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Appendix A.      

 A-1

 

Appendix A. Service and Support

The following information describes the technical support that is available for your product, 
during the warranty period or throughout the life of your product. Refer to the Lenovo Limited 
Warranty for a full explanation of Lenovo warranty terms. 

Registering your option 

Register to receive product service and support updates, as well as free and discounted 
computer accessories and content. Go to: http://www.lenovo.com/register 

Online technical support

Online technical support is available during the lifetime of a product at: 
http://www.lenovo.com/support 

Product replacement assistance or exchange of defective components also is available during 
the warranty period. In addition, if your option is installed in a Lenovo computer, you might be 
entitled to service at your location. A Lenovo technical support representative can help you 
determine the best alternative. 

Telephone technical support 

Installation and configuration support through the Customer Support Center will be available 
until 90 days after the option has been withdrawn from marketing. After that time, the support 
is cancelled, or made available for a fee, at Lenovo’s discretion. Additional support is also 
available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following 
information available: option name and number, proof of purchase, computer manufacturer, 
model, serial number and manual, the exact wording of any error message, description of the 
problem, and the hardware and software configuration information for your system. 

Your technical support representative might want to walk you through the problem while you 

are at your computer during the call. 

Telephone numbers are subject to change without notice. The most up-to-date telephone list 
for Lenovo Support is always available at: http://www.lenovo.com/support

 

Country or Region

Telephone Number

China

400-990-8888

South Africa

800982393

Argentina

0800-444-2722(Spanish)

Australia

1300-557-073

Austria

800295730(German)

Belgium

80076524(French, Dutch)

Bolivia

800-100-764(Spanish)

Summary of Contents for C24-10

Page 1: ...Lenovo C24 10 User Guide ...

Page 2: ... commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Product number 65E3 K C1 WW ...

Page 3: ...ols 2 3 Using the On Screen Display OSD controls 2 4 Selecting a supported display mode 2 8 Understanding power management 2 9 2 9 Power Management Modes 2 10 Caring for your monitor 2 11 Detaching the monitor base and stand 2 11 Wall Mounting Optional 2 11 Chapter 3 Reference information 3 1 Monitor specifications 3 1 Troubleshooting 3 3 Manual image setup 3 4 Manually installing the monitor driv...

Page 4: ...t will be attached must also be connected to properly wired and grounded power outlets To isolate the monitor from the electrical supply you must remove the plug from the power outlet The power outlet should be easily accessible To take special precautions to avoid the introduction of hazards when operating installing servicing transporting or storing equipment the necessary instructions shall be ...

Page 5: ...instructions for the user For quick instruction overview please see the Setup Poster for brief information Shipping contents The product package should include the following items Information Flyer Flat Panel Monitor Power Cord Analog Cable for VGA use HDMI Cable Optional Base Stand HDMI ...

Page 6: ...ouch the monitor within the screen area The screen area is glass and can be damaged by rough handling or excessive pressure 1 Place your monitor with the screen face down on a soft flat surface 2 Align the stand assembly bracket to the monitor 3 Insert the base towards monitor until it locks in place ...

Page 7: ...verview This section will provide information on adjusting monitor positions setting user controls and using the cable lock slot Types of adjustments Tilt Please see the illustration below for an example of the tilt range 20 ...

Page 8: ...he panel frame are accesses to various functions For information on how to utilize these keypad controls please see Adjusting your monitor image on page 2 3 Cable lock slot Your monitor is equipped with a cable lock slot located on the rear of your monitor ...

Page 9: ...ng and turning on your monitor Note Be sure to read the Safety information on page iii before carrying out this procedure 1 Power off your computer and all attached devices then unplug the computer power cord 2 Connect the cables according to below icon indication 3 For computer in Analog Cable connecting HDMI ...

Page 10: ... who require to use the HDMI input on their monitor purchase the Lenovo HDMI to HDMI cable OB47070 www lenovo com support monitor accessories 5 Connect the speaker s audio cable and audio jack of monitor to transfer audio source from HDMI Note The audio output in HDMI model l HDMI HDMI ...

Page 11: ... ordinary polyvinyl chloride flexible cord according to IEC 60227 designation H05VV F 3G 0 75mm2 or H05VVH2 F2 3G 0 75mm2 shall be used Alternative a flexible cord be of synthetic rubber according to IEC 60245 designation H05RR F 3G 0 75mm2 shall be used 7 Power on the monitor and the computer 8 When you install the monitor driver download the driver that corresponds to your monitor model from the...

Page 12: ...djust your computer monitor for comfortable viewing by considering the following items Recommended viewing distance between the eye and the monitor screen is 1 5 x the diagonal of the screen Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor using flat panel or compact displays placing the monitor in the ...

Page 13: ...mize the position and orientation of your equipment by following the tips outlined in Arranging your work area on page 2 1 so you can maintain a comfortable and productive posture Also be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time Minor changes in posture can help avoid discomfo...

Page 14: ...age size position phase and clock For analog VGA source only Decrease Down Left browsing key For decreasing the value on adjustment bar tune in Press to move to previous item 3 Brightness Direct access to Brightness adjustment Enable Low Blue Light Press and hold for 3 seconds to enable Low Blue Light Disable Low Blue Light Press and hold for 3 seconds to disable Low Blue Light Increase Up Right b...

