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65

Chapter 5. Getting Help and Service

Getting Help and Service 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 

If you need help, service, technical assistance, or just want more 
information about Lenovo computers, you will find a wide variety of 
sources available from Lenovo to assist you. This section contains 
information about where to go for additional information about Lenovo 
computers, what to do if you experience a problem with your computer, 
and whom to call for service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product 
updates. They are available by means of a Web download (connection 
charges may apply) or from a disc. For more specific information and links, 
go to the Microsoft Web site at http://www.microsoft.com. 
Lenovo offers Up and Running technical assistance with installation of, or 
questions related to, Service Packs for your Lenovo-preinstalled Microsoft 
Windows product.

Getting Help on the Web 

 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 

The Lenovo Web site on the World Wide Web has up-to-date information 
about Lenovo computers and support. The address for the Lenovo home 
page is http://consumersupport.lenovo.com.
You can find support information for your Lenovo 3000 computer at 
http://consumersupport.lenovo.com. Research this Web site to learn how 
to solve problems, find new ways to use your computer, and learn about 
options that can make working with your Lenovo computer even easier.

Lenovo 3000 G510 UG V2.0_en.book  Page 65  Friday, April 18, 2008  2:54 PM

Summary of Contents for 3000 G510

Page 1: ...Lenovo 3000 G510 UG V2 0 cover_en_1 4 Lenovo 3000 G510 User Guide User Guide V2 0 V2 0 New World New Thinking www lenovo com Lenovo China 2007 P N 147001804 Printed in China ...

Page 2: ...rvices are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo if any or the standard terms of this commercial license or if the agency is unable to accept this Program under these terms then we provide this Program under the provisions set forth in Commercial Computer Software Restricted Rights at FAR 52 227 19 wh...

Page 3: ...ing hard disk capacity Hard disk manufacturers use a radix of 1000 i e 1G 1 000MB 1MB 1 000KB 1KB 1 000 bytes However when identifying hard disk capacity operating systems use a radix of 1024 i e 1GB 1 024MB 1MB 1 024KB 1KB 1 024 bytes The standard adopted by your computer is that of the hard disk manufacturers Since the standards adopted by the hard disk manufacturer and operating system are diff...

Page 4: ...is partition varies according to the model operating system and software of the computer For the sake of safety this partition is not evident which is commonly referred to as a hidden partition It is invisible in the operating system and this portion of disk space is not included when displaying hard disk capacity In addition after the hard disk is partitioned or formatted the system will assign a...

Page 5: ... the Web 65 Calling the Customer Support Center 66 Getting Help around the World 68 Appendix A Warranty Information 69 Warranty Information 69 Lenovo Warranty Service Telephone Numbers 72 Appendix B Customer Replaceable Units CRUs 74 Appendix C Features and Specifications 75 Features 75 Specifications 77 Appendix D Notices 79 Notices 79 Wireless related information 82 Electronic Emissions Notices ...

Page 6: ...alms on the palm rest for a prolonged period of time Your computer generates some heat during normal operation The amount of heat depends on the amount of system activity and the battery charge level Extended contact with your body even through clothing could cause discomfort or even a skin burn Periodically take breaks from using the keyboard by lifting your hands from the palm rest and be carefu...

Page 7: ...AC adapter a mouse a keyboard a printer or any other electronic device or communication lines so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subjected to treatment that could disturb the operation of your computer Applying strong force to the cables may damage or break them Place liquids away from your computer to avoid spills and keep your co...

Page 8: ... will help to prevent damage to the hard disk drive and possible loss of data Do not drop bump scratch twist hit vibrate push or place heavy objects on your computer display or external devices Use a quality carrying case that provides adequate cushion and protection Do not pack your computer in a tightly packed suitcase or bag Lenovo 3000 G510 UG V2 0_en book Page iv Friday April 18 2008 2 54 PM ...

Page 9: ...nstruction help and service information and warranty information for your computer Safety and Warranty Guide includes general safety instructions and complete Lenovo Limited Warranty Regulatory Notice supplements this Guide Read it before you use the wireless features of your computer Your computer complies with the radio frequency and safety standards of any country or region in which it has been...

