The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Parts delivered or technician installed parts from next business day to 4 or 2 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Committed Repair Service
Committed Repair Services enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and are
available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
24x7x6 committed repair: Service performed 24 hours per day, 7 days per week, within 6 hours
YourDrive YourData
Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures your data is always
under your control, regardless of the number of drives that are installed in your Lenovo server. In the
unlikely event of a drive failure, you retain possession of your drive while Lenovo replaces the failed drive
part. Your data stays safely on your premises, in your hands. The YourDrive YourData service can be
purchased in convenient bundles with Lenovo warranty upgrades and extensions.
Microcode Support
Keeping microcode current helps prevent hardware failures and security exposure. There are two levels
of service: analysis of the installed base and analysis and update where required. Offerings vary by
country and can be bundled with other warranty upgrades and extensions.
Enterprise Software Support
Lenovo Enterprise Server Software Support can help you troubleshoot your entire server software stack.
Choose support for server operating systems from Microsoft, Red Hat, SUSE, and VMware; Microsoft
server applications; or both operating systems and applications. Support staff can help answer
troubleshooting and diagnostic questions, address product compatibility and interoperability issues,
isolate causes of problems, report defects to software vendors, and more.
In addition, you can access hardware “how to” support for System x servers. Staff can help resolve
hardware problems not covered under warranty, refer you to the right documentation and publications,
provide corrective service information for known defects, and transfer you to a hardware support call
center if needed.
Hardware Installation Services
Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking
hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack
and inspect the systems on your site, install options, mount in a rack cabinet, connect to power and
network, check and update firmware to the latest levels, verify operation, and dispose of the packaging,
allowing your team to focus on other priorities. Your new systems will be configured and ready for your
software installation.
Regulatory compliance
The server conforms to the following regulations:
FCC - Verified to comply with Part 15 of the FCC Rules, Class A
Canada ICES-003, issue 5, Class A
UL/IEC 60950-1
CSA C22.2 No. 60950-1
NOM-019
Argentina IEC60950-1
Japan VCCI, Class A
Australia/New Zealand AS/NZS CISPR 22, Class A; AS/NZS 60950.1
Lenovo System x3650 M5 (E5-2600 v4)
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