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Chapter 4. Getting Help and Service

Getting Help around the World 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - 

If you travel with your computer or relocate it to a country where your Lenovo machine
type is sold, your computer might be eligible for International Warranty Service, which
automatically entitles you to obtain warranty service throughout the warranty period.
Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be
available in all countries. Service centers in certain countries might not be able to service
all models of a particular machine type. In some countries, fees and restrictions might
apply at the time of service.
To determine whether your computer is eligible for International Warranty Service and
to view a list of the countries where service is available, go to 
http://consumersupport.lenovo.com, click Warranty, and follow the instructions on the
screen.

Summary of Contents for IdeaPad Y510

Page 1: ...Includes User Guide Lenovo IdeaPad Y510 Important safety information Tips for taking care of your computer Function and features Lenovo IdeaPad Y510 UG_Cover1 4_en ...

Page 2: ...Safety and Warranty Guide included in the package with this publication Wireless related information in Appendix D Notices on page 58 Regulatory Notice included in the package with this publication Note Copyright Lenovo 2007 All rights reserved OneKey Recovery User Guide included in the package with this publication ...

Page 3: ...Help and Service 39 Getting Help and Service 39 Getting Help on the Web 39 Calling the Customer Support Center 39 Getting Help around the World 41 Chapter 5 Safety Use and Care Information 42 Caring Your Computer 42 Accessibility and Comfort 47 Maintenance 49 Appendix A Warranty Information 51 Warranty Information 51 Lenovo Warranty Service Telephone Numbers 53 Appendix B Customer Replaceable Unit...

Page 4: ... skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be careful not to use the keyboard for any extended length of time When the AC adapter of your computer is connected to an electrical outlet it generates heat Do not place the adapter in contact with any part of your body while using it Never use the AC adapter to warm your body Extended contac...

Page 5: ... the hard disk drive and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Place liquids away from your computer to avoid spills and keep your computer away from water to avoid...

Page 6: ...1 Chapter 1 Getting to Know Your Computer Top View ...

Page 7: ...ttons Control buttons integrated for convenient Multi media playing For details on Touch inductive panel and multi media buttons see page 17 e Speakers Built in speakers for rich powerful sound f Battery Capacity indicators You can check the battery life and the current operation status g System status indicators For details on System status indicators see page 19 h Novo button When the computer i...

Page 8: ...t damage to the computer and battery pack use the supplied AC adapter only b LAN port The LAN port supports a standard RJ 45 connector and allows you to connect the computer to a local network Attention As the voltage of a telephone connection is higher than that of a network do not attempt to connect a telephone cable to the LAN port or else a short circuit of the computer might occur 5a ...

Page 9: ...asses of hardware to be used without requiring individual device drivers to be installed Attention When using high power consumption USB device such as USB ODD PLS Use external device power adapter otherwise will cause system shut down g IEEE 1394 connector The IEEE 1394 connector is used for connecting devices that are compatible with the IEEE 1394 interface such as digital video cameras and exte...

Page 10: ...ault button 3 Click the OK button to save the settings b Microphone jack external The microphone jack can be used to connect an external microphone for video conferencing voice narrations or simple audio recordings c USB 2 0 port The Universal Serial Bus is compatible with USB 2 0 or USB 1 1 devices such as a keyboard mouse camera hard disk drive printer and scanner USB allows devices to be connec...

Page 11: ...ntly push the drive tray back in The drive will begin reading the data from the disc To remove a disc press the Eject button to open the tray and then remove the disc from the tray Attention The slot in type cannot read 8 cm discs Never insert 8 cm discs into this kind of optical drive It is normal to hear the CD spinning in the optical drive while data is being read f Modem Port The modem port su...

Page 12: ...bass effect while you are watching movies or enjoying music b Battery latch spring loaded The spring loaded battery latch keeps the battery pack secured in place When you insert a battery pack this latch automatically secures the battery in place To remove the battery hold this latch in the unlocked position ...

