Lenovo ThinkCentre 3311 User Manual Download Page 147

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Index

a rescue medium, creating and using

Administrator, password

ambient light sensor, replacing

antivirus software

audio subsystem

backup and recovery operations

basic troubleshooting

Bluetooth module, replacing

boot-block recovery

cable lock, security

card reader, replacing

changing

password

startup device sequence

cleaning an optical mouse

computer cover, reinstalling

connector

connectors

rear

connectors, controls, indicators

front

considerations, passwords

converter board, replacing

creating

and using a rescue medium

creating and using

recovery media

CRU

completing the installation

customer support center

devices, handling static-sensitive

diagnostics program, using

110

diagnostics, troubleshooting

DisplayPort in connector

DisplayPort out connector

documentation, using

110

drivers, device

environment, operating

Ethernet

Ethernet connector

exiting, Setup Utility

expansion

ExpressCard, replacing

external options, installing

failure, recovering from POST/BIOS

connectors, controls, indicators

GPU heat sin and fan, replacing

handle bar

removing

hard disk drive, replacing

important safety information

Input/Output (I/O) features

installing options

memory module

integrated camera, replacing

135

Summary of Contents for ThinkCentre 3311

Page 1: ...ThinkCentre User Guide Machine Types 3280 3281 3291 3292 3293 3294 3296 3297 3298 3305 3309 3311 3312 3313 3314 3315 3316 3318 3320 3322 3324 3325 3326 3327 3329 3341 and 3342 ...

Page 2: ...ormation on page v and Appendix A Notices on page 113 First Edition May 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...g the single touch and multi touch feature 23 Chapter 3 You and your computer 27 Accessibility and comfort 27 Arranging your workspace 27 Comfort 27 Glare and lighting 28 Air circulation 28 Electrical outlets and cable lengths 28 Register your computer with Lenovo 29 Moving your computer to another country or region 29 Voltage selection switch 29 Replacement power cords 29 Chapter 4 Security 31 Se...

Page 4: ...ode 82 ICE performance mode 83 ICE thermal alert 83 Exiting the Setup Utility program 84 Chapter 8 Updating system programs 85 Using system programs 85 Updating flashing the BIOS from a disc 85 Updating flashing the BIOS from your operating system 86 Recovering from a POST BIOS update failure 86 Chapter 9 Preventing problems 87 Keeping your computer current 87 Getting the latest device drivers for...

Page 5: ...formation 117 Appendix C WEEE and recycling information 119 Important information for the European Directive 2002 96 EC 119 Recycling information 119 Recycling information for Brazil 120 Battery recycling information for Taiwan 120 Battery recycling information for the European Union 121 Appendix D ENERGY STAR model information 123 Appendix E Ek Bilgiler 125 Appendix F Servis istasyonlari 127 Inde...

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Page 7: ...for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove...

Page 8: ...ng so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liqui...

Page 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

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Page 13: ...up to two double data rate 3 small outline dual inline memory modules DDR3 SODIMMs Internal drives Optical drive DVD ROM or DVD R optional Serial Advanced Technology Attachment SATA hard disk drive Note Your computer supports SATA 2 0 and SATA 3 0 devices For more information see Locating parts on the system board on page 15 Video subsystem Integrated graphics for a DisplayPort in connector and a ...

Page 14: ...of your computer to identify thermal problems For more information see ICE performance mode on page 83 and ICE thermal alert on page 83 Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems System Management SM Basic Input Outpu...

Page 15: ...e sensing power supply Security features Computrace Agent software embedded in firmware Cover presence switch also called intrusion switch Ability to enable or disable a device Ability to enable and disable USB connectors individually Keyboard with fingerprint reader shipped with some models Power on password POP administrator password and hard disk drive password to deter unauthorized use of your...

Page 16: ...lb For models with the 23 inch display Touch models Maximum configuration as shipped 10 6 kg 23 37 lb Non touch models Maximum configuration as shipped 9 5 kg 20 94 lb Environment Air temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 60 C 40 F to 140 F in original shipping package Storage 10 C to 60 C 14 F to 140 F without package Humidity Operating 20 to 80 non condensing 1 The oper...

Page 17: ...em Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely To access the Lenovo ThinkVantage Tools program click Start All Programs Lenovo ThinkVantage Tools The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program To a...

