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Lenovo 5041A2U, User Manual

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Chapter 7. Getting information, help,
and service . . . . . . . . . . . . . .

59

Information resources . . . . . . . . . . . .

59

Online Books folder . . . . . . . . . . .

59

Lenovo ThinkVantage Tools . . . . . . . .

59

Lenovo Welcome . . . . . . . . . . . .

60

Access Help . . . . . . . . . . . . . .

60

Safety and warranty . . . . . . . . . . .

60

Lenovo Web site (http://www.lenovo.com) . .

60

Help and service . . . . . . . . . . . . . .

60

Using the documentation and diagnostic
programs . . . . . . . . . . . . . . .

61

Calling for service. . . . . . . . . . . .

61

Using other services

. . . . . . . . . .

62

Purchasing additional services

. . . . . .

62

Appendix A. Notices . . . . . . . . .

63

Television output notice . . . . . . . . . . .

64

European conformance CE mark . . . . . . .

64

Trademarks . . . . . . . . . . . . . . . .

64

Index. . . . . . . . . . . . . . . . . .

65

vi

ThinkCentre User Guide

Summary of Contents for 5041A2U

Page 1: ...ThinkCentre User Guide Machine Types 4162 5041 5044 5051 5053 5055 5057 5059 5061 5063 and 5065 ...

Page 2: ......

Page 3: ...ThinkCentre User Guide Machine Types 4162 5041 5044 5051 5053 5055 5057 5059 5061 5063 and 5065 ...

Page 4: ...services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosur...

Page 5: ...ion 39 Erasing a lost or forgotten password clearing CMOS 39 Chapter 3 Recovery information 41 Creating and using recovery media 41 Creating recovery media 41 Using recovery media 42 Performing backup and recovery operations 42 Performing a backup operation 42 Performing a recovery operation 43 Using the Rescue and Recovery workspace 43 Creating and using a rescue medium 44 Creating a rescue mediu...

Page 6: ... Help 60 Safety and warranty 60 Lenovo Web site http www lenovo com 60 Help and service 60 Using the documentation and diagnostic programs 61 Calling for service 61 Using other services 62 Purchasing additional services 62 Appendix A Notices 63 Television output notice 64 European conformance CE mark 64 Trademarks 64 Index 65 vi ThinkCentre User Guide ...

Page 7: ...t you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the ThinkCentre Safety and Warranty Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support Copyright Lenovo 2010 vii...

Page 8: ...viii ThinkCentre User Guide ...

Page 9: ...llowing information covers a variety of models For information about your specific model use the Setup Utility program See Chapter 4 Using the Setup Utility program on page 47 Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type AMD Athlon II microprocessor AMD Phenom II microprocessor AMD Sempron microprocessor Memory module s Your ...

Page 10: ...r PS 2 keyboard connector PS 2 mouse connector Six Universal Serial Bus USB 2 0 connectors two on the front panel and four on the rear panel there might also be two optional USB connectors on the rear panel Two audio connectors on the front panel headphone connector and microphone connector Three audio connectors on the rear panel audio line in connector audio line out connector and microphone con...

Page 11: ...reinstalled software programs Your computer is preinstalled with some software programs to help you work more easily and securely For more information see Software overview on page 4 Preinstalled operating system Your computer is preinstalled with the Microsoft Windows 7 operating system Operating system s certified or tested for compatibility1 varies by model type Linux Specifications This sectio...

Page 12: ... range 50 to 60 Hz Voltage selection switch setting 115 V ac High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Voltage selection switch setting 230 V ac Software overview The computer comes with a preinstalled operating system and several software programs provided by Lenovo Software provided with your Windows operating system This section provides information about th...

Page 13: ...rd Manager The Password Manager program automatically captures and fills in authentication information for Windows applications and Web sites Note If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the Password Manager program manually before enabling its features To install the Password Manager program do the following 1 Click Start...

Page 14: ...des a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more information about how to use your antivirus software refer to the help system of your antivirus software Locations This section provides information to help you locate your computer connectors components par...