Page 13: ... CPU Memory RAM Wireless LAN Card compartment Central Processor Unit CPU The CPU compartment provides space for the CPU and the radiator  Important Do not replace the CPU yourself Visit an authorized service center or retailer for replacing Memory RAM compartment The memory compartment provides expansion capabilities for additional memory The BIOS automatically detects the amount of memory in the...

Page 14: ...9 Chapter 1 Getting to Know Your Computer Front View ...

Page 15: ...e right and press Fn F5 When you do not need to use the Wireless LAN and Bluetooth function turn it off to extend battery power d Multi media reader slot You can insert an SD Card a Multi media Card a Memory Stick an xD Picture Card an SD pro card or a Memory Stick Pro card into the Multi media Reader slot Note Only use the memory card listed above for detail information about the usage read the i...

Page 16: ... do one of the following Click Start and select Sleep from the Start menu Press Fn F1 Press the power button Warning Wait until the power indicator light starts blinking indicating that the computer is in sleep before you move your computer Moving your computer while the hard disk is spinning can damage the hard disk causing loss of data To wake the computer do one of the following Press the power...

Page 17: ...y to achieve its optimum performance Adjusting the brightness You can increase or decrease the brightness on your display To adjust the brightness on your display press Fn up down arrow Switch between wide screen and normal screen You can change the aspect ratio on your display To switch between wide screen and normal mode press Fn F4 ...

Page 18: ...yboard To move the cursor b on the screen slide your fingertip over the pad in the direction in which you want the cursor to move The functions of the left c and right d click buttons correspond to those of the left and right mouse buttons on a conventional mouse Note You can also attach and use a USB mouse through the USB connector ...

Page 19: ...eyboard Your computer has a numeric keypad and function keys incorporated in the standard keyboard Numeric Keypad The keyboard has keys that when enabled work as a 10 key numeric keypad To enable or disable the numeric keypad press Fn Insert NmLk ...

Page 20: ...screen back on Fn F3 Shift to other connected display devices Fn F4 Switch between wide screen and normal mode Fn F5 Enable disable the built in wireless device feature Fn F8 Enable disable the touch pad Fn F9 Enable pause Media Player playback Fn F10 Stop Media Player playback Fn F11 Skip to the previous track Fn F12 Skip to the next track Fn Insert NmLk Enable disable the Numeric keypad Fn Delet...

Page 21: ...her peripherals such as USB storage device etc otherwise the system may not operate properly Once done the system can no longer return to its previous state All data on the primary hard disk partition usually drive C will subsequently be lost Make sure all important files on the primary hard disk partition have been backed up onto another hard disk or USB hard disk drive before this operation For ...

Page 22: ...Touch inductive panel and multi media buttons Touch inductive panel a l a Mute unmute the sound b Open user define utility c Open Dolby function setup screen Multi media control buttons d Play Pause e Stop f Previous track g Next track ...

Page 23: ... buttons h Jazz i Pop j Dance k Classic l Normal Multi media buttons m n m Switch between Multi media control buttons and Equalizer buttons n Change volume Press the m to switch between Multi media control buttons 4 7 and Equalizer buttons 8 l ...

Page 24: ...as follows a Drive in use Blue Flashing Blue Data is being read from or written to the hard disk or optical disc drive When this indicator is on do not put the computer into sleep mode or turn off the computer b Num Lock Blue Number Lock function is activated Number Lock function allows some of the keyboard letters to act as numbers for easier numeric input 1 2 3 4 5 6 7 ...

Page 25: ...ator Blue System is powered on Blinking Blue System is in sleep mode OFF System is powered off or in hibernation mode f Battery Status Indicator Blue Power is being supplied by an AC adapter and the battery is fully charged 95 or more Blinking Blue Battery is charging OFF Power is being supplied by battery or the computer is only powered by an AC adapter and without a battery pack Blinking Amber P...

Page 26: ...extended periods of time may damage your hearing Watching TV and DVD You can use audio video entertainment platform Shuttle Center to watch TV Optional or DVD with an easy operation Watching TV Connect the TV signal cable to the TV in jack on your computer through the TV tuner adapter start the Shuttle Center To start the Shuttle Center click Start All Programs ShuttleCenter For more details see H...

