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Lenovo 3000 N500 User Manual Download Page 61

Chapter 4. Troubleshooting

53

„

Sound Problems

No sound can be heard from the speaker even when the volume is
turned up.

Make sure that:

ƒ

The Mute function is off.

ƒ

The headphone jack is not used.

ƒ

Speakers is selected as a playback device.

„

Battery Problems

The battery cannot be fully charged by the power-off method in the
standard charge time for your computer. 

For details, See “Checking Battery Status” in Chapter 2. 

Your computer shuts down before the battery status indicator shows
empty.

-or-

Your computer operates after the battery status indicator shows
empty.

Discharge and recharge the battery.

The operating time for a fully charged battery is short. 

For details, See “Handling the Battery” in Chapter 2. 

Lenovo 3000 N500 UG V1.0_en.book  Page 53  Monday, September 1, 2008  9:44 AM

Summary of Contents for 3000 N500

Page 1: ...Lenovo 3000 N500 UG V1 0 cover_en_1 4 Lenovo 3000 N500 User Guide User Guide Copyright Lenovo 2008 All rights reserved P N 43N8230 Printed in China New World New Thinking TM www lenovo com ...

Page 2: ... private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in C...

Page 3: ...ters of the following machine types if the ENERGY STAR mark is affixed have been designed and tested to conform to the ENERGY STAR 4 0 program requirements for computers 4233 By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial saving...

Page 4: ...n To awaken your computer from a Sleep or System Standby mode press any key on your keyboard For more information about these settings refer to your Windows Help and Support information system Table 1 ENERGY STAR power management features by operating system Windows Vista Power plan Balanced Turn off the display After 10 minutes Put the computer to sleep After 25 minutes Advanced power settings Tu...

Page 5: ...ng hard disk capacity Hard disk manufacturers use a radix of 1000 i e 1G 1 000MB 1MB 1 000KB 1KB 1 000 bytes However when identifying hard disk capacity operating systems use a radix of 1024 i e 1GB 1 024MB 1MB 1 024KB 1KB 1 024 bytes The standard adopted by your computer is that of the hard disk manufacturers Since the standards adopted by the hard disk manufacturer and operating system are diffe...

Page 6: ...program files The size of the reserved space for this partition varies according to the model operating system and software of the computer For the sake of safety this partition is not evident which is commonly referred to as a hidden partition In addition after the hard disk is partitioned or formatted the system will assign a certain amount of hard disk space for the system files For the above r...

Page 7: ...Device Drivers 31 Using the Battery and AC Adapter 32 Chapter 3 Using External Devices 37 Connecting a Universal Serial Bus USB Device 37 Connecting a PC Card Device 38 Connecting an External Display 40 Connecting a Headphone and Audio Device 41 Connecting an External Microphone 42 Connecting a Bluetooth Device Specific models only 43 Chapter 4 Troubleshooting 44 Frequently Asked Questions 44 Trou...

Page 8: ...5 Appendix B Customer Replaceable Units CRUs 113 Appendix C Specifications 116 Specifications 116 Appendix D Notices 118 Notices 118 Wireless related information 121 Electronic Emissions Notices 124 WEEE and Recycling Statements 130 EU WEEE Statements 131 Japan Recycling Statements 132 Notice for Users in the U S A 134 Notice on Deleting Data from Your Hard Disk 134 Trademarks 136 Index 137 Lenovo...

Page 9: ...Chapter 1 Getting to Know Your Computer Top View The illustrations in this manual may differ from the actual product b c d e f g e a Lenovo 3000 N500 UG V1 0_en book Page 1 Monday September 1 2008 9 44 AM ...

Page 10: ...reSM button 16 Power button Use the Power button to turn on the computer System status indicators The system status indicators show the current status of your computer Microphone built in The built in microphone can be used for video conferencing voice narration or simple audio recordings Touch sensor and volume buttons 15 Lenovo 3000 N500 UG V1 0_en book Page 2 Monday September 1 2008 9 44 AM ...

Page 11: ...Chapter 1 Getting to Know Your Computer 3 Left side View g f e d a b c Lenovo 3000 N500 UG V1 0_en book Page 3 Monday September 1 2008 9 44 AM ...

Page 12: ...ating of the computer may occur LAN port 20 VGA port 40 PCI Express card slot 38 Security keyhole Your computer comes with a security keyhole You can purchase a security cable and lock to fit this keyhole Note Before purchasing any security product verify that it is compatible with this type of security keyhole HDMI port Specific models only USB 2 0 port 37 Lenovo 3000 N500 UG V1 0_en book Page 4 ...

Page 13: ... 37 Optical drive 17 AC power adapter jack Connect the power adapter here to supply power to the computer and charge the internal battery Note To prevent damage to the computer and battery pack use the supplied AC adapter only b d a c Lenovo 3000 N500 UG V1 0_en book Page 5 Monday September 1 2008 9 44 AM ...

Page 14: ...less device switch Specific models only Use this switch to simultaneously turn on or turn off Wireless LAN and Bluetooth devices Microphone jack external 42 Headphone external 41 Multi media reader slot Specific models only 18 a a b c d e Lenovo 3000 N500 UG V1 0_en book Page 6 Monday September 1 2008 9 44 AM ...