Page 15: ...f your computer are color coded to help you determine where to connect the cables on your computer Figure 2 Rear connector and part locations 1 Power cord connector 9 Audio line in connector 2 Voltage selection switch available on some models 10 PCI Express x16 graphics card slot 3 PS 2 keyboard connector 11 PCI Express x1 card slots 2 4 DVI monitor connector 12 PCI card slot 5 VGA monitor connect...

Page 16: ...rophone to your computer when you want to record sound or if you use speech recognition software PS 2 keyboard connector Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial ...

Page 17: ...em board 2 Memory modules 2 6 Rear fan assembly 3 Front bezel 7 Power supply assembly 4 Optical drive Locating parts on the system board Figure 4 System board part locations on page 10 shows the locations of the parts on the system board Chapter 1 Product overview 9 ...

Page 18: ...r connector Locating internal drives Internal drives are devices that your computer uses to read and store data You can add drives to your computer to increase storage capacity and enable your computer to read other types of media Internal drives are installed in bays In this manual the bays are referred to as bay 1 bay 2 and so on When installing or replacing an internal drive it is important to ...

Page 19: ...ical drive bay with an optical drive installed 2 Bay 2 Slim card reader drive bay 3 Bay 3 Primary SATA hard disk drive bay with a 3 5 inch SATA hard disk drive installed 4 Bay 4 Secondary SATA hard disk drive bay Chapter 1 Product overview 11 ...

Page 20: ...12 ThinkCentre User Guide ...

Page 21: ...uter for at least two seconds This reduces static electricity from the package and your body Remove the new part from the static protective package and directly install it in the computer without placing it on any other surface If it is hard for you to do this in your specific situation place the static protective package of the new part on a smooth level surface and then place the new part on the...

Page 22: ...he computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove the computer cover do the following 1 Remove all media from the drives Then turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cord Input Output cables and all other cables that a...

Page 23: ...all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 14 3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 7 Removing th...

Page 24: ...tructions on how to install or replace a PCI card Your computer has one standard PCI card slot two PCI Express x1 card slots and one PCI Express x16 graphics card slot See Locating parts on the system board on page 9 To install or replace a PCI card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical...

Page 25: ...0 Removing the PCI card on page 18 Note If the PCI card is secured in place by a retaining latch 1 press the retaining latch to release the PCI card from the latch Then grasp the PCI card by the edges and carefully pull it out of the slot If necessary alternate moving each side of the PCI card a small and equal amount until it is completely removed from the PCI card slot Chapter 2 Installing or re...

Page 26: ...rts on the system board on page 9 to identify the types of PCI card slots 5 Remove the new PCI card from its static protective package 6 Install the new PCI card into the appropriate PCI card slot on the system board Then pivot the PCI card latch to the closed position to secure the PCI cards Figure 11 Installing the PCI card 18 ThinkCentre User Guide ...

Page 27: ... 2 GB or 4 GB DDR3 SDRAM DIMMs in any combination up to a maximum of 16 GB of system memory To install or replace a memory module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the compu...

Page 28: ... work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 37 Replacing the battery Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of...

Page 29: ...Locating parts on the system board on page 9 4 Remove any parts and disconnect any cables that might prevent your access to the battery 5 Remove the old battery Figure 15 Removing the old battery 6 Install the new battery Figure 16 Installing the new battery 7 Reinstall any parts and reconnect any cables that have been removed or disconnected 8 Reinstall the computer cover and reconnect all extern...

Page 30: ...ent inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect al...

Page 31: ...e power supply assemblies have a voltage selection switch If your power supply assembly has a voltage selection switch make sure that you set the voltage selection switch to match the voltage available at your electrical outlet If necessary use a ballpoint pen to slide the voltage selection switch to the correct position If the voltage supply range in your local country or region is 100 127 V ac s...

Page 32: ...s section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink and fan assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then...

Page 33: ...b When handling the heat sink and fan assembly do not touch the thermal grease on the bottom of it 9 Position the new heat sink and fan assembly on the microprocessor socket and then position the clamp on the plastic retention bracket Pivot the handle 1 to clamp the heat sink and fan assembly to the plastic retention bracket Figure 20 Replacing the heat sink and fan assembly Chapter 2 Installing o...

Page 34: ...on provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords f...

Page 35: ...te the orientation of the microprocessor in the socket You can look for the small triangle 1 on one corner of the microprocessor This is important when installing the new microprocessor on the system board c Touch only the edges of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept a...

