background image

Symptom

 

Action

 

The

 

USB

 

Keyboard

 

does

 

not

 

work.

 

Verify

 

that:

 

v

   

The

 

computer

 

is

 

turned

 

on.

 

v

   

The

 

keyboard

 

is

 

securely

 

connected

 

to

 

a

 

USB

 

connector

 

on

 

the

 

front

 

or

 

rear

 

of

 

the

 

computer.

 

v

   

No

 

keys

 

are

 

stuck.

If

 

you

 

cannot

 

correct

 

the

 

problem,

 

have

 

the

 

computer

 

serviced.

 

Refer

 

to

 

the

 

safety

 

and

 

warranty

 

information

 

that

 

is

 

provided

 

with

 

your

 

computer

 

for

 

a

 

list

 

of

 

service

 

and

 

support

 

telephone

 

numbers.

 

The

 

mouse

 

does

 

not

 

work.

 

The

 

computer

 

does

 

not

 

respond

 

to

 

the

 

mouse.

 

Verify

 

that:

 

v

   

The

 

computer

 

is

 

turned

 

on.

 

v

   

The

 

mouse

 

is

 

securely

 

connected

 

to

 

the

 

mouse

 

connector

 

on

 

the

 

computer.

 

v

   

The

 

mouse

 

is

 

clean.

 

Refer

 

to

 

“Cleaning

 

the

 

mouse”

 

on

 

page

 

29

 

for

 

further

 

information.

If

 

you

 

cannot

 

correct

 

the

 

problem,

 

have

 

the

 

computer

 

serviced.

 

Refer

 

to

 

the

 

safety

 

and

 

warranty

 

information

 

that

 

is

 

provided

 

with

 

your

 

computer

 

for

 

a

 

list

 

of

 

service

 

and

 

support

 

telephone

 

numbers.

 

The

 

operating

 

system

 

will

 

not

 

start.

 

Verify

 

that:

 

v

   

There

 

is

 

no

 

diskette

 

in

 

the

 

diskette

 

drive.

v

   

The

 

startup

 

sequence

 

includes

 

the

 

device

 

where

 

the

 

operating

 

system

 

resides.

 

Usually,

 

the

 

operating

 

system

 

is

 

on

 

the

 

hard

 

disk.

 

For

 

more

 

information,

 

see

 

“Selecting

 

a

 

startup

 

device”

 

on

 

page

 

21.

If

 

you

 

cannot

 

correct

 

the

 

problem,

 

have

 

the

 

computer

 

serviced.

 

Refer

 

to

 

the

 

safety

 

and

 

warranty

 

information

 

that

 

is

 

provided

 

with

 

your

 

computer

 

for

 

a

 

list

 

of

 

service

 

and

 

support

 

telephone

 

numbers.

 

The

 

computer

 

beeps

 

multiple

 

times

 

before

 

the

 

operating

 

system

 

starts.

 

Verify

 

that

 

no

 

keys

 

are

 

stuck

 

down.

 

If

 

you

 

cannot

 

correct

 

the

 

problem,

 

have

 

the

 

computer

 

serviced.

 

Refer

 

to

 

the

 

safety

 

and

 

warranty

 

information

 

that

 

is

 

provided

 

with

 

your

 

computer

 

for

 

a

 

list

 

of

 

service

 

and

 

support

 

telephone

 

numbers.

  

Diagnostic

 

programs

 

Diagnostic

 

programs

 

are

 

used

 

to

 

test

 

hardware

 

components

 

of

 

your

 

computer

 

and

 

report

 

operating-system-controlled

 

settings

 

that

 

can

 

cause

 

hardware

 

failures.

 

There

 

are

 

two

 

diagnostic

 

programs

 

preinstalled

 

on

 

your

 

computer

 

to

 

help

 

you

 

diagnose

 

problems:

 

v

   

PC-Doctor

 

for

 

Windows

 

(used

 

when

 

diagnosing

 

problems

 

while

 

running

 

the

 

Windows

 

operating

 

system)

 

v

   

PC-Doctor

 

for

 

DOS

 

or

 

PC-Doctor

 

for

 

Windows

 

PE,

 

depending

 

upon

 

your

 

machine

 

type

 

and

 

model

 

(used

 

when

 

your

 

Windows

 

operating

 

system

 

will

 

not

 

start)

Notes:

  

1.