Page 27: ...it from being removed without your permission Attach a mechanical lock to the keyhole of the computer then secure the chain on the lock to a stationary object Refer to the instructions shipped with the mechanical lock Refer to the Right side view on page 5 for the location of the security keyhole Note You are responsible for evaluating selecting and implementing the locking devices and security fe...

Page 28: ...horized users cannot get access to configuration data You can also use the User password to enter the BIOS Setup Utility but only a part of the options can be set User password cannot be set if Supervisor password is not set Hard disk drive HDD passwords Once an HDD password is set you need to enter it to get access to the hard disk You can set the HDD password through Hard Disk Security Setting i...

Page 29: ...and press the Enter key The Set Supervisor Password window opens 2 Choose your Supervisor password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 3 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 4 Commit your password to memory and press the Enter key To remove t...

Page 30: ...and press the Enter key The Set User Password window opens 2 Choose your user password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 3 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 4 Commit your password to memory and press the Enter key To remove the password ...

Page 31: ...rds window opens 5 Choose an HDD master password which can be from one to eight alphanumeric characters in any combination Type it in the Set New Hard Disk Master Password field 6 Press the Enter key once to move to the Confirm New Hard Disk Master Password field Retype the password you just entered to verify it 7 Choose an HDD user password which can be from one to eight alphanumeric characters i...

Page 32: ...ld Note When you change the HDD master password the HDD user password will be removed To remove the HDD master password select Change HDD Master Password and leave the Enter New Password field blank and press the Enter key twice Both HDD user and master passwords will be removed Installing Device Drivers A compatible device driver is a requirement to ensure correct operation and performance of eac...

Page 33: ... using Windows Power options To display the Battery icon in the taskbar do as follows 1 Right click the taskbar and then select Properties from the pull down menu 2 Click the Notification Area tab 3 Under System icons select the Power check box The rate at which you use battery power determines how long you can use the battery of your computer between charges As each computer user has different ha...

Page 34: ...nect it from the electrical outlet Do not wrap the power cord tightly around the AC power transformer pack when it is connected to the transformer You can charge the battery when the AC adapter is connected to the computer and the battery is installed You need to charge it in any of the following conditions When you purchase a new battery If the battery status indicator amber starts blinking If th...

Page 35: ...d by Lenovo Keep the battery pack away from fire Do not expose the battery pack to water or rain Do not attempt to disassemble the battery pack Do not short circuit the battery pack Keep the battery pack away from children Å Danger Do not put the battery pack in trash that is disposed of in landfills When disposing of the battery comply with local ordinances or regulations and your company s safet...

Page 36: ...tp consumersupport lenovo com I need to upgrade a device or I need to replace one of the following the hard disk drive memory or the keyboard See Appendix B Customer Replaceable Units CRUs on page 54 of this guide My computer is not operating properly Study the relevant information in Chapter 2 Where are the recovery discs Your computer did not come with a recovery disc For an explanation of the a...

Page 37: ...to minimum brightness Adjust the brightness level by pressing Fn If the screen still remains blank make sure that The battery is installed correctly The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer power is on Press the Power button again for confirmation If these items are properly set and the screen remains blank have the com...

Page 38: ...laced Proof of purchase is required and a fee will be charged for parts and service If you forget your supervisor password Lenovo authorized servicer cannot reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Keyboard Problems A n...

Page 39: ...and the computer does not work If the computer does not return from sleep mode it may have entered sleep or hibernation mode automatically because the battery is depleted Check the sleep indicator If the sleep indicator is on your computer is in sleep mode Connect the AC adapter to the computer then press any key or the power button If the sleep indicator is off your computer is in sleep hibernati...

Page 40: ...t To check these settings do as follows 1 Right click on the desktop and select Personalize from the pull down menu 2 Click Display Settings and check whether the screen resolution and color quality are correctly set 3 Click the Advanced Settings button 4 Click the Adapter tab 5 Make sure that the correct device driver name is shown in the adapter information window Note The device driver name dep...