Page 36: ...ting the parts replacement on page 37 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on ho...

Page 37: ...drive bay from the front and align the screw holes in the new optical drive with the corresponding holes in the drive bay Then install the three screws to secure the new optical drive in place Figure 24 Installing the optical drive Chapter 2 Installing or replacing hardware 29 ...

Page 38: ...d Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the hard disk drive To replace the hard disk drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cov...

Page 39: ...e hard disk drive bay and align the screw holes in the new hard disk drive with the corresponding holes in the drive bay Then install the four screws to secure the new hard disk drive in place Figure 27 Installing the hard disk drive Chapter 2 Installing or replacing hardware 31 ...

Page 40: ...th your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlet...

Page 41: ...te the replacement go to Completing the parts replacement on page 37 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the ThinkCentre Safety and Warranty Guide that came with your computer To obtain a copy of the ThinkCentre Safety and Warranty Guide go to http www lenovo com support This ...

Page 42: ... by breaking them or cutting them with scissors Note The new rear fan assembly will have four new rubber mounts attached Figure 30 Removing the rear fan assembly 6 Remove the rear fan assembly out of the chassis 7 Install the new rear fan assembly by aligning the rubber mounts of the rear fan assembly with the holes on the chassis and push the rubber mounts through the holes 8 Pull on the tips of ...

Page 43: ...arranty Guide go to http www lenovo com support This section provides instructions on how to replace the keyboard To replace the keyboard do the following 1 Remove all media from the drives Then turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the old keyboard cable from the computer 4 Connect a new keyboard to the appropriate connect...

Page 44: ...ort This section provides instructions on how to replace the mouse To replace the mouse do the following 1 Remove all media from the drives Then turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the old mouse cable from the computer 4 Connect a new mouse to the appropriate connector on the computer Your mouse might be connected to a PS...

Page 45: ... of the various components in your computer 2 If you have removed the front bezel reinstall it See Removing and reinstalling the front bezel on page 15 3 Properly route the cables and keep them clear of the hinges and sides of the computer chassis to avoid interference with closing the computer cover 4 Position the computer cover on the chassis so that the rail guides on the bottom of the computer...

Page 46: ...evice driver files Basic security features There are several security options available to help you prevent hardware theft and unauthorized access to your computer In addition to physical locks you can also prevent unauthorized use of your computer by a software lock that locks the keyboard until a correct password is typed in Integrated cable lock An integrated cable lock sometimes referred to as...

Page 47: ...d devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 14 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 9 4 Remove any parts and disconnect any cables that might prevent your access ...

Page 48: ...that have been removed or disconnected 12 Reinstall the computer cover and reconnect all cables See Completing the parts replacement on page 37 13 Turn on the computer Your password has been erased and you can use the Setup Utility program to set a new password See Chapter 4 Using the Setup Utility program on page 47 for more information 40 ThinkCentre User Guide ...

Page 49: ...n the event of a software or hardware related problem Some methods vary depending on the type of your operating system 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard di...

Page 50: ...ight have to reinstall device drivers for some devices See Installing or reinstalling device drivers on page 45 2 Some computers come with Microsoft Office or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works applications you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with ...

Page 51: ...ce enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB ...

Page 52: ...oft Office or Microsoft Works Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be...

Page 53: ...lling or reinstalling device drivers Before installing or reinstalling device drivers make sure that you have a preinstalled operating system and the documentation and software media for the device Device drivers for factory installed devices are located on the computer hard disk drive usually drive C in the SWTOOLS DRIVERS subdirectory The latest device drivers for factory installed devices are a...

Page 54: ...dium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting a startup device on page 49 for detailed i...

Page 55: ...r see a logo screen release the F1 key The Setup Utility program opens Note If a password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 47 Viewing or changing settings The Setup Utility program menu lists various items about the system configuration settings To view or change the settings start...

Page 56: ...of several computers you might want to set an administrator password For more information about how to set a password see Setting changing or deleting a password on page 48 After you have set an administrator password a password prompt is displayed each time you try to access the Setup Utility program You cannot access the Setup Utility program until a valid password is typed in If you have set bo...