   

You

 

can

 

download

 

the

 

latest

 

version

 

of

 

the

 

PC-Doctor

 

for

 

Windows

 

or

 

PC-Doctor

 

for

 

DOS

 

diagnostic

 

programs

 

from

 

http://www.lenovo.com/support/.

 

Type

 

your

 

machine

 

type

 

into

 

the

 

Enter

 

a

 

product

 

number

 

field

 

and

 

click

 

Go

 

to

 

find

 

the

 

downloadable

 

files

 

that

 

are

 

specific

 

to

 

your

 

computer.

 

2.

   

If

 

you

 

are

 

unable

 

to

 

isolate

 

and

 

repair

 

the

 

problem

 

yourself

 

by

 

running

 

the

 

applicable

 

version

 

of

 

PC-Doctor,

 

click

 

Save

 

in

 

the

 

PC-Doctor-log-file

 

display.

 

 

26

 

User

 

Guide

Summary of Contents for 9120A4U - ThinkCentre A61 - 9120

Page 1: ...ThinkCentre User Guide Machine Types 9120 9126 9127 9128 9129 9130 9134 9135 9136 9137 9139 9140 9141 9142 9143 9144 9156 9157 9158 9159 9169 9171 9189 9191 ...

Page 2: ......

Page 3: ...ThinkCentre User Guide ...

Page 4: ...RS RESTRICTED RIGHTS Our products and or services are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program under the provisions set forth in Commercia...

Page 5: ...dating system programs 23 Using system programs 23 Updating flashing BIOS from a CD ROM or diskette 23 Updating flashing BIOS from your operating system 24 Chapter 7 Troubleshooting and diagnostics 25 Basic troubleshooting 25 Diagnostic programs 26 PC Doctor for Windows 27 PC Doctor for DOS 27 PC Doctor for Windows PE 29 Cleaning the mouse 29 Optical mouse 29 Non optical mouse 29 Chapter 8 Recover...

Page 6: ...iv User Guide ...

Page 7: ...ettings of your computer v Chapter 6 Updating system programs on page 23 provides information about updating POST BIOS and how to recover from a POST BIOS update failure v Chapter 7 Troubleshooting and diagnostics on page 25 provides information about basic troubleshooting and diagnostic tools for your computer v Chapter 8 Recovering software on page 31 provides instructions on how to use the Thin...

Page 8: ...vi User Guide ...

Page 9: ...Warranty Guide that you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the Safety and Warranty Guide you can obtain one online from the Lenovo Support Web site at http www lenovo com support Lenovo 2005 2007 Portions IBM Corp 2005 1 ...

Page 10: ...2 User Guide ...

Page 11: ...eyboard and your hands and fingers relaxed Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Viewing Distance Lower Back Support Seat Height Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 in and position it so you can view it without havi...

Page 12: ...n cause overheating which might result in a malfunction or damage Place the computer and monitor so that nothing blocks the air vents usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devi...

Page 13: ...ical stand Depending on your computer a vertical stand can be used to place your computer in the vertical position If your computer comes with a vertical stand do the following to install the stand 1 Position your computer in the vertical position with the air vents facing downward 2 Align the tab on the vertical stand with the notch on the computer as shown 3 Pivot the vertical stand towards the ...

Page 14: ...s and connector panel have color coded connectors match the color of the cable end with the color of the connector For example match a blue cable end with a blue connector or a red cable end with a red connector 1 Some models are equipped with a voltage selection switch located near the power cord connection point on the computer If your computer has a voltage selection switch ensure that you set ...

Page 15: ...a fingerprint reader After you setup and turn on your computer refer to the Access Help online help system for information about your fingerprint reader See Access Help on page 40 for instructions on how to open the online help system 3 Connect the mouse cable to the appropriate keyboard connector either the standard mouse connector 1 or the USB connector 2 Chapter 3 Setting up your computer 7 ...

Page 16: ...1 This illustration shows the two connections on the back of the computer that are needed to set up your modem 2 In the United States and other countries or regions that use the RJ 11 telephone outlet attach one end of the telephone cable to the telephone and the other end to the telephone connector on the back of the computer Attach one end of the modem cable to the modem connector on the back of...

Page 17: ...onnector to attach headphones to your computer when you want to listen to music or other sounds without disturbing anyone This connector might be located on the front of the computer 7 If you have powered speakers with an ac adapter a Connect the cable that runs between the speakers if necessary On some speakers this cable is permanently attached b Connect the ac adapter cable to the speaker c Con...