Page 41: ... You get poor or no playback while running video playback DVD playback or game applications Do either of the following If you are using 32 bit color mode change the color depth to 16 bit mode If you are using a desktop size of 1280 1024 or larger reduce the desktop size and the color depth Sound Problems No sound can be heard from the speaker even when the volume is turned up Make sure that The Mu...

Page 42: ...ttery in Chapter 2 The computer does not operate with a fully charged battery The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer again The battery does not charge For details see Handling the Battery in Chapter 2 A Hard Disk Drive Problem The hard disk drive does not work In the Boot menu in BIOS Setup Utility ma...

Page 43: ... a communication operation Disable the sleep timer when you are working on the network The computer does not start from a device you want See the Boot menu of the BIOS Setup Utility Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the Boot menu in the...

Page 44: ... on the Web The Lenovo Web site on the World Wide Web has up to date information about Lenovo computers and support The address for the Lenovo home page is http consumersupport lenovo com You can find support information for your Lenovo IdeaPad computer at http consumersupport lenovo com Research this Web site to learn how to solve problems find new ways to use your computer and learn about option...

Page 45: ...explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If possible be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem Please ensure that you have downloaded the most current drivers and system updates and recorded information before you call When calling for tec...

Page 46: ...ders authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warra...

Page 47: ... the cables of an AC adapter a mouse a keyboard a printer or any other electronic device or communication lines so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subjected to treatment that could disturb the operation of your computer Applying strong force to the cables may damage or break them Place liquids away from your computer to avoid spill...

Page 48: ...lectrostatic discharge Note Not all such appliances cause a significant electrostatic charge Be Gentle with Your Computer Avoid placing any objects including paper between the display and the keyboard or under the keyboard Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Carry Your Computer Properly Before moving your computer be s...

Page 49: ...line because this could damage your modem Analog phone lines are often used in homes while digital phone lines are often used in hotels or office buildings If you are not sure which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your con...

Page 50: ... so might cause damage to your data Cleaning the Cover of Your Computer Occasionally clean your computer as follows 1 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent 2 Absorb the diluted detergent into a sponge 3 Squeeze excess liquid from the sponge 4 Wipe the cover wit...

Page 51: ... air from a hair drier Note Avoid spraying cleaner directly on the display or the keyboard Cleaning Your Computer Display 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard when the cover was pressed from the outside 2 Wipe or dust the stain gently with a soft dry cloth 3 If the stain remains moi...

Page 52: ... customers with disabilities Ergonomic Information Working in the virtual office may mean adapting to frequent changes in your environment Following some simple rules will make things easier and bring you the maximum benefits of your computer Keeping in mind such basics as good lighting and proper seating for example can help you improve your performance and achieve greater comfort Note This examp...

Page 53: ... adjustments to best suit your desired posture Arm and Hand Position If available utilize chair arm rests or an area on your working surface to provide weight support for your arms Keep your forearms wrists and hands in a relaxed and neutral horizontal position Type with a soft touch without pounding the keys Leg Position Keep your thighs parallel to the floor and your feet flat on the floor or on...

Page 54: ...your recycle bin on a regular basis 3 Use Diskeeper Lite or the Microsoft Disk Defragmenter on your hard disk drive on a regular basis to improve data seek and read time To start the Disk Defragmenter click Start All Programs Accessories System Tools Disk Defragmenter To free up disk space uninstall unused application programs Note You might also want to look for application program duplication or...

Page 55: ... the recovery process If your computer uses discs as the recovery media do not remove the disc from the drive until you are prompted to do so If required you can find your country s Customer Support Center at the following Web address http consumersupport lenovo com When calling the Customer Support Center please make sure you have your machine type model and serial number available and the comput...

Page 56: ...l parts availability and other factors A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for a parts and labor during the first year of the warranty period or a longer period as required by law and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any la...

Page 57: ...to allow disassembly and reassembly of the Lenovo product For some products certain repairs may require your Service Provider to send the product to a designated service center 3 Courier or Depot Service Under Courier or Depot Service your product will be repaired or exchanged at a designated service center with shipping arranged by your Service Provider You are responsible for disconnecting the p...