Page 15: ...elect that function Use or to make adjustments then press to save 3 Press to move backwards through the sub menus and exit from the OSD 4 Press and hold for 10 seconds to lock the OSD This will prevent accidental adjustments to the OSD Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD 5 Enables DDC CI by default Use OSD Exit Key press and hold for 10 seconds to disab...

Page 16: ...orts Contrast Adjusts difference between light and dark areas DCR Enable dynamic contrast ratio OFF ON Image Position Horizontal Position Moves image left or right Only for VGA input Analog Vertical Position Moves image up or down Image Setup Automatic Optimizes image size position phase and clock Manual Manually optimizes image See Manual image setup on page 3 4 Clock Phase Save ...

Page 17: ...en you use HDMI connector Selects VGA Analog Selects HDMI Digital Scaling Selects type of scaled image Original AR same aspect ratio with input signal Full Screen expand image to full screen Over Drive Respond time enhancement OFF Normal Extreme NOVO VISION Screen prioritization Text Mode Web pic Mode Video Mode Low blue light The use of Extreme Mode response time may result in reduced display qua...

Page 18: ...position to the default settings Custom Horizontal Changes the horizontal position of the OSD Vertical Changes the vertical position of the OSD Save Save the custom position choices Reset Cancel Reset Reset monitor to the original settings Accessibility Changes button repeat rate and menu time out settings Button repeat rate Select or to change Off Default Slow Menu time out Sets the length of tim...

Page 19: ... free Note If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor you may need to reattach the CRT monitor temporarily until you have re configured the system preferably to 1920 x 1080 at 60 Hz which is a common display mode The display modes shown below have been optimized at the factory Table 2 2 Factory set disp...

Page 20: ... of each working day or whenever you expect to leave it unused for long periods during the day Table 2 3 Power indicator State Power Indicator Screen Restoring Operation Compliance On Blue Normal Standby Suspend Amber Blank Press a key or move the mouse There may be a slight delay before the image reappears Note Standby also occurs if there is no image output to the monitor ENERGY STAR Off Off Bla...

Page 21: ...h information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accuracy or completeness is expressed or implied VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active Blue 24 W maximum 20 W typical Active off mode Inactive Inactive Off Amber L...

Page 22: ...may harm the coating of the screen area Do Lightly dampen a soft cloth with water and use this to gently wipe the covers and the screen Remove grease or finger marks with a damp cloth and a little mild detergent Detaching the monitor base and stand Step 1 Place the monitor on a soft and flat surface Step 2 Remove the screws from base before detaching base and stand from the monitor Wall Mounting O...

Page 23: ...Step 4 Attach the mounting bracket from the VESA compatible wall mounting kit 100mm x100mm distance the type of VESA mounting screw is M4 x 10 mm Step 5 Attach the LCD display to the wall and follow the instructions in the wall mounting kit For use only with UL Listed Wall Mount Bracket with minimum weight load 8kg VESA hole ...

Page 24: ...21 28 mm 20 5 in 293 22 mm 11 54 in 0 2715 mm 0 01 in Power input Supply voltage Max supply current 100 240V AC 1 5A Power consumption Note Power consumption figures are for the monitor and the power supply combined Normal operation Standby Suspend Off Note without USB Webcam external speaker 24W max 20W typical 0 3W 0 3W Video input Analog Interface Input signal Horizontal addressability Vertical...

Page 25: ...z 50 Hz 75 Hz Native Resolution 1920 x 1080 at 60 Hz Temperature Operating Storage Shipping 0 to 45 C 32 to 113 F 20 to 60 C 4 to 140 F 20 to 60 C 4 to 140 F Humidity Operating Storage Shipping 10 to 80 non condensing 5 to 95 non condensing 5 to 95 non condensing Table 3 1 Monitor specifications for type model C24 10 ...

Page 26: ...cable is not connected with the monitor or system completely Be sure the signal cable is firmly plugged into the system and monitor Connecting and turning on your monitor on page 1 5 The color settings may be incorrect Select another color setting from the OSD menu Adjusting your monitor image on page 2 3 The automatic image setup function was not performed Perform automatic image setup Adjusting ...

Page 27: ...with the system properly Connecting and turning on your monitor on page 1 5 The monitor brightness and contrast are at the lowest setting Adjust the brightness and contrast setting on the OSD menu Adjusting your monitor image on page 2 3 One or more of the pixels appear discolored This is a characteristic of the LCD technology and is not an LCD defect If there are more than five pixels missing con...

Page 28: ...and Sound icon and then click the Display icon 6 Click the Change the display settings tab 7 Click the Advanced Settings icon 8 Click the Monitor tab 9 Click the Properties button 10 Click the Driver tab 11 Click Update Driver then click Browse the computer to find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the...

Page 29: ...he computer to find the driver program 12 Select Pick from the list of device driver program on the computer 13 Click the Hard Disk button By clicking the Browse button browse and point to the following path X Monitor Drivers Windows 10 where X indicates the folder in which the downloaded driver is located such as a desktop 14 Select the Ālenc24 10 infā file and click the Open button Click the OK ...

Page 30: ...lation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing After that time the support is cancelled or made available for a fee at Lenovo s discretion Additional support is also available for a nominal fee Before contacting a Lenovo technical support representative please have the following information ava...

Page 31: ...n new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not ...

Page 32: ...ecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after Oc...

Page 33: ...Appendix B B 3 Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer Do not use the ac power cord for other devices ...

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