Page 18: ...connector to attach the computer to an Ethernet type local area network or to a cable modem Important To operate the computer within FCC limits when it is connected to an Ethernet network use a Category 5 Ethernet cable 6 MIDI joystick Use this connector to attach a joystick gamepad or a musical instrument digital interface MIDI device such as a MIDI keyboard 7 IEEE 1394 This connector is sometime...

Page 19: ...results might occur When the installation is complete refer to the Access Help online help system to learn more about your computer See Access Help on page 40 for instructions on how to open the online help system Note Some models might have a multilingual version of Microsoft Windows operating system preinstalled If your computer has the multilingual version you will be prompted to choose a langu...

Page 20: ...vers Updating your antivirus software Your computer comes with antivirus software you can use to detect and eliminate viruses Lenovo provides a full version of antivirus software on your hard disk with a free 90 day subscription After 90 days you must get a new virus definition For more information about updating your antivirus software refer to the Access Help online help system See Access Help o...

Page 21: ...line out headphone connectors on the rear panel v Mono internal speaker some models Connectivity v 10 100 1000 Mbps integrated Ethernet controller some models v Peripheral Component Interconnect PCI V 90 Data Fax modem some models System management features v Preboot Execution Environment PXE and Dynamic Host Configuration Protocol DHCP v Wake on LAN v Wake on Ring in the Setup Utility program thi...

Page 22: ...res v User and administrator passwords for BIOS access v Support for the addition of an integrated cable lock Kensington lock v Keyboard with fingerprint reader some models see the ThinkVantage Productivity Center program for more information v Cover presence switch v Startup sequence control v Startup without diskette drive keyboard or mouse v Unattended start mode v Diskette and hard disk I O co...

Page 23: ... do not have a switch and support only a low or high input voltage range For additional information refer to your Safety and Warranty Guide Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency 50 60 Hz Voltage switch setting 115 V ac some models High range Minimum 200 V ac Maximum 240 V ac Input frequency 50 60 Hz Voltage switch setting 230 V ac some models Input kilovolt ampe...

Page 24: ...0 Non operating 10 to 90 Transit 10 to 90 Maximum altitude 7000 ft 2133 6 m Electrical input Some models have a switchable power supply that supports both low and high input voltage ranges Some models do not have a switch and support only a low or high input voltage range For additional information refer to your Safety and Warranty Guide Input voltage Low range Minimum 100 V ac Maximum 127 V ac In...

Page 25: ...ding vital security information like passwords encryption keys and electronic credentials while guarding against unauthorized user access to data ThinkVantage System Update ThinkVantage System Update is a software program that helps you keep the software on your system current by downloading and installing software packages applications device drivers BIOS flashes and other updates Some examples o...

Page 26: ...PC Doctor for Windows works through the Windows operating system to diagnose hardware problems and report operating system controlled settings that can cause hardware failures Adobe Acrobat Reader See Online Books folder on page 39 for more information about accessing the online books and the Lenovo Web site 18 User Guide ...

Page 27: ...start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics To view or change settings see Starting the Setup Utility program When working with the Setup Utility program menu you must use the keyboard The keys used to perfor...

Page 28: ...hange any configuration settings you must use your administrator password Setting changing and deleting a password To set change or delete a password do the following Note A password can be any combination of up to twelve characters A Z a z and 0 9 For more information see Password considerations on page 19 1 Start the Setup Utility program see Chapter 5 Using the Setup Utility on page 19 2 From t...

Page 29: ...enu does not display using this method repeatedly press and release the F12 key rather than leaving it pressed when turning on the computer 3 Select the desired startup device from the Startup Device Menu and press Enter to begin Note Selecting a startup device from the Startup Device menu does not permanently change the startup sequence Selecting or changing the startup device sequence To view or...

Page 30: ... or changing settings press Esc to return to the Setup Utility program menu you might have to press Esc several times If you want to save the new settings select Save Settings or Save and exit the Setup Utility Otherwise your changes will not be saved 22 User Guide ...

Page 31: ... for using the POST BIOS updates are available in a txt file that is included with the update files For most models you can download either an update program to create a system program update flash diskette or an update program that can be run from the operating system Note You can download a self starting bootable CD image known as an iso image of the diagnostics program from http www lenovo com ...

Page 32: ...achine type as follows a In the Enter a product number field type in your machine type and click Go b Click Continue c Click Downloads and drivers d Under the BIOS category click the Flash BIOS update e Click the txt file that contains the installation instructions for the flash BIOS update flash from the operating system version 3 Print these instructions This is very important since they are not...