Page 15: ...Chapter 1 Getting to Know Your Computer 7 Bottom View a c b e d f Lenovo 3000 N500 UG V1 0_en book Page 7 Monday September 1 2008 9 44 AM ...

Page 16: ...pring loaded battery latch keeps the battery pack secured in place When you insert a battery pack this latch automatically secures the battery in place To remove the battery hold this latch in the unlocked position WLAN card compartment The wireless network card Specific models only can be secured in this compartment for easy access Central processing Unit CPU Memory RAM compartment Central proces...

Page 17: ...accordingly during the Power On Self Test POST process There is no hardware or software including BIOS setup required after the memory is installed Note 1 Only purchase expansion modules from authorized retailers of this computer to ensure maximum compatibility and reliability 2 If you only insert one memory card in the compartment plug it into the slot near the mainboard Hard Disk Drive compartme...

Page 18: ...owing Click Start and select Sleep from the Start menu Press Fn F4 Warning Wait until the power indicator light starts blinking indicating that the computer is in sleep state before you move your computer Moving your computer while the hard disk is spinning can damage the hard disk causing loss of data To wake the computer do one of the following Press the Power button Press any key Shutting Down ...

Page 19: ...ard To move the cursor on the screen slide your fingertip over the pad in the direction in which you want the cursor to move The functions of the left and right click buttons correspond to those of the left and right mouse buttons on a conventional mouse a d c b Lenovo 3000 N500 UG V1 0_en book Page 11 Monday September 1 2008 9 44 AM ...

Page 20: ...rd Your computer has a numeric keypad and function keys incorporated in the standard keyboard Numeric Keypad The keyboard has keys that when enabled work as a 10 key numeric keypad To enable the numeric keypad press Fn Delete To disable it press Fn NmLk The illustrations in this manual may differ from the actual product Lenovo 3000 N500 UG V1 0_en book Page 12 Monday September 1 2008 9 44 AM ...

Page 21: ...mbinations Through the use of the function keys perform useful operations more efficiently To use this feature press and hold the Fn key then press one of the function keys a b Lenovo 3000 N500 UG V1 0_en book Page 13 Monday September 1 2008 9 44 AM ...

Page 22: ...y brightness Fn F11 Increase display brightness Fn F12 Put your computer in hibernation mode Fn Insert ScrLk Enable disable Scroll Lock Fn Delete NmLk Enable disable the Numeric keypad Fn PrtSc SysRq System request Fn up arrow Stop Media Player playback Fn down arrow Play pause Media Player playback Fn left arrow Skip to the previous track Fn right arrow Skip to the next track Fn PgUp Move the cur...

Page 23: ...ral special keys and buttons Touch sensor and volume buttons The illustrations in this manual may differ from the actual product Mute unmute the sound Volume down Volume up Enable disable the touch pad a b c d Lenovo 3000 N500 UG V1 0_en book Page 15 Monday September 1 2008 9 44 AM ...

Page 24: ... turn on the computer ensure that your computer is not connected with other peripherals such as USB storage device etc otherwise the system may not operate properly Note When your computer is running Windows Vista and if you have the Lenovo Care application installed you can start the application by pressing the Lenovo Care button Lenovo 3000 N500 UG V1 0_en book Page 16 Monday September 1 2008 9 ...

Page 25: ...7 Using the Optical Drive Playing CDs DVDs Disc Media You can play your CDs DVDs with various applications such as Windows Media Player Windows Media Center etc Lenovo 3000 N500 UG V1 0_en book Page 17 Monday September 1 2008 9 44 AM ...

Page 26: ...c models only used to insert a memory card such as a SD Card a Multi media card a Memory Stick or a Memory Stick Pro card Note Only use memory cards of the type listed above for more information about the usage read the instructions supplied with the memory card Lenovo 3000 N500 UG V1 0_en book Page 18 Monday September 1 2008 9 44 AM ...

Page 27: ...a reader slot Using the Integrated Camera Specific models only With the built in camera you can take photos or movies and use with various applications such as EasyCapture MSN or Yahoo Messenger and so on Note If you use Windows Vista you need to install a separate third party dedicated application because Windows Vista does not include a program for taking pictures or movies with the integrated c...

Page 28: ...al area network LAN wireless LAN for wireless connection and modem port for dial up connection Using LAN Port The LAN port accepts a standard RJ 45 connector and allows you to connect the computer to a high speed DSL cable modem connection and local area network LAN Lenovo 3000 N500 UG V1 0_en book Page 20 Monday September 1 2008 9 44 AM ...

Page 29: ...ter might occur Using wireless LAN Specific models only A isotropic antenna system is built into the display for optimal reception enabling wireless communication wherever you are To enable wireless communications do the following 1 Slide the Wireless device switch Specific models only to the right 2 Press Fn F5 set Wireless to Enable Lenovo 3000 N500 UG V1 0_en book Page 21 Monday September 1 200...

Page 30: ...rd telephone cable with one RJ 11 connector and allows dial up access to an Internet service provider ISP Important Do not connect the modem port to a digital circuit cable as the current in the digital circuit may damage the modem Lenovo 3000 N500 UG V1 0_en book Page 22 Monday September 1 2008 9 44 AM ...