Page 18: ... computer software To start the SimpleTap program in a quick way do any of the following Click the red SimpleTap launch point on the desktop The red launch point is available on the desktop after you have launched the SimpleTap program for the first time Press the blue ThinkVantage button if your keyboard has one Note The SimpleTap program is only available on certain models preinstalled with the ...

Page 19: ...anced settings for the integrated microphone and camera to optimize Web conferencing and Voice over IP VOIP experience View Manager The View Manager program enables you to automate window locations It enhances productivity by providing the ability to move windows to hot corners and quickly snap them to a predetermined size It enables you to work across multiple monitors Lenovo Solution Center The ...

Page 20: ... of your computer Figure 1 Front connector control and indicator locations on page 8 shows the locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 8 ThinkCentre User Guide ...

Page 21: ...nd computer Connect one end of the DisplayPort cable to the DisplayPort in connector on the rear of your computer and the other end to the DisplayPort connector on the second computer Use the monitor computer mode switch on the front of your computer to switch your computer between computer mode and monitor mode The following table shows the functions of each control when your computer works in co...

Page 22: ...ical drive eject close button 10 DisplayPort in connector 2 Volume up control computer mode 11 USB 2 0 connectors USB ports 3 to 6 3 Volume down control computer mode 12 ExpressCard slot 4 PS 2 keyboard and mouse connectors optional 13 Card reader slot 5 Serial port optional 14 USB 3 0 connector USB port 2 6 Power cord connector 15 Headphone connector 7 Integrated cable lock Kensington lock slot 1...

Page 23: ...ts use a Category 5 Ethernet cable Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech recognition software PS 2 keyboard connector optional Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial po...

Page 24: ...tion shows the locations of the various components in your computer To remove the computer cover see Removing the computer cover on page 36 Figure 3 Component locations for models with the 20 inch display 12 ThinkCentre User Guide ...

Page 25: ... some models 21 LCD panel 8 Card reader available in some models 22 Converter board 9 ExpressCard available in some models 23 Optical drive available in some models 10 WiFi card available in some models 24 VESA Video Electronics Standards Association mount bracket 11 Frame foot available on some models 25 Handle bar 12 Internal speaker 26 Integrated camera with microphone available in some models ...

Page 26: ...Figure 4 Component locations for models with the 23 inch display 14 ThinkCentre User Guide ...

Page 27: ...rd 8 Card reader available in some models 21 LCD bracket 9 ExpressCard available in some models 22 LCD panel 10 WiFi card available in some models 23 Optical drive available in some models 11 Frame foot available on some models 24 VESA mount bracket 12 Internal speaker 25 Integrated camera with microphone available in some models 13 Rear I O assembly 26 Light sensor available in some models Locati...

Page 28: ...COM2 connector 7 Memory slots 2 21 SATA power connector 8 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 22 SATA 3 0 connector for connecting the hard disk drive 9 Thermal sensor connector 23 Converter board power connector 10 Internal speaker connector 24 SATA 2 0 connector for connecting the optical drive 11 Card reader connector 25 GPU fan connector 12 ExpressCard connector ...

Page 29: ...d open and adjust the position of the computer at an angle between 10 to 45 as shown in the following illustration Note The frame stand is available only in some models CAUTION Make sure that the angle is at least 10 from the vertical otherwise the computer might be unstable and fall over Figure 6 Adjusting the frame stand Chapter 1 Product overview 17 ...

Page 30: ...puter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 7 Machine type and model label 18 ThinkCentre User Guide ...

Page 31: ...nge discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Depending on your model your computer comes with either a stan...

Page 32: ...print reader click Start All Programs Lenovo ThinkVantage Tools Fingerprint Reader Follow the instructions on the screen For additional information refer to the ThinkVantage Fingerprint Software help system Using the wheel mouse The wheel mouse has the following controls 1 Primary mouse button Use this button to select or start a program or menu item 2 Wheel Use the wheel to control the scrolling ...

Page 33: ... the new settings Setting the volume from Control Panel You can set the computer volume from Control Panel To set the computer volume from Control Panel do the following 1 From the Windows desktop click Start Control Panel Hardware and Sound 2 In the Sound topic click Adjust system volume 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your computer m...