Page 33: ...he computer v The monitor power cord is plugged into the monitor and into a working electrical outlet v The monitor is turned on and the brightness and contrast controls are set correctly v The voltage is set to the correct setting for your country v The monitor signal cable is securely connected to the monitor and to the monitor connector on the computer Note If your computer has two monitor conn...

Page 34: ...efer to the safety and warranty information that is provided with your computer for a list of service and support telephone numbers The computer beeps multiple times before the operating system starts Verify that no keys are stuck down If you cannot correct the problem have the computer serviced Refer to the safety and warranty information that is provided with your computer for a list of service ...

Page 35: ...Windows operating system or if PC Doctor for Windows has not been successful in isolating a possible problem You can run PC Doctor for DOS from a diagnostic CD image or diagnostic diskettes that you create You can also run PC Doctor for DOS from the Rescue and Recovery workspace Note Be sure to create a diagnostic CD image or diagnostic diskettes in case you are unable to run PC Doctor for DOS fro...

Page 36: ... set as a bootable device See Selecting a startup device on page 21 for instructions on how to select or change the startup device 5 When the diagnostics program opens follow the instructions on the screen Note If you are running diagnostics from a diskette when prompted remove the first diskette and insert the second diskette 6 When the program finishes remove the CD or diskette from the drive 7 ...

Page 37: ... screen Note Rescue media includes PC Doctor for Windows PE For more information about rescue media see Creating and using rescue media on page 34 Cleaning the mouse This section provides instructions on how to clean an optical or non optical mouse Optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move...

Page 38: ...th a clean cloth 6 Blow air carefully into the ball cage 4 to dislodge dust and lint 7 Look for a build up of dirt on the plastic rollers 3 inside the ball cage This build up usually appears as a stripe running across the middle of the rollers 8 If the rollers are dirty clean them by using a cotton swab soaked in isopropyl rubbing alcohol Turn the rollers with your finger and continue swabbing the...

Page 39: ... restore the contents of the hard disk to the same state as when the computer was originally shipped from the factory Product Recovery discs are useful if you transfer the computer to another area sell the computer recycle the computer or as a last resort put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create a ...

Page 40: ...e information see Setting a rescue device in the startup sequence on page 37 4 In the Rescue and Recovery menu click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Recovery disc when prompted Note After restoring your hard disk to the original factory content you might have to reinstall some software or drivers See Using the Rescue and Recovery workspace...

Page 41: ...e Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk that operates independently from the Windows operating system This enables you to perform recovery operations even if the Windows operating system cannot be started You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your ha...

Page 42: ...e files from your hard disk or from a backup click Rescue files then follow the instructions on the screen v To restore your hard disk from a Rescue and Recovery backup or to restore your hard drive to the factory contents click Restore your system then follow the instructions on the screen v For information about other features of the Rescue and Recovery workspace click Help Notes 1 After restori...

Page 43: ...om that drive When the rescue media starts the Rescue and Recovery workspace opens Help for each feature is available from the Rescue and Recovery workspace If your rescue media fails to start you might not have your rescue device CD drive DVD drive or USB device set correctly in your BIOS startup sequence For more information see Setting a rescue device in the startup sequence on page 37 Creating...

Page 44: ... devices The latest device drivers for factory installed devices also are available on the World Wide Web at http www lenovo com think support To reinstall a device driver for a factory installed device do the following 1 Start your computer and operating system 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk 3 Open the C SWTOOLS folder 4 Open the DRIVERS...

Page 45: ...ing the Setup Utility on page 19 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment you can v Use your rescue media CD DVD or USB hard disk to start the Rescue and Recovery workspace See Creating and using rescue media on page 34 for details v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file ...

Page 46: ...38 User Guide ...

Page 47: ...ter The publications also are available on the Lenovo Web site at http www lenovo com Notes 1 These publications are in Portable Document Format PDF format which requires Adobe Acrobat Reader to be installed If Adobe Acrobat Reader has not yet been installed on your computer a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installa...

Page 48: ...understand all safety information before using this product www lenovo com The Lenovo Web site www lenovo com provides information and services to help you buy upgrade and maintain your computer You can access up to date information for your computer on the Lenovo Web site From the www lenovo com Web site you can also v Shop for Desktop and notebook computers Monitors Projectors Upgrades and acces...

Page 49: ...ranty trained service personnel are available to provide the applicable level of service v Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs available that apply to your hardware These items are not covered by the warranty v Replacement or use of parts not manufactured for or by Le...