Page 31: ...he keyhole of the computer Then secure the chain provided on lock to a stationary object Refer to the instructions shipped with the mechanical lock Refer to Left side View on page 3 for the location of the security keyhole Note You are responsible for evaluating selecting and implementing locking devices and security features Lenovo offers no comments judgement or warranty regarding the function q...

Page 32: ...be used for your computer the Supervisor password the User password and the Hard disk drive HDD password When the Supervisor password is set only the Supervisor password entitles you full control of the computer Supervisor password With a Supervisor password you have full control of the computer When you enter the BIOS Setup Utility with a Supervisor password you are entitled to set all of the opt...

Page 33: ...pens 2 Select Security using the cursor directional keys 3 Select Set Supervisor Password and press the Enter key The Set Supervisor Password window opens 4 Choose your Supervisor password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 5 Press the Enter key once to move to the Confirm New Password field Retype the password you just...

Page 34: ...e to move to the Enter New Password field type in a new supervisor password 3 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 4 Commit your password to memory and press the Enter key To remove password do the following 1 Select Set Supervisor Password and press the Enter key 2 Select Enter Current Password and type in the correct...

Page 35: ... password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 5 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 6 Commit your password to memory and press the Enter key 7 Press F10 to exit 8 Select Yes in the Setup Confirmation window Note You can set the User Password...

Page 36: ...he Enter New Password field then type in a new user password in 3 Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it 4 Commit your password to memory and press the Enter key To remove the password do the following 1 Select Set User Password and press the Enter key 2 Type the correct user password in Enter Current Password and finall...

Page 37: ...tial screen is displayed The BIOS Setup Utility screen opens 2 Select Security using the cursor directional keys 3 Select the Set HDD User Password and press the Enter key 4 Choose your HDD User Password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 5 Press the Enter key once to move to the Confirm New Password field Retype the pa...

Page 38: ...master password have been set and type the correct HDD password in the Enter Current Password field and press the Enter key to move to the Enter New Password field and type in a new HDD password and then retype it in the Confirm New Password field To remove the HDD password select Set HDD User Password or Set HDD Master Password if the HDD master password have been set and type the correct HDD pas...

Page 39: ...puter Lenovo provides all the drivers you need in your hard disk This assumes current operating system is Windows Vista Notes Most installations require a reboot to update the driver otherwise the system s stability and audio or video may be compromised or you even have to reinstall the operating system Lenovo 3000 N500 UG V1 0_en book Page 31 Monday September 1 2008 9 44 AM ...

Page 40: ...fines of an electrical outlet Mobility has revolutionized business by enabling you to take your work wherever you go With computer batteries you can work anywhere without the need to be tied to an electrical outlet Note The operating system may run slower when using the battery mode Attention Any use of the battery other than the original or Lenovo battery will result in burning or fire Dispose of...

Page 41: ...your computer can come either from the lithium ion Li ion battery pack provided with it or from AC power through the AC adapter While you use AC power the battery charges automatically The AC adapter that comes with your computer has two basic components 1 The transformer pack that converts AC power for use with the computer 2 The power cord that plugs into the AC outlet and the transformer pack A...

Page 42: ...lled You need to charge it in any of the following conditions When you purchase a new battery If the battery status indicator amber starts blinking If the battery has not been used for a long time Before you charge the battery make sure that its temperature is at least 10 degrees Celsius 50 degrees Fahrenheit Charging the Battery When you check the battery status and find that the battery is low y...

Page 43: ...he one specified by Lenovo or a disassembled or modified battery pack is not covered by the warranty Danger If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose th...

Page 44: ...tly stored The lithium battery contains lithium and can explode if it is not properly handled or disposed of Replace only with a battery of the same type To avoid possible injury or death Do not 1 throw or immerse into water 2 allow it to heat to more than 100 degrees C 212 degrees F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your comp...

Page 45: ... the computer is shut down to disconnect external devices Connecting a Universal Serial Bus USB Device Your computer comes with four Universal Serial Bus compatible with USB 2 0 or USB 1 1 devices such as a keyboard mouse camera hard disk drive printer and scanner USB allows devices to be connected and disconnected without rebooting the computer hot swapping and allows specific classes of hardware...

Page 46: ... USB device such as USB ODD use an external device power adapter to avoid possible system shut down Connecting a PC Card Device Your computer comes with PCI Express card slot used for connecting PC card devices Lenovo 3000 N500 UG V1 0_en book Page 38 Monday September 1 2008 9 44 AM ...

Page 47: ...en remove the cover 2 Slide the PCI Express card in until it clicks into place Removing a PCI Express card 1 Push the PCI Express card until you hear a click 2 Gently pull the PCI Express card out of the PCI Express card slot Lenovo 3000 N500 UG V1 0_en book Page 39 Monday September 1 2008 9 44 AM ...

Page 48: ...o your computer such as VGA monitor Connecting a VGA monitor You can connect a VGA monitor by using a VGA port To connect a VGA monitor plug the display cable to VGA port on your computer Press Fn F7 to switch to the external display Lenovo 3000 N500 UG V1 0_en book Page 40 Monday September 1 2008 9 44 AM ...