Page 34: ...enter of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out auto...

Page 35: ...und circle is displayed Then lift your finger off the touch screen A context menu will be displayed where you can make selections Using the single touch feature The single touch feature enables you to use only one finger at a time to interact with your computer Using the multi touch feature The multi touch feature enables you to use one or two fingers to interact with your computer For example you...

Page 36: ...2 Blow on the top left corner and top right corner to keep the touch sensors 1 clean Figure 8 Blowing the dust off the touch sensors 24 ThinkCentre User Guide ...

Page 37: ...r The following table shows the supported touch feature on each operating system edition Table 2 Operating system edition and supported touch feature Operating system edition Supported touch feature Windows 7 Starter Single touch Windows 7 Home Basic Single touch Windows 7 Home Premium Multi touch Windows 7 Professional Multi touch Windows 7 Ultimate Multi touch Chapter 2 Using your computer 25 ...

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Page 39: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 40: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Page 41: ...fer to official Web sites or other literature for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer Do not connect the computer...

Page 42: ...For power cord information and part numbers go to http www lenovo com powercordnotice 30 ThinkCentre User Guide ...

Page 43: ...you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 68 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to ena...

Page 44: ...soft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time the...

Page 45: ...tility program main menu select Security Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erase Fingerprint Data as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can b...

Page 46: ...For more information about how to use your antivirus software refer to the help system of your antivirus software 34 ThinkCentre User Guide ...

Page 47: ...out setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer...

Page 48: ...ay it down so that the screen is against the surface and the cover is facing up 3 Press the release button toward the top of the computer and lift the frame stand off the computer Figure 11 Removing the frame stand 4 To reinstall the frame stand align the two clips on the top of the frame stand with the two holes on the chassis and then press the release button toward the top of the computer until...

Page 49: ...old the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 6 Remove the frame stand See Removing and reinstalling the frame stand on page 36 7 Press the two cover release buttons on the computer cover as shown slide the computer cover toward the top of the computer and then lift the computer cover up to remove it from the chassis Figu...

Page 50: ... foot with those in the chassis and then install the screws to secure the frame foot to the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 68 Removing and reinstalling the handle bar Attention Do not open your computer or attempt any repair before reading and und...

Page 51: ...efore reading and understanding the Important safety information on page v This section provides instructions on how to remove and reinstall the rear I O assembly To remove and reinstall the rear I O assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that a...

Page 52: ...le Your computer has two slots for installing or replacing DDR3 SODIMMs that provide up to a maximum of 16 GB system memory When installing or replacing a memory module use 2 GB 4 GB or 8 GB DDR3 SODIMMs in any combination up to a maximum of 16 GB To install or replace a memory module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then discon...

Page 53: ... another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the hard disk drive To replace t...

Page 54: ...d to remove it from the chassis Figure 18 Removing the hard disk drive 20 inch display If your computer comes with the 23 inch display press the clips of the hard disk drive bracket inward and then slide the hard disk drive to the left to remove it from the chassis Figure 19 Removing the hard disk drive 23 inch display 6 Disconnect the signal cable and the power cable from the hard disk drive 7 Fl...

Page 55: ...n the hard disk drive bracket with the corresponding slots in the chassis and press the hard disk drive bracket downward until it snaps into position Figure 21 Installing the hard disk drive 20 inch display If your computer comes with the 23 inch display align the four pins on the hard disk drive bracket with the corresponding clips in the chassis and slide the hard disk drive bracket to the right...

Page 56: ...To replace the optical drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the sur...

Page 57: ... to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the converter board Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the converter board To replace the converter board do the fol...

Page 58: ...ure 25 Removing the converter board 7 Connect the cables to the new converter board and align the three screw holes in the new converter board with those in the chassis 8 Install the three screws to secure the new converter board to the chassis 9 Reinstall the optical drive See Replacing the optical drive on page 44 What to do next To work with another piece of hardware go to the appropriate secti...

Page 59: ...lly remove screw 4 and then fully remove screw 3 Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink Figure 26 Removing the heat sink 6 Remove the failing heat sink off the system board Notes a You might have to gently twist the heat sink to free it from the microprocessor b Do not touch t...