Page 57: ...turn to the default settings press F9 or select Exit Load Optimal Defaults Selecting a startup device If your computer does not start up from a device such as a hard disk drive or the disc in an optical drive as expected do one of the following to select the desired startup device Selecting a temporary startup device This section provides instructions on how to select a temporary startup device Yo...

Page 58: ...ave the new settings select Exit Discard Changes and Exit b If you want to return to the default settings press F9 or select Exit Load Optimal Defaults Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Then you can do one of the following If you want to save the new se...

Page 59: ...ystem program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http www lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most models yo...

Page 60: ...ted while the POST and BIOS is being updated your computer might not restart correctly If this happens perform the following procedure to recover from the POST and BIOS update failure This procedure is commonly called Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all c...

Page 61: ...mputer cover and reconnect power cords and all other external cables See Completing the parts replacement on page 37 14 Turn on the computer and remove the disc from the optical drive Chapter 5 Updating system programs 53 ...

Page 62: ...54 ThinkCentre User Guide ...

Page 63: ...vo com support Symptom Action The computer does not start when you press the power switch Verify that The power cord is correctly connected to the rear of the computer and to a working electrical outlet The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that...

Page 64: ... log files created by the programs You will need the log files when you speak to a Lenovo technical support representative Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer improve computing security diagnose computer problems get familiar with the innovative technologies provided by Lenovo and get more information about your computer You can use ...

Page 65: ...e optical drive after completing the diagnostic test Cleaning the mouse This section provides instructions on how to clean an optical or non optical mouse Optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean the optical mouse ...

Page 66: ...l in warm soapy water Then dry it with a clean cloth 6 Carefully blow air into the ball cage 4 to dislodge dust and lint 7 Look for a buildup of dirt on the plastic rollers 3 inside the ball cage This buildup usually appears as a stripe running across the middle of the rollers 8 If the rollers are dirty clean them by using a cotton swab soaked in isopropyl rubbing alcohol Turn the rollers with you...

Page 67: ... publication is in PDF version To view the publication you need to have the Adobe Reader program preinstalled on your computer If the Adobe Reader program has not been installed on your computer a message will be displayed when you attempt to view the PDF file and you will be guided through the Adobe Reader installation 2 The publication is available in other languages on the Lenovo Support Web si...

Page 68: ...fety and Warranty Guide from the Lenovo Support Web site at http www lenovo com support Before using the information in this manual and the product it supports be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix A Notices on page 63 Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and services to help you buy upgrade and main...

Page 69: ...e management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available The following items are not covered by the warranty Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of the BIO...

Page 70: ...To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Produ...

Page 71: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 72: ... uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks Lenovo the Lenovo logo PS 2 Rescue and Recovery ThinkCentre and ThinkVantage are trademarks of Lenovo in the United States other countries or both Microsoft and Windows are trademarks of the Microsoft group of companies AMD AMD Athlon AMD Phenom...

Page 73: ...ces handling static sensitive 13 diagnostic programs troubleshooting 55 diagnostic programs using 61 documentation using 61 drivers device 38 drives internal 10 DVI monitor connector 8 E environment operating 4 Ethernet 2 Ethernet connector 8 exiting Setup Utility program 50 expansion 2 external options installing 13 F failure recovering from a POST and BIOS update 52 features 1 flashing the BIOS ...

Page 74: ...supply features 2 power supply assembly replacing 22 power on password 48 power on self test POST 51 programs updating system 51 protection password 39 PS 2 keyboard connector 8 PS 2 mouse connector 8 purchasing additional services 62 R rear connectors 7 rear fan assembly replacing 33 recovering from a POST and BIOS update failure 52 software 41 recovery Boot block Recovery 52 operations backup an...

Page 75: ...ces handling 13 system management 2 programs 51 system board connectors 10 locating parts 9 location 9 T television output notice 64 temporary startup device 49 the BIOS updating flashing 51 52 trademarks 64 troubleshooting basic 55 troubleshooting diagnostic programs 55 U updating flashing the BIOS 51 system programs 51 updating flashing the BIOS 52 USB connector 8 using a rescue medium creating ...

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Page 78: ...Part Number 0A22689 Printed in USA 1P P N 0A22689 0A22689 ...

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