Page 49: ... Devices 41 Connecting a Headphone and Audio Device Your computer comes with one headphone jack used for connecting headphones speakers and audio devices Lenovo 3000 N500 UG V1 0_en book Page 41 Monday September 1 2008 9 44 AM ...

Page 50: ...ng External Devices Connecting an External Microphone Your computer comes with an external microphone jack for connecting an external microphone Lenovo 3000 N500 UG V1 0_en book Page 42 Monday September 1 2008 9 44 AM ...

Page 51: ...ansfer data wirelessly to Bluetooth devices such as computers PDAs and cell phones Enabling Bluetooth communications Slide the Wireless device switch to the right Note If you do not need to use the Bluetooth function turn it off to save battery power Lenovo 3000 N500 UG V1 0_en book Page 43 Monday September 1 2008 9 44 AM ...

Page 52: ...n on page 61 of this guide More tips can be found in Chapter 1 and 2 What are the main hardware features of my new computer More information can be found in Chapter 1 and 2 Where can I find the detailed specifications for my computer See http www lenovo com support I need to upgrade a device or I need to replace the hard disk drive memory or the keyboard See Appendix B Customer Replaceable Units C...

Page 53: ...the Customer Support Center nearest to you See Lenovo Warranty Service Telephone Numbers on page 105 Where can I find warranty information For the warranty applicable to your computer including the warranty period and type of warranty service see Appendix A Lenovo Limited Warranty on page 93 Lenovo 3000 N500 UG V1 0_en book Page 45 Monday September 1 2008 9 44 AM ...

Page 54: ...set enter the correct password and press Enter If the user password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing Fn F11 If the screen still remains blank make sure that The battery is installed correctly The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet The computer po...

Page 55: ...tents using Lenovo Care If you still see only the cursor on the screen have the computer serviced My screen goes blank while the computer is on Your screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from sleep or hibernation mode Touch the touch pad Press any key Press the Power button Lenovo 3000 N500 UG V1 0_en book Page 47 Monday ...

Page 56: ...uired and a fee will be charged for parts and service If you forget your supervisor password Lenovo authorized servicer cannot reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced Proof of purchase is required and a fee will be charged for parts and service Keyboard Problems A number appears when you enter a...

Page 57: ...is within the acceptable range See Specifications on page 116 If the battery is charged and the temperature is within range have the computer serviced The critical low battery error message appears and the computer immediately turns off The battery power is getting low Connect the AC adapter to the computer or replace the battery with a fully charged one The computer does not return from sleep mod...

Page 58: ...the computer unsaved data may be lost To reset the computer press and hold the Power button for 4 seconds or more If the computer is still not reset remove the AC adapter and the battery Computer Screen Problems The screen is blank Do the following If you are using the AC adapter or using the battery and the battery status indicator is on is blue press Fn F11 to make the screen brighter If the Pow...

Page 59: ...gs button 4 Click the Adapter tab 5 Make sure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click the Properties button If you are prompted for an administrator password or confirmation enter the password or provide confirmation Check the Device status box and make sure...

Page 60: ...y contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or game applications Do either of the following If you are using 32 bit color mode change the color dept...

Page 61: ... by the power off method in the standard charge time for your computer For details See Checking Battery Status in Chapter 2 Your computer shuts down before the battery status indicator shows empty or Your computer operates after the battery status indicator shows empty Discharge and recharge the battery The operating time for a fully charged battery is short For details See Handling the Battery in...

Page 62: ... drive does not work In the Boot menu in BIOS Setup Utility make sure that the hard disk drive is included in the Boot priority order correctly A Startup Problem The Microsoft Windows operating system does not start Use the Lenovo Care to help solve or identify your problem Other Problems Your computer does not respond To turn off your computer press and hold the Power button for 4 seconds or more...

Page 63: ... See the Boot menu of the BIOS Setup Utility Make sure that the startup sequence in the BIOS Setup Utility is set so that the computer starts from the device you want Also make sure that the device from which the computer starts is enabled In the Boot menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list Lenovo 3000 N500 UG V1 0_en book Page 55 Monday...

Page 64: ...em with your computer and whom to call for service should it be necessary Microsoft Service Packs are the latest software source for Windows product updates They are available by means of a Web download connection charges may apply or from a disc For more specific information and links go to the Microsoft Web site at http www microsoft com Lenovo offers Up and Running technical assistance with ins...

Page 65: ...ing the Customer Support Center If you have tried to correct the problem yourself and still need help during the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem Determination Trained personnel are available to assist you with determining if you have a hardware problem and decid...

Page 66: ...tallation and maintenance of application programs To determine if your Lenovo hardware product is under warranty and when the warranty expires go to http www lenovo com support and click Warranty and follow the instructions on the screen Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms Be sure to retain your proof of purchase to obtain warranty service If poss...

Page 67: ...port Center location can be found in Appendix A Lenovo Limited Warranty on page 93 Note Telephone numbers are subject to change without notice For the latest list of Customer Support Center telephone numbers and hours of operation visit the Support Web site at http www lenovo com support If the number for your country or region is not listed contact your Lenovo reseller or Lenovo marketing represe...