Page 60: ...1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the c...

Page 61: ...Figure 27 Accessing the microprocessor 7 Lift the microprocessor straight up and out of the microprocessor socket Figure 28 Removing the microprocessor Notes a Your microprocessor and socket might look different from the one illustrated Chapter 5 Installing or replacing hardware 49 ...

Page 62: ...nd the microprocessor retainer is fully open 9 Remove the protective cover that protects the gold contacts of the new microprocessor 10 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket 11 Lower the new microprocessor straight down into the microprocessor soc...

Page 63: ...r See Removing the computer cover on page 36 4 Locate the internal speakers See Locating components on page 12 5 Note the location of the internal speaker cable connection Note the routing of the internal speaker cables Disconnect the internal speaker cables from the system board 6 Remove the two screws that secure each internal speaker to the front bezel and then remove the internal speakers from...

Page 64: ...e and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 36 4 Locate the thermal sensor See Locating components on page 12 5 Note the routing of the thermal sensor cable and then disconnect the thermal sensor cable from the system board 6 Remove the screws 1 that secure the VESA mount bracket and then lift the VESA mount bracket off the chassis Note The loca...

Page 65: ...ermal sensor to the corresponding hole in the VESA mount bracket and then press the thermal sensor towards the VESA mount bracket until it snaps into position Note The location of the thermal sensor in your computer might be slightly different from the illustration Chapter 5 Installing or replacing hardware 53 ...

Page 66: ...Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the integrated camera Note The integrated camera is available only in some models To replace the integrated camera do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then ...

Page 67: ...ble and then position the new integrated camera in place Align the two screw holes in the new integrated camera with those in the front bezel 8 Reinstall the two screws to secure the new integrated camera to the front bezel 9 Connect the integrated camera cable to the system board See Locating parts on the system board on page 15 What to do next To work with another piece of hardware go to the app...

Page 68: ...cing up 3 Remove the computer cover See Removing the computer cover on page 36 4 Remove the rear I O assembly See Removing and reinstalling the rear I O assembly on page 39 5 Locate the WI FI card on the system board See Locating parts on the system board on page 15 6 Disconnect the two cables from the WI FI card and then remove the screw that secures the WI FI card to the system board Figure 35 R...

Page 69: ...light sensor Note The ambient light sensor is available only in some models To replace the ambient light sensor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the ...

Page 70: ...tion on page v This section provides instructions on how to replace the Bluetooth module Note The Bluetooth module is available only in some models To replace the Bluetooth module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer ...

Page 71: ...reading and understanding the Important safety information on page v This section provides instructions on how to replace the card reader Note The card reader is available only in some models To replace the card reader do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cab...

Page 72: ...s on how to replace the ExpressCard Note The ExpressCard is available only in some models To replace the ExpressCard do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold...

Page 73: ...w to replace the heat sink and fan assembly for GPU Note The heat sink and fan assembly for GPU is available only in models installed with the GPU CAUTION The heat sink and fan assembly for GPU might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink and fan assembly for GPU do the following 1 Remove...

Page 74: ...U 7 Lift the failing heat sink and fan assembly for GPU off the system board Notes a You might have to gently twist the heat sink and fan assembly for GPU to free it from the microprocessor b Do not touch the thermal grease while handling the heat sink and fan assembly for GPU 8 Position the new heat sink and fan assembly for GPU on the system board so that the four screws are aligned with the cor...

Page 75: ... Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 36 4 Locate the rear PS 2 conne...

Page 76: ...o to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 68 Replacing the mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the mouse If you are using a wired mouse do the following 1 Disconnect...

Page 77: ...3 Remove the USB dongle from the compartment of the new wireless mouse or from the compartment of the new wireless keyboard 4 Connect the USB dongle to an available USB connector on your computer 5 Follow the instructions in the table below to install the batteries for the mouse 6 Switch on the power button on the bottom of the wireless mouse and then it is ready to use Chapter 5 Installing or rep...

Page 78: ...into place 6 Slide the power switch on the mouse to the On position and the LED light emitting diode is on Notes The green LED indicates that the mouse is ready for use The flashing amber LED indicates a low battery power level Push the power switch to the off position when you are not using the mouse This extends the battery life Disconnect the USB dongle from your computer and store it in the wi...