Page 10: ... activity and battery charge level Extended contact with your body even through clothing could cause discomfort or eventually a skin burn When the AC adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the AC adapter to warm your body Extended contact with your body even through clo...

Page 11: ...r containing negative ions it may become electrostatically charged Such a charge may be discharged through your hands when you touch the keyboard or other parts of the computer or through connectors on I O devices connected to it Even though this kind of electrostatic discharge ESD is the opposite of a discharge from your body or clothing to the computer it poses the same risk of a computer malfun...

Page 12: ...y objects on your computer display or external devices Carry Your Computer Properly Before moving your computer be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your computer is in sleep or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss When picking up your open computer hold it by the botto...

Page 13: ...r DVD click into the center pivot of an optical drive before closing the tray When installing your hard disk follow the instructions shipped with your hardware and apply pressure only where needed on the device Take Care in Setting Passwords Remember your passwords If you forget a supervisor or hard disk password Lenovo authorized service providers will not reset it and you might have to replace y...

Page 14: ...ovo to notify you about possible technical information and upgrades Only an authorized Lenovo repair technician should disassemble and repair your computer Do not modify or tape the latches to keep the display open or closed Take care not to turn your computer over while the AC adapter is plugged in This could break the adapter plug Turn off your computer if you are replacing a device or else veri...

Page 15: ...ntain abrasive powder or strong chemicals such as acid or alkaline Use 5 parts water to 1 part detergent 2Absorb the diluted detergent into a sponge 3Squeeze excess liquid from the sponge 4Wipe the cover with the sponge using a circular motion and taking care not to let any excess liquid drip 5Wipe the surface to remove the detergent 6Rinse the sponge with clean running water 7Wipe the cover with ...

Page 16: ...ying cleaner directly on the display or the keyboard Cleaning Your Computer Display 1Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard when the cover was pressed from the outside 2Wipe or dust the stain gently with a soft dry cloth 3If the stain remains moisten a soft lint free cloth with water or...

Page 17: ...9 Chapter 3 Getting Started Knowing the Parts Top View The illustrations in this manual may differ from the actual product 0 1 2 Lenovo 3000 G510 UG V2 0_en book Page 9 Friday April 18 2008 2 54 PM ...

Page 18: ...tor The high resolution thin film transistor TFT display provides clear and brilliant text and graphics Scroll Lock Indicates that scroll lock is activated when the blue indicator is lit Scroll lock allows some of the keyboard letters to act as direction keys for easier navigation when only a part of the keyboard is required Num Lock When Num Lock is on the blue indicator is lit and some keys act ...

Page 19: ...ing movies or enjoying music Keyboard The keyboard provides full sized keys with comfortable travel For details on Function Key Combinations see page 28 Power button Use the Power button to turn on the computer To turn off your computer use the Start menu shutdown options The Power button also can be programmed to shut down the computer or put it into sleep or hibernation If your computer stops re...

Page 20: ...lost So make sure all important files on the primary hard disk partition have been backed up onto another hard disk or USB hard disk drive before this operation For details see OneKey Recovery User Guide Note If your computer is in hibernation you may not enter the OneKey Recovery by pressing the Novo button Please press the Power button first to enter the operating system shut down your computer ...

Page 21: ...his button to turn on or off the sound Touch pad Move your fingertip across the touch pad to move the cursor Touch pad button The two buttons of the touch pad function as the left and right buttons of the mouse Microphone built in The built in microphone can be used for video conferencing voice narration or simple audio recordings 0 1 2 Lenovo 3000 G510 UG V2 0_en book Page 13 Friday April 18 2008...

Page 22: ... the computer Security keyhole Your computer comes with a security keyhole You can purchase a security cable and lock to fit this keyhole Hint Before purchasing any security product verify that it is compatible with this type of security keyhole Lenovo 3000 G510 UG V2 0_en book Page 14 Friday April 18 2008 2 54 PM ...