Page 68: ...y service Service methods and procedures vary by country and some services might not be available in all countries Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of ...

Page 69: ...follow the instructions included with your product observe all warnings on the product and in the operating instructions and review the information included in this document carefully By carefully following the information contained in this document and provided with your product you can help protect yourself from hazards and create a safer computer work environment Note This information includes ...

Page 70: ...urself Contact the Customer Support Center for further guidance For a list of Service and Support phone numbers see http www lenovo com support Frequently inspect your computer and its components for damage or wear or signs of danger If you have any question about the condition of a component do not use the product Contact the Customer Support Center or the product manufacturer for instructions on...

Page 71: ... or power adapter The computer product power cord or power adapter has been exposed to water The product has been dropped or damaged in any way The product does not operate normally when you follow the operating instructions Note If you notice these conditions with a product such as an extension cord that is not manufactured for or by Lenovo stop using that product until you can contact the produc...

Page 72: ... instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with an ac power cord always make sure that the power is turned off and that t...

Page 73: ...ended for use with this product only They should never be used with any other product The power cords shall be safety approved For Germany it shall be H03VV F 3G 0 75 mm2 or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This ca...

Page 74: ... a power adapter which can eventually result in overheating Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input or anywhere on the power adapter Do n...

Page 75: ...tlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable vol...

Page 76: ...s about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installing Carefully connect and disconnect the equipment from the electric...

Page 77: ...ctly replaced When replacing the lithium coin cell battery use only the same or an equivalent type that is recommended by the manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations The following s...

Page 78: ... Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the computer for any extended length of time When you use the keyboard avoid keeping your palms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended c...

Page 79: ...to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always follow these basic precautions with your computer Keep the cover closed whenever the computer is plugged in Regularly inspect the outside of the computer for dust accumulation Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for comp...

Page 80: ...his situation and to reduce the risk of damage to your computer do the following Always store CD DVD discs in their original packaging Always store CD DVD discs out of direct sunlight and away from direct heat sources Remove CD DVD discs from the computer when not in use Do not bend or flex CD DVD discs or force them into the computer or their packaging Check CD DVD discs for cracks before each us...

Page 81: ...grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product Whenever possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords battery pack and all the cables before you open the device covers unless instructed otherw...

Page 82: ...lets 5 Turn devices ON To disconnect 1 Turn everything OFF 2 First remove power cords from outlets 3 Remove signal cables from connectors 4 Remove all cables from devices The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to your computer The power cord may be reconnected to the wall outlet or receptacle only after all oth...

Page 83: ... DVD drives are also sold separately as options CD and DVD drives are laser products The drive s classification label shown below is on the surface of the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE APPAREIL A LASER DE CLASSE 1 KLASS 1 LASER APPARAT Example of the label Lenovo 3000 N500 UG V1 0_en book Page 75 Monday September 1 2008 9 44 AM ...

Page 84: ...torage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation user maintenance or servicing When a CD or DVD drive is installed note the following handling instructions Danger Use of controls adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Do not remove the drive covers Removin...

Page 85: ...andling or dropping the computer can cause the LCD to break If the LCD breaks and the internal liquid crystal material contacts the eyes mouth or clothing take the following actions immediately In case contact to the eyes or mouth rinse with large amount of running water for more than 15 minutes If any symptoms are present after washing get medical care In case contact to the skin or clothing wipe...

Page 86: ...ystem activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn When the AC adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the AC adapter to warm your body Extended contact with your body even throug...

Page 87: ... time to air containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a comp...

Page 88: ...r touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body Whenever possible remove the static sensitive part from the s...

Page 89: ...nect cords and cables Be sure your computer is in sleep or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the bottom Do not pick up or hold your computer by the display Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed su...

Page 90: ...g your hard disk follow the instructions shipped with your hardware and apply pressure only where needed on the device Data Safety Do not delete unknown files or change the name of files or directories that were not created by you otherwise your computer software might fail to work Be aware that accessing network resources can leave your computer vulnerable to computer viruses hackers spyware and ...

Page 91: ...e which kind of phone line you are using contact your telephone company Your computer might have both an Ethernet connector and a modem connector If so be sure to connect your communication cable to the correct one so your connector is not damaged Register your Lenovo products with Lenovo refer to the Web page http www lenovo com support This can help authorities return your computer to you if it ...

Page 92: ...to or from a Flash Media Card such as an SD card do not put your computer in sleep or hibernation mode before the data transfer is complete To do so might cause damage to your data Cleaning the Cover of Your Computer Occasionally clean your computer as follows 1 Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkalin...

Page 93: ...computer Cleaning Your Computer Keyboard 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 Allow to dry 4 To remove any crumbs and dust from beneath the keys you ...

Page 94: ...t does not contain impurities 4 Wring out as much of the liquid as you can 5 Wipe the display again do not let any liquid drip into the computer 6 Be sure to dry the display before closing it Accessibility and Comfort As your computer enables you to work in so many places it is important that you remain attentive to good posture good lighting and proper seating By keeping these considerations in m...