Page 79: ...wing 1 Disconnect the old keyboard cable from the computer 2 Connect a new keyboard to the appropriate connector on the computer Your keyboard might be connected to a PS 2 keyboard connector 1 or a USB connector 2 Depending on where to connect your keyboard see Locating connectors controls and indicators on the front of your computer on page 8 or Locating connectors on the rear of your computer on...

Page 80: ...omputer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 79 To reinstall the computer cover and reconnect cables to your computer do the following 1 Make sure that all components have been reassembled correctly and that no tools or loo...

Page 81: ...ter on page 10 7 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 79 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not prei...

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Page 83: ...ware or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive...

Page 84: ...r computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 76 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the ...

Page 85: ...r last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot st...

Page 86: ...ck Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue...

Page 87: ...uctions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIV...

Page 88: ...umentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 75 Solving recovery pro...

Page 89: ...It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 77 ...

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Page 91: ...s and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 St...

Page 92: ...configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Passwor...

Page 93: ...Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 68 Enabling or disabling a dev...

Page 94: ...the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 84 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity whe...

Page 95: ...bling Better Thermal Performance your computer will run at a better thermal level with normal acoustic performance To configure the ICE performance mode do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 79 2 From the Setup Utility program main menu select Power 3 Select Intelligent Cooling Engine ICE The Intelligent Cooling Engine ICE window is displ...

Page 96: ...wing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings press F10 to save changes and exit the Setup Utility program If you do not want to save the settings select Exit Discard Changes and Exit and then press Enter When the Reset Without Saving window shows select Yes...

Page 97: ...available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image k...

Page 98: ... 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 36 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 15 4 Remove any ca...

Page 99: ... problems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for t...

Page 100: ...critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure 1 Click Start Lenovo ThinkVantage Tools 2 Double click Update and Drivers If the System Update program is not currently installed on your c...

Page 101: ...r on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debr...

Page 102: ...m and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 71 for more information about using Product Recovery discs to restore the hard disk drive to the factor...

Page 103: ...the computer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly ...

Page 104: ...nd Security System System Protection System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic program See Lenovo Solution Center on page 107 for more information If the diagnostic program detects a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 109 for more information If you are un...

Page 105: ...l ac electrical outlet If your external speakers have a volume control verify that the volume control is not set too low Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low Some models have a front audio panel you can use to adjust volume If you have a front ...

Page 106: ...m you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 109 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the a...

Page 107: ...use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 82 for information on ...

Page 108: ...lect a different audio track If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Playback is very slow or choppy Symptom Playback is very slow or choppy Actions Disable any background programs such as AntiVirus or Desktop Themes Ensure that video resolution is set to less...

Page 109: ...me keys on the keyboard do not work Symptom All or some keys on the keyboard do not work Actions Verify that the keyboard cable is securely connected to the correct connector on the computer If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working these buttons might have been disabled or have not been assigned to a fu...

Page 110: ...raping the surface of the reader with your nail or anything hard Using or touching the reader with a dirty finger The surface of your finger is very different from when you enrolled your fingerprint The wireless keyboard does not work Symptom The wireless keyboard does not work Action If the Transceiver Communications LED is on and the wireless Keyboard does not work restart your computer If resta...

Page 111: ...nnected to the monitor and the monitor connector on the computer A loose cable can cause intermittent problems Verify that the necessary device drivers for the application programs are installed Refer to the documentation for the affected application program to see if device drivers are required If these actions do not correct the problem run the Lenovo Solution Center program If you need technica...

Page 112: ...Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 109 for details Networking problems The following are the m...

Page 113: ... in lost connections You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software The adapter stops working for no apparent reason Symptom The adapter stops working for no apparent reason Action The network driver files may be corrupt or missing Update the driver by referring to the Solution descri...

Page 114: ...tion A wireless WAN problem Message Unauthorized WAN card is plugged in Power off and remove the WAN card Action The WAN card is not supported on this computer Remove it Note Some computer models do not have a wireless WAN Bluetooth problems For Bluetooth problems select your symptom from the following list Sound does not come from the Bluetooth headphone on page 102 PIM items sent from the Window...

