Appendix C. Lenovo limited warranty
51
If required, your Service Provider will provide repair or exchange service
depending on the type of warranty service specified for your product and the
available service. Scheduling of service will depend upon the time of your call,
parts availability, and other factors.
Types of warranty service
1
Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon
request. CRUs that are easily installed by you are called Self-service CRUs,
while Optional-service CRUs may require some technical skill and tools.
Installation of Self-service CRUs is your responsibility. You may request that
a Service Provider install Optional-service CRUs under one of the other
types of warranty service designated for your product. An optional service
offering may be available for purchase from Lenovo to have Lenovo install
Self-service CRUs for you. You may find a list of CRUs and their designation
in the publication that ships with your product or at www.lenovo.com/
CRUs. The requirement to return a defective CRU, if any, will be specified in
the materials shipped with a replacement CRU. When return is required: 1)
return instructions, a prepaid return shipping label, and a container will be
included with the replacement CRU; and 2) you may be charged for the
replacement CRU if your Service Provider does not receive the defective
CRU within thirty (30) days of your receipt of the replacement.
2
On-site Service
Under On-Site Service, your Service Provider will either repair or exchange
the product at your location. You must provide a suitable working area to
allow disassembly and reassembly of the Lenovo product. For some
products, certain repairs may require your Service Provider to send the
product to a designated service center.
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