Page 95: ...ts of your computer Keeping in mind such basics as good lighting and proper seating for example can help you improve your performance and achieve greater comfort Note This example shows someone in a conventional setting Even if you work in a casual less conventional setting many of the tips in this section still apply Develop good habits and they will serve you well Lenovo 3000 N500 UG V1 0_en boo...

Page 96: ...Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly Press Fn F10 F11 to adjust display brightness Head Position Keep your head and neck in a comfortable and neutral vertical or upright position Chair Use a chair that gives you good back support and seat height adjustment Use chair adjustments to best suit your desired posture Arm and Hand Positi...

Page 97: ...er s visual display screen is designed to meet the highest standards and to provide you with clear crisp images and large bright displays that are easy to see yet easy on the eyes Of course any concentrated and sustained visual activity can be tiring If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Maintenance An important part of owning your co...

Page 98: ... of the hard disk drive 5 Click the OK button to close the properties window 2 Empty your recycle bin on a regular basis 3 Use Diskeeper Lite or the Microsoft Disk Defragmenter on your hard disk drive on a regular basis to improve data seek and read time To start the Disk Defragmenter click Start All Programs Accessories System Tools Disk Defragmenter To free up disk space uninstall unused applica...

Page 99: ... with current drivers and revisions Keep up to date on device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or known issues Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved them If you ever need to run a recovery...

Page 100: ...is helpful to have the error screen on or the message written down Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own specific driver If you add a new component the operating system needs to be instructed on how to operate that piece of hardware After you insta...

Page 101: ...warranty service that apply to your product are designated below under the section titled Warranty Information THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF ...

Page 102: ...ion What Your Service Provider Will Do to Correct Problems When you contact a Service Provider you must follow the problem determination and resolution procedures specified Your Service Provider will attempt to diagnose and resolve your problem over the telephone e mail or through remote assistance Your Service Provider may direct you to download and install designated software updates Some proble...

Page 103: ... becomes Lenovo s property and the replacement product or part becomes your property Only unaltered Lenovo products and parts are eligible for replacement The replacement product or part provided by Lenovo may not be new but it will be in good working order and at least functionally equivalent to the original product or part The replacement product or part shall be warranted for the balance of the...

Page 104: ... in compliance with all applicable laws Use of Personal Information If you obtain service under this warranty Lenovo will store use and process information about your warranty service and your contact information including name phone numbers address and e mail address Lenovo will use this information to perform service under this warranty and to improve our business relationship with you We may co...

Page 105: ...g those that Lenovo may provide or integrate into the Lenovo product at your request and any technical or other support such as assistance with how to questions and those regarding product set up and installation This warranty is voided by removal or alteration of identification labels on the product or its parts Limitation of Liability Lenovo is responsible for loss or damage to your product only...

Page 106: ...y including death and damage to real property or tangible personal property for which Lenovo is liable under law This limit also applies to Lenovo s suppliers resellers and your Service Provider It is the maximum amount for which Lenovo its suppliers resellers and your Service Provider are collectively responsible UNDER NO CIRCUMSTANCES SHALL LENOVO ITS SUPPLIERS RESELLERS OR SERVICE PROVIDERS BE ...

Page 107: ...rdance with the laws of India then in effect The arbitration award shall be final and binding on the parties without appeal Any award shall be in writing and set forth the findings of fact and the conclusions of law All arbitration proceedings including all documents presented in such proceedings shall be conducted in the English language and the English language version of this warranty prevails ...

Page 108: ...de los Estados Unidos Mexicanos En caso de conflicto se aplicarán los términos de este Suplemento Todos los programas de software precargados en el equipo sólo tendrán una garantía de treinta 30 días por defectos de instalación desde la fecha de compra Lenovo no es responsable de la información incluida en dichos programas de software y o cualquier programa de software adicional instalado por Uste...

Page 109: ...aciones necesarias o la información relacionada con el envío del producto y la dirección de envío Para obtener una lista de los Centros de servicio autorizados por favor visite http www lenovo com mx es servicios Manufactured by China IIPC Shenzhen China two plants ISH2 Building No 3 Guanglan Road and Shuncang Building No 6 Guanglan Road Futian Free Trade Zone Shenzhen P R China 518038 Marketed by...

Page 110: ...y service without charge for a parts and labor during the first year of the warranty period or a longer period as required by law and b parts only on an exchange basis in the second and third years of the warranty period Your Service Provider will charge you for any labor provided in performance of the repair or replacement in the second and third years of the warranty period Product or Machine Ty...

Page 111: ...e CRUs for you You may find a list of CRUs and their designation in the publication that ships with your product or at www lenovo com CRUs The requirement to return a defective CRU if any will be specified in the materials shipped with a replacement CRU When return is required 1 return instructions a prepaid return shipping label and a container will be included with the replacement CRU and 2 you ...

Page 112: ...4 Customer Carry In or Mail In Service Under Customer Carry In or Mail In Service your product will be repaired or exchanged at a designated service center with delivery or shipping arranged by you You are responsible to deliver or mail as your Service Provider specifies prepaid by you unless specified otherwise the product suitably packaged to a designated location After the product has been repa...