Page 50: ... particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions r...

Page 51: ...one it is just like specifying a parameter of 0 Example ATH ENTER Basic AT commands In the following listings all default settings are printed in bold text Command Function A Manually answer incoming call A Repeat last command executed Do not precede A with AT or follow with ENTER D_ 0 9 A D and L last number redial P pulse dialing Note Pulse dialing is not supported for Australia New Zealand Norw...

Page 52: ...turn to Data Mode O1 Return to Data Mode and initiate an equalizer retrain P Set Pulse dial as default Q_ Q0 Modem sends responses Sr Read and display value in register r Sr n Set register r to value n n 0 255 T Set Tone Dial as default V_ V0 Numeric responses V1 Word responses W_ W0 Report DTE speed only W1 Report line speed error correction protocol and DTE speed W2 Report DCE speed only X_ X0 H...

Page 53: ...low control M_ M0 Asynchronous operation P_ P0 US setting for off hook to on hook ratio P1 UK and Hong Kong off hook to on hook ratio P2 Same as P0 setting but at 20 pulses per minute P3 Same as P1 setting but at 20 pulses per minute R_ R0 Reserved R1 CTS operates per flow control requirements S_ S0 Force DSR Signal High ON S1 DSR off in command mode on in on line mode T_ T0 Ends test in progress ...

Page 54: ... Parameter b specifies automode operations where 0 automode disabled 1 automode enabled with V 8 V 32 Annex A Parameter c specifies the minimum connection data rate 300 56000 Parameter d specifies the maximum connection rate 300 56000 Parameter e specifies the codec type 0 Law and 1 A Law Parameter f specifies robbed bit signaling detection 0 detection disabled 1 detection enabled MNP V 42 V 42bis...

Page 55: ... Set the polled station identification FCIG Report the polled station identification FCR Capability to receive FCR Capability to receive FCSI Report the called station ID FDCC DCE capabilities parameters FDCS Report current session FDCS Current session results FDIS Report remote capabilities FDIS Current sessions parameters FDR Begin or continue phase C receive data FDT Data transmission FDTC Repo...

Page 56: ...ufacturer REV Identify Revision Level TL Audio output transmit level VBQ Query Buffer Size VBS Bits per sample ADPCM or PCM VBT Beep Tone Timer VCI Identify Compression Method VLS Voice line select VRA Ringback goes away timer VRN Ringback never came timer VRX Voice Receive Mode VSDB Silence deletion tuner VSK Buffer skid setting VSP Silence detection period VSR Sampling rate selection VSS Silence...

Page 57: ...s not have Taxsignal switched OFF modem function may be impaired The impairment may be resolved by a filter with the following specifications Telekom PTT SCR BE Taximpulssperrfilter 12kHz PTT Art 444 112 7 Bakom 93 0291 Z N Appendix A Manual modem commands 49 ...

Page 58: ...50 User Guide ...

Page 59: ...ion could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in im...

Page 60: ...erty rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Trademarks The following terms are trademarks of Lenovo in the United States...

Page 61: ...g 36 diagnostic CD image 11 28 creating 27 diskettes 11 27 28 creating 27 PC Doctor for DOS 26 27 PC Doctor for Windows 26 27 PC Doctor for Windows PE 26 29 diagnostic continued programs 26 Rescue and Recovery workspace 28 29 running diskettes 28 running CD image 28 diagnostics 25 diagnostics programs using 41 disc creating product recovery 31 diskette creating and using a recovery repair 35 docum...

Page 62: ...ystem 23 purchasing additional services 42 R recovering device drivers 36 software 31 recovery operations backup and 32 problems solving 37 repair diskette creating and using 35 workspace rescue and 33 Rescue and Recovery 31 rescue and recovery workspace 33 rescue device starting 37 rescue media creating and using 34 resources information 39 S safety 1 safety information 40 security features 14 pr...

Page 63: ...ams 41 documentation 41 other services 42 passwords 19 recovery repair diskette creating and using 35 rescue media creating and 34 Setup Utility 19 utility program starting 19 V video subsystem 13 viewing and changing settings 19 voice commands 48 W warranty information 40 web site Lenovo 40 workspace arranging 3 workspace backup and recovery 33 Index 55 ...

Page 64: ...56 User Guide ...

Page 65: ......

Page 66: ...Part Number 43C4865 Printed in USA 1P P N 43C4865 ...

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