off contr...

Page 102: ...eaker only Actions Ensure that the speaker cable is inserted completely into the connector on the computer Make sure the cable that attaches the left speaker to the right speaker is securely connected Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you ...

Page 103: ... problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that ...

Page 104: ...aying DVD movie Symptom No audio or intermittent audio while playing DVD movie Actions Check the volume control settings on your computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic p...

Page 105: ... programs on page 104 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 107 Keyboard mouse or pointing device problems Select your symptom from the following list All or some keys on the keyboard do not work on page 93 The mouse or pointing device does not work on page 94 The pointer on the screen does not move smoothly with the mouse on ...

Page 106: ...ard or mouse verify that the USB connectors are enabled in the BIOS settings See Enabling or disabling a device on page 75 If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 104 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 107 The pointer on the screen does not move smoothly with t...

Page 107: ... when you turn on the computer but goes blank when you start some application programs on page 95 The image appears to be flickering on page 96 The image is discolored on page 96 Wrong characters appear on the screen Symptom Wrong characters appear on the screen Action Have the computer serviced For details see Chapter 11 Getting information help and service on page 107 The monitor works when you ...

Page 108: ...ight cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor You can reset the refresh rate through your operating system Control Panel On the Windows 7 operating system click Start Control Panel Hardware and Sound Adjust screen resolution Advanced Settings Then click the Monitor tab and select a new ...

Page 109: ...onnected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable The cable is installed properly You are using the correct device driver On the Windows 7 operating system do the followin...

Page 110: ... Actions Make sure that WOL is enabled in the BIOS Setup Utility program If it is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Symptom If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Actions Use Categor...

Page 111: ...indow Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list An option that was just installed does not work on page 99 An option that previously worked does not work now on page 100 An option that was just installed does not work Symptom An option that was just instal...

Page 112: ...ee hard disk drive space on page 100 Excessive number of fragmented files on page 101 Insufficient memory on page 101 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk drive gets t...

Page 113: ...ive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive the disk defragmentation process might take up to several hours to complete On the Windows 7 operating system do the following 1 Close any programs that are currently...

Page 114: ...he Setup Utility program on page 73 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 11 Getting information help and service on page 107 Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port Symptom Serial port cannot ...

Page 115: ...puter has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works on your computer The software you are using works correctly on another computer If you received ...

Page 116: ...e computer problems if your computer is running the Windows operating system Notes 1 Depending on the date when your computer was manufactured your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes For more information about the Lenovo ThinkVantage Toolbox program see Lenovo ThinkVantage Toolbox on page 105 Fo...

Page 117: ...unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem You can run the PC Doctor for DOS diagnostic program from a diagnostic disc that you created Creating a diagnostic disc This section provides instructions on how to create a diagnostic disc To create a diagnostic disc do the following...

Page 118: ...Note For additional help press the F1 key 4 Remove the diagnostic disc from the optical drive when you complete the diagnostic process 106 ThinkCentre User Guide ...

Page 119: ...he Windows Help and Support information system do one of the following On the Windows 7 operating system click Start Help and Support On the Windows 8 operating system move the cursor to the top right or bottom right corner of the screen to display the charms Then click Settings Help Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains information on...

Page 120: ...ee the documentation that comes with the operating system or software program including readme files and online help Most computers come with a set of diagnostic programs that help you identify hardware problems For instructions on using the diagnostic programs see Diagnostic programs on page 104 You can also get the latest technical information and download device drivers and updates from Lenovo ...

Page 121: ...y entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in ...

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Page 123: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 124: ...crosoft and Windows are trademarks of the Microsoft group of companies Celeron Intel Intel Core and Pentium are trademarks of Intel Corporation in the U S and or other countries Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 112 ThinkCentre User Guide ...

Page 125: ...tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by tur...

Page 126: ...n über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn ...

Page 127: ...d and mouse compliance statement for Taiwan Additional regulatory information For additional regulatory information refer to the Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Suppor...

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Page 129: ...tems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substance...

Page 130: ... drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one con...

Page 131: ...n Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste b...

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Page 133: ...ive RoHS China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Ukraine RoHS Copyright Lenovo 2012 121 ...

Page 134: ...India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 122 ThinkCentre User Guide ...

Page 135: ...ic sensitive 33 diagnostics programs using 108 diagnostics troubleshooting 87 documentation using 108 drivers device 64 drives bays 14 specifications 14 DVI monitor connector 11 E environment operating 5 Ethernet 2 Ethernet connector 12 exiting Setup Utility 77 expansion 3 external options installing 33 F failure recovering from POST BIOS 80 features 1 flashing the BIOS 79 front connectors control...

Page 136: ...ar WiFi antenna installing removing 59 recovering from a POST BIOS update failure 80 software 65 recovery boot block 80 operations backup and 66 problems solving 70 recovery media creating and using 65 removing computer cover 34 replacing battery 41 hard disk drive 42 heat sink and fan assembly 48 microprocessor 50 Rescue and Recovery 65 workspace Rescue and Recovery 67 Rescue and Recovery workspa...

Page 137: ...79 system programs 79 updating flashing the BIOS 80 USB connector 12 using a rescue medium creating and 68 diagnostic programs 108 documentation 108 other services 109 passwords 73 Setup Utility 73 V VGA monitor connector 12 video subsystem 1 viewing and changing settings 73 W warranty information 107 WiFi units WiFi adapter card WiFi card module WiFi antenna cable replacing 54 workspace backup an...

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