Page 113: ... Lenovo Failure to use the carton in which the replacement product was received may result in your responsibility for damage to the failed product during shipment You may be charged for the replacement product if Lenovo does not receive the failed product within thirty 30 days of your receipt of the replacement product Lenovo Warranty Service Telephone Numbers Warranty Service Telephone Numbers Th...

Page 114: ...e g ThinkCentre ThinkPad Lenovo 3000 Monitors 01 211 454 610 Warranty service and support 8AM 4PM Monday Friday Belgium Dutch 02 210 9820 30 day up and running support 9AM 5PM Monday Friday French 02 210 9800 30 day up and running support 9AM 5PM Monday Friday Dutch 02 225 3611 Warranty service and support 24 hours day 7 days week French 02 225 3611 Warranty service and support 24 hours day 7 days...

Page 115: ...up and running support 8 30AM 4 30PM Monday Friday 7010 5150 Warranty service and support 8 30AM 4 30PM Monday Friday Egypt 202 3536525 8 30AM 4 30PM Monday Friday Finland Finnish 09 459 6960 30 day up and running support 8AM 4PM Monday Friday 358 800 1 4260 Warranty service and support 24 hours day 7 days week Lenovo 3000 N500 UG V1 0_en book Page 107 Monday September 1 2008 9 44 AM ...

Page 116: ...ek Software 0810 631 020 Warranty service and support 24 hours day 7 days week Germany German 07032 15 49201 30 day up and running support 9AM 5 30PM Monday Friday Business Products e g ThinkCentre ThinkPad Lenovo 3000 Monitors 01805 25 35 58 0 14 Min 8AM 4PM Monday Friday Greece 30 210 680 1700 Hungary 36 1 382 5720 Lenovo 3000 N500 UG V1 0_en book Page 108 Monday September 1 2008 9 44 AM ...

Page 117: ...ivat Shmuel Service Center 8 30AM 5 00PM Sunday Thursday Italy Italian 02 7031 6101 30 day up and running support 9AM 5PM Monday Friday 39 800 820094 Warranty service and support 24 hours day 7 days week Latvia 371 7070360 Lithuania 370 5 278 66 00 Luxembourg French 352 298 977 5063 9AM 5PM Monday Friday Malta 35621445566 Middle East 44 0 1475 555 055 Lenovo 3000 N500 UG V1 0_en book Page 109 Mond...

Page 118: ...port 24 hours day 7 days week Poland 48 22 878 6999 Portugal Portuguese 351 21 892 7147 9AM 5PM Monday Friday Romania 4 021 224 4015 Russian Federation Russian 7 495 7558800 Slovakia 421 2 4954 5555 Slovenia Slovenian 386 1 200 50 60 9AM 4PM Monday Friday Spain Spanish 91 714 7983 9AM 5PM Monday Friday 0901 100 000 8 30AM 5PM Monday Friday Lenovo 3000 N500 UG V1 0_en book Page 110 Monday September...

Page 119: ... 0900 30 day up and running support 9AM 5 30PM Monday Friday French 058 333 0900 30 day up and running support 9AM 6PM Monday Friday Italian 058 333 0900 30 day up and running support 9AM 5PM Monday Friday German French Italian 0800 55 54 54 Warranty service and support 8AM 4PM Monday Friday Turkey Turkish 00800 4463 2041 9AM 6PM Monday Friday Lenovo 3000 N500 UG V1 0_en book Page 111 Monday Septe...

Page 120: ...nlisted countries on the Lenovo Web site located at http www lenovo com support United Kingdom English 01475 555 055 30 day up and running support 9AM 5 30PM Monday Friday 08705 500 900 Standard warranty support ThinkPad 9AM 6PM ThinkCentre 8AM 8PM Monday Friday Lenovo 3000 N500 UG V1 0_en book Page 112 Monday September 1 2008 9 44 AM ...

Page 121: ...talled by customers or during the warranty period by a Lenovo service technician Lenovo notebook computers contain both self service and optional service CRUs Self service CRUs these CRUs can be unplugged or are secured by no more than two screws Examples of this type of CRU are the AC adapter the power cord the battery and the hard drive In some products such components as memory wireless cards n...

Page 122: ... provides instructions for several critical CRUs If you are unable to access these instructions or if you have difficulty replacing a CRU you can use the following additional resource The Customer Support Center For the telephone number of the Support Center for your country or region see Lenovo Warranty Service Telephone Numbers on page 105 112 Lenovo 3000 N500 UG V1 0_en book Page 114 Monday Sep...

Page 123: ...tructions Setup Poster Online Hardware Main tenance Manual Online Video Self service CRUs AC adapter X Power cord for AC adapter X Battery X X Bottom access doors X X Hard disk drive X X Memory X X Optical drive X X Optional service CRUs PCI Express Mini Card for wireless LAN X X Lenovo 3000 N500 UG V1 0_en book Page 115 Monday September 1 2008 9 44 AM ...

Page 124: ...al disc in the drive 5 to 35 C 41 to 95 F Operating with an optical disc in the drive 10 to 35 C 50 to 95 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating with no optical disc in the drive 8 to 95 Operating with an optical disc in the drive 8 to 80 Lenovo 3000 N500 UG V1 0_en book Page 116 Monday September 1 2008 9 44 AM ...