Page 115: ...ou have not loosened other installed options or cables If the option is an adapter you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter If these actions do not correct the problem run the Lenovo Solution Cent...

Page 116: ... entry and then click Properties 3 Click Disk Cleanup 4 A list of unnecessary file categories is displayed Select each file category you want to delete and then click OK 1 Click Start Control Panel 2 Click Programs 3 Click Turn Windows features on or off 4 A list of optional Windows components is displayed Follow the instructions on the screen 1 Click Start Computer 2 Right click your C drive entr...

Page 117: ...em run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Printer problems Symptom The printer does not work Actions Verify that 1 The printer is turned on and is online 2 Paper is loaded correctly 3 The printer signal cable is securely connected to the correct parallel serial or USB connector on the computer Note Non...

Page 118: ...r Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Software does not work as expected Symptom Software does not work as expected Actions Most software programs have built in help systems that provide instructions for most tasks If you are having difficulty performing a specific task within a softwar...

Page 119: ...un the Lenovo Solution Center program to test the USB connector If the USB device came with its own diagnostics run those diagnostics against the USB device If you need technical assistance see Chapter 11 Getting information help and service on page 109 Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests s...

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Page 121: ... the Windows Help and Support information system click Start Help and Support Safety and Warranty The ThinkCentre Safety Warranty and Setup Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and...

Page 122: ...cal information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determinin...

Page 123: ... methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restriction...

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Page 125: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 126: ...e User Guide Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies Intel Intel Core Celeron and Pentium are trademarks of Intel Corporation in the United States other countries or both Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others ...

Page 127: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connect...

Page 128: ...büchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung d...

Page 129: ...nal regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentat...

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Page 131: ...and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to...

Page 132: ...used computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenov...

Page 133: ...ective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but us...

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Page 135: ...nagement features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in ...

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Page 137: ...ın ilgili bölümünden eğer sağlanmışsa yararlanabilirsiniz 4 Aygıta ilişkin bakım onarım ya da temizliğe ilişkin bilgiler Aygıta ilişkin kullanıcının yapabileceği bir bakım ya da onarım yoktur Bakım ya da onarıma gereksinim duyarsanız bir Çözüm Ortağı ndan destek alabilirsiniz Ayrıca servis istasyonlarına ilişkin bilgileri kitabınızın eklerinde bulabilirsiniz 5 Kullanım sırasında insan ya da çevre ...

Page 138: ...mallarda malın enerji tüketimi açısından verimli kullanımına ilişkin bilgiler Ürüne ait kullanma kılavuzunda belirtilmiştir 12 Servis istasyonlarına ilişkin bilgiler Bunlar kitabınızın aynı başlıklı bölümünde belirtilmiştir Herhangi bir onarım ya da yedek parça ihtiyacı durumda bu istasyonlardan birine başvurabilirsiniz 13 İthal edilmiş mallarda yurt dışındaki üretici firmanın unvanı ve açık adres...

Page 139: ...na Web Adresi http www tr ibm com Telefon 322 227 52 33 Faks no 322 227 49 97 ANKARA Arion Bilişim Sistemleri Tic A Ş Adresi Hereke Sok 8 2 Çankaya Ankara Posta Kodu 06700 Web Adresi http www arion com tr Telefon 312 447 13 95 Faks no 312 447 58 36 Destek Bilgisayar ve İletişim Hizmetleri Tic A Ş Adresi Cinnah Caddesi No 51 4 Çankaya Ankara Posta kodu 06680 Web Adresi http www destek as Telefon 31...

Page 140: ...Web Adresi http www ercoskun com tr Telefon 374 212 58 46 Faks no 374 212 70 98 BURSA Monitor Digital Bilgisayar Ltd Şti Adresi Mudanya Yolu Şehit Mümin Mutlu Sokak No 2 Bolu Posta kodu 16160 Web Adresi http www monitordigital com Telefon 224 242 43 10 Faks no 224 242 40 22 DENİZLİ ALM Bilgisayar San Tic Ltd Şti Adresi 2 Ticari Yol Kazım Kaynak İş Merkezi No 65 Kat 3 Denizli Posta kodu 20100 Web A...

