Lenovo System x3850 X6, Installation Manual, Page: 39 / 50

Software service and support
Through the Support Line, you can get telephone assistance, for a fee, with usage, configuration, and
software problems with your Lenovo products.
For more information about Support Line and other IBM services, see
http://www3.lenovo.com/us/en/data-
center/software/c/software?menu-id=explore_software
or see
https://datacentersupport.lenovo.com/us/en/
supportphonelist
for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-
7378).
Hardware service and support
IBM is Lenovo's preferred service provider for the System x, Flex System and NeXtScale System products.
You can receive hardware service through your Lenovo reseller or from IBM. To locate a reseller authorized
by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/us/en/serviceprovider
and
click Business Partner Locator . For IBM support telephone numbers, see https://
datacentersupport.lenovo.com/us/en/supportphonelist
. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-
426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.
K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.
Taiwan product service
Use this information to contact product service for Taiwan.
Appendix A. Getting help and technical assistance
35