Page 125: ...iscrete graphics card Note For models with discrete graphics card the supplied 90W AC adapter with the unit is recommended Otherwise it will cause AC adapter overheat or machine malfunction Battery pack Lithium ion Li Ion battery pack Nominal voltage 11 1 V dc Capacity 57 Wh or 53 Wh Lenovo 3000 N500 UG V1 0_en book Page 117 Monday September 1 2008 9 44 AM ...

Page 126: ...ther product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES T...

Page 127: ...ocument was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner s...

Page 128: ...trol Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protecti...

Page 129: ...nd approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 0 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card Generic Access Service Discov...

Page 130: ... Card operate within the guidelines found in radio frequency safety standards and recommendations Lenovo believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature ...

Page 131: ... perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization e g airport or hospital you are encouraged to ask for authorization to use Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card prior to turning on the computer Lenovo 3000 N500 UG V1 0_en book Page 123 Monday September 1 2008 9 44 AM ...

Page 132: ...equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from...

Page 133: ...nterference received including interference that may cause undesired operation Responsible party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27650 U S A Telephone 919 294 5900 Industry Canada Class B Emission Compliance Statement This Class B digital apparatus complies with Canadian ICES 003 Avis de conformité à la réglementation d Industrie Canada Cet appareil n...

Page 134: ...en auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmi...

Page 135: ...tgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B European Union Compliance Statement Class B Compliance European Union Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the...

Page 136: ...ed communication devices Properly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment Such cables and connectors are available from Lenovo authorized dealers Lenovo cannot accept responsibility for any interference caused by using other than recommended cabl...

Page 137: ...line Harmonics A statement of compliance to the IEC 61000 3 2 harmonics standard is required for all products connecting to the power mains and rated less than 20A per phase Korea Class B Lenovo 3000 N500 UG V1 0_en book Page 129 Monday September 1 2008 9 44 AM ...

Page 138: ...cycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on product recycling offerings can be found on Lenovo s Internet site at http www pc ibm com ww lenovo about environment Lenovo 3000 N500 UG V1 0_en book Page 130 Monday September 1 2008 9 44 AM ...

Page 139: ... various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimi...

Page 140: ...sources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at www ibm com jp pc service recycle pcrecycle http www ibm com jp pc service recycle pcrecycle Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used ...

Page 141: ... hydride battery pack If you are a company employee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at www ibm com jp pc environment recycle battery http www ibm com jp pc environment recycle battery If you use a Lenovo notebook compu...

Page 142: ... device called the hard disk Before you dispose of sell or hand over your computer you need to delete that data Handing your computer over to someone else without deleting the loaded software such as operating systems and application software may even violate License Agreements You are advised to check the terms and conditions of those Agreements Deleting the data from the hard disk is not easy Th...

Page 143: ...very There is a risk that people of bad faith may read and misuse the critical data on hard disks for unexpected purposes To prevent the leakage of data it becomes very important that you take responsibility for deleting all the data from the hard disk when you dispose of sell or hand over your computer You can destroy the data physically by smashing the hard disk with a hammer or magnetically by ...

Page 144: ...Lenovo Lenovo CareSM Rescue and Recovery Microsoft Windows and Windows Vista are trademarks or registered trademarks of Microsoft Corporation in the United States other countries or both Other company product or service names may be trademarks or service marks of others Lenovo 3000 N500 UG V1 0_en book Page 136 Monday September 1 2008 9 44 AM ...

Page 145: ...mputer Display 86 Computer Keyboard 85 Customer Support Center 57 D Display Cleaning 85 Drivers 31 F FCC Statement 124 Frequently Asked Questions 44 Function key Combinations 13 H Hard Disk Drive Problems 54 Headphone jack 6 41 Help Customer Support Center 57 Help and Service 56 on the Web 57 Hibernation Mode Problems 49 Lenovo 3000 N500 UG V1 0_en book Page 137 Monday September 1 2008 9 44 AM ...

Page 146: ... Slot 6 N Notice Electronic Emissions 124 EU Environmental 127 for US Users 134 Numeric Keypad 12 O Optical drive 5 17 P Password Problems 48 Using 24 PCI Express card slot 4 Power button 2 Problems Battery 53 Computer Screen 50 Display 46 Hard Disk Drive 54 Hibernation Mode 49 Lenovo 3000 N500 UG V1 0_en book Page 138 Monday September 1 2008 9 44 AM ...

Page 147: ...Media Handling 82 T Touch pad 11 Touch sensor and volume buttons 15 Troubleshooting 46 U USB port 4 5 37 V VGA port 4 40 Volume button 15 W Warranty Information 93 Web Help 57 Wireless LAN Connecting 21 Interoperability 121 Switches 6 21 Usage Environment 122 WLAN 8 Lenovo 3000 N500 UG V1 0_en book Page 139 Monday September 1 2008 9 44 AM ...

Page 148: ...Lenovo 3000 N500 UG V1 0_en book Page 140 Monday September 1 2008 9 44 AM ...

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