Lenovo 350828U, Hardware Maintenance Manual

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Chapter 2. Important service information
This chapter presents following important service information that applies to all machine types supported by
this manual:
•
“Strategy for replacing FRUs” on page 19
– “Strategy for replacing a hard disk drive” on page 20
– “Important notice for replacing a system board” on page 20
– “How to use error codes” on page 20
• “Strategy for replacing FRUs for CTO, CMV, and GAV” on page 20
– “Product definition” on page 20
– “FRU identification for CTO, CMV, and GAV products” on page 21
Important:
• Advise customers to contact the Lenovo Customer Support Center if they need any assistance in
obtaining or installing any software fixes, drivers, and BIOS downloads. Telephone numbers for Lenovo
Support are available at:
http://www.lenovo.com/support/phone
• System disassembly and reassembly videos that show the FRU removal or replacement procedures for
the Lenovo
®
authorized service technicians are available at:
http://www.lenovoservicetraining.com/ion/
Strategy for replacing FRUs
Before replacing parts:
Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs
listed in this manual.
After a system board is replaced, ensure that the latest BIOS is loaded to the system board before
completing the service action.
To download software fixes, drivers, and BIOS, do as follows:
1. Go to http://www.lenovo.com/support.
2. Click Download Drivers & Software and then follow the instructions on the screen to reach the
Download Drivers and Software page.
3. Follow the instructions on the screen to download and install the necessary software.
Use the following strategies to prevent unnecessary expense for replacing and servicing FRUs:
• If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the
original FRU before you continue.
• Some computers have both a processor board and a system board. If you are instructed to replace either
the processor board or the system board, and replacing one of them does not correct the problem,
reinstall that board, and then replace the other one.
• If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error.
Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change.
Replace only the FRU that changed the symptoms.
Attention: The setup configuration on the computer you are servicing may have been customized. Running
Automatic Configuration may alter the settings. Note the current configuration settings (using the View
Configuration option); then, when service has been completed, verify that those settings remain in effect.
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