Page 58: ...seller in your country Singapore 800 6012 047 Malaysia 1800 18 2388 Thailand 1800 06 0087 Indonesia 001 803 0601 2003 Philippines 1800 111 00724 Vietnam 1800 1528 India Toll free 1800 113324 Alternate No 011 26388288 SMS 9900173324 Hong Kong 852 2825 6580 Macau 853 2871 5399 United States 1 877 453 6686 France 0826 536 686 South Africa 0861 536 686 Additionally you can find support information and...

Page 59: ...nplug from the computer Examples of these types of CRUs include the AC adapter and power cord External CRUs with latches These CRUs include a latch to help you remove and replace the part Examples of these types of CRUs include the notebook main battery an optical drive a hard disk drive and an extended battery Your computer contains the following types of internal CRUs Internal CRUs located behin...

Page 60: ...torage device 2 5 inch hard disk drive Display Color display with TFT technology Polymethyl methacrylate PMMA film is used on specific models Size 15 4 inch Wide screen Resolution 1280 800 Keyboard 84 key Fn key function Touch pad Volume control buttons Touch inductive panel Interface VGA connector Stereo Headphone SPDIF jack Microphone jack 3 Universal Serial Bus USB connectors RJ11 telephone con...

Page 61: ...ROM or CD RW DVD Recordable depending on the model Wireless features Wireless LAN Specific models only Bluetooth Specific models only Wireless device switch Camera Integrated camera Specific models only Digital media reader 6 in 1 SD card Multi media Card Memory Stick xD Picture Card Memory Stick Pro SD pro digital media slot ...

Page 62: ... 10 to 35 C 50 to 95 F Storage 0 to 50 C 32 to 122 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating with no optical disc in the drive 8 to 95 Operating with an optical disc in the drive 8 to 80 Power source AC adapter Input rating of the AC adapter 100 240 V ac ...

Page 63: ...nt The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON...

Page 64: ...es The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that ...

Page 65: ...Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 0 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card Generic Access Service Discovery Serial Port Dia...

Page 66: ...nity and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situation or environment the use of Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using...

Page 67: ...ry to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service representative for help Properly shielded and grounded cables and connectors must...

Page 68: ...y for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non Lenovo option cards This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class B equipment were derived for typical residential envir...

Page 69: ... General Recycling Statement Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on product recycling offerings can be found on Lenovo s Internet site at http www pc ibm com ww lenovo about environment ...

Page 70: ...apan Recycling Statements Collecting and Recycling a Disused Lenovo Computer or Monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an ...

Page 71: ...need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at www ibm com jp pc environment recycle battery http www ibm com jp pc environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and ...

Page 72: ... The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use of special software for data recovery There is a risk that people of bad faith may read and misuse the critical data on hard disks for unexpected purposes To prevent the leakage of data it becomes very important that you take responsibility for deleting all the data from the hard disk whe...

Page 73: ...ICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or...

Page 74: ...able systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Microsoft Windows Windows Vista and MSN are trademarks of Microsoft Corporation in the Unit...

Page 75: ... Watching 21 F FCC Statement 62 Features 55 Frequently Asked Questions 31 Function key combinations 15 H Hard Disk Drive Compartment 8 Problems 37 Headphone SPDIF Jack 5 Help Customer Support Center 39 Help and Service 39 on the Web 39 Hibernation Mode Problems 33 I IEEE 1394 connector 4 Indicators 19 K Keyboard Cleaning 45 Problems 33 Using 14 L LAN port 3 M Maintenance 49 Memory Compartment 8 Mi...

Page 76: ...artup 37 R Read This First ii S Security 22 Security keyhole 6 Speaker 2 Specifications 57 Storage Media Handling 44 Subwoofer 7 S video jack 6 T Touch inductive panel 17 Touch pad 2 13 Trademarks 69 Troubleshooting 32 TV TV in jack 4 Watching 21 U USB port 4 5 V VGA port 4 Volume button 15 W Warranty Information 51 Web Help 39 Wireless LAN Antennas 2 Card 8 Interoperability 60 Switches 10 15 Usag...

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