Page 141: ...avirlik A Ş ETAM Adresi Kızılcıklı Mahmut Pehlivan Caddesi Abacı Apartmanı No 34 Eskişehir Posta kodu 26020 Web Adresi http www etammacshop com Telefon 222 220 50 55 Faks no 222 221 69 91 IBM Türk Ltd Şti Adresi Akarbaşı Mah Atatürk Bulvarı No 77 A Eskişehir Web Adresi http www tr ibm com Telefon 222 234 24 13 Faks no 222 221 11 51 GAZİANTEP IBM Türk Ltd Şti Adresi İncilipınar Mah Nailbilen Cad 5 ...

Page 142: ...http www destek as Telefon 212 282 44 30 Faks no 212 264 46 45 Deta Bilgisayar Hizmetleri Ltd Şti Adresi Vatan Cad Ortadoğu İş Merkezi 2 1 Çağlayan İstanbul Web Adresi http www deta com tr Telefon 212 296 47 00 Faks no 212 296 47 06 IBM Türk Ltd Şti Adresi Büyükdere Cad 4 Levent İstanbul Web Adresi http www tr ibm com Telefon 212 317 10 00 Faks no 212 278 04 37 Koç Sistem Bilgi İletişim Hizmetleri...

Page 143: ...aks no 212 325 42 04 Tepum Teknoloji Prog ve Uygulama Merkezi A Ş Adresi Emniyet Evleri Mah Yeniçeri Sok Emir Han K 2 No 6 4 Levent İstanbul Posta kodu 34416 Web Adresi http www tepum com tr Telefon 0 212 324 60 10 Faks no 0 212 284 52 40 Turkuaz Bilgisayar Danışmanlık ve Yazılım Ltd Şti Adresi Doğanbey Caddesi Çetinkaya Sokak No 2 Kat 5 İçerenköy İstanbul Posta kodu 81120 Web Adresi http www turk...

Page 144: ... Bilgisayar Tic Ltd Şti Adresi Babalık Mahallesi Keyhüsrev Sokak No 11 B Konya Posta kodu 42060 Web Adresi http www alamac com tr Telefon 332 320 65 20 Faks no 332 320 65 19 MALATYA Probil Bilgi İşlem Destek ve Dan San ve Tic A Ş Adresi İsmetiye Mahallesi Yiğitcan İş Merkezi No 10 6 Malatya Posta kodu 44100 Web Adresi http www probil com tr Telefon 422 325 35 07 Faks no 422 326 27 02 MUĞLA Bosis B...

Page 145: ... Şti Adresi Kahramanmaraş Cad İpekyolu İş Merk Kat 4 No 7 Trabzon Web Adresi http www tr ibm com Telefon 362 230 88 52 Faks no 362 230 88 52 Somdata Bilgisayar Paz ve Tic Ltd Şti Adresi Kemerkaya Mahallesi Gazipaşa Caddesi 13 15 Saruhan İş Merkezi No 6 Trabzon Posta kodu 61100 Web Adresi http www somdata com tr Telefon 462 321 31 15 Faks no 462 326 56 07 Appendix F Servis istasyonlari 133 ...

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Page 147: ...ription 11 device drivers 69 devices handling static sensitive 35 diagnostics program using 110 diagnostics troubleshooting 91 DisplayPort in connector 11 DisplayPort out connector 11 documentation using 110 drivers device 69 E environment operating 5 Ethernet 1 Ethernet connector 11 exiting Setup Utility 84 expansion 3 ExpressCard replacing 60 external options installing 35 F failure recovering f...

Page 148: ...ar PS 2 connectors and serial port assembly removing 63 recovering from a POST BIOS update failure 86 software 71 recovery boot block 86 operations backup and 72 problems solving 76 recovery media creating and using 71 removing computer cover 36 removing frame foot 37 removing frame stand 36 removing handle bar 38 removing rear I O assembly 39 removing rear PS 2 connectors and serial port assembly...

Page 149: ...arts 15 locations 15 memory module 40 T temporary startup device 82 the BIOS updating flashing 85 86 thermal sensor replacing 52 trademarks 114 troubleshooting basic 91 troubleshooting diagnostics 91 U updating flashing the BIOS 85 system programs 85 updating flashing the BIOS 86 USB connector 11 using a rescue medium creating and 74 diagnostic program 110 documentation 110 other services 111 pass...

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