Page 23: ...d to use the Wireless LAN and Bluetooth function turn it off to extend battery power Wireless LAN and Bluetooth is optional USB 2 0 port right side The Universal Serial Bus is compatible with USB 2 0 or USB 1 1 devices such as a keyboard mouse camera hard disk drive printer and scanner USB allows devices to be connected and disconnected without rebooting the computer hot swapping and allows specif...

Page 24: ...such as a CD ROM drive or a DVD CD recordable drive Push the eject button to open the drive tray place a disc on the tray then gently push the drive tray back in The drive will begin reading the data on the disc Attention It is normal to hear the CD spinning in the optical drive while data is read Lenovo 3000 G510 UG V2 0_en book Page 16 Friday April 18 2008 2 54 PM ...

Page 25: ...ram below to identify the components on this side of the computer VGA port Connect an external monitor or projector to this port Fan louvers The fan louvers allow warm air to exit the computer Lenovo 3000 G510 UG V2 0_en book Page 17 Friday April 18 2008 2 54 PM ...

Page 26: ...le or else the current in the digital circuit may damage the modem 2 LAN Port The LAN port supports a standard RJ 45 connector and allows you to connect the computer to a local network Attention Because the voltage of a telephone connection is higher than that of a network do not attempt to connect a telephone cable to the LAN port or else a short circuit of the computer might occur USB 2 0 port l...

Page 27: ...icrophone jack can be used to connect an external microphone for video conferencing voice narrations or simple audio recordings External headphone jack The headphone jack is used to connect headphones or a speaker Using this jack automatically disables the built in speaker of the computer PCI Express card new card slot You can install a PCI Express card new card with a PCI E connector in this slot...

Page 28: ... Since the hardware or software configuration of the product may be somewhat modified to improve the performance and reliability of the components and the computer so the external views illustrated in this User Guide may slightly differ from the actual product Lenovo 3000 G510 UG V2 0_en book Page 20 Friday April 18 2008 2 54 PM ...

Page 29: ...vice center or dealer to disassemble or replace it Battery pack The battery pack is automatically charged when connected to an AC power source and provides power to the computer when the AC adapter is not connected Battery latch manual The manual battery latch is used to keep the battery pack secured Move the manual battery latch to the unlocked position to attach or remove the battery pack Move t...

Page 30: ...d configures CMOS accordingly during the Power On Self Test POST process There is no hardware or software including BIOS setup required after the memory is installed Note Only purchase expansion modules from authorized retailers of this computer to ensure maximum compatibility and reliability If you only insert one memory card in the compartment plug it into the slot near the mainboard Front View ...

Page 31: ...hipped with the memory card Accessibility and Comfort Because your computer enables you to work in so many places it is important that you remain attentive to good posture good lighting and proper seating By keeping these considerations in mind you can improve performance and achieve greater comfort Lenovo is committed to providing the latest information and technology to our customers with disabi...

Page 32: ...eone in a conventional setting Even if you work in a casual less conventional setting many of the tips in this section still apply Develop good habits and they will serve you well General Posture Below are some general recommendations for assuming a healthy working posture It is best to periodically make minor modifications in your working posture to deter the onset of discomfort Lenovo 3000 G510 ...

Page 33: ...back support and seat height adjustment Use chair adjustments to best suit your desired posture Arm and Hand Position If available utilize chair arm rests or an area on your working surface to provide weight support for your arms Keep your forearms wrists and hands in a relaxed and neutral horizontal position Type with a soft touch without pounding the keys Leg Position Keep your thighs parallel t...

Page 34: ... If you have questions on eye fatigue or visual discomfort consult a vision care specialist for advice Basics Your computer is powerful and is loaded with features and applications Special Keys and Buttons Your computer has several special keys and buttons For details refer to the following descriptions Numeric Keypad The keyboard has keys that when enabled work as a numeric keypad To enable or di...

Page 35: ...27 Chapter 3 Getting Started The illustrations in this manual may differ from the actual product Lenovo 3000 G510 UG V2 0_en book Page 27 Friday April 18 2008 2 54 PM ...

Page 36: ...tly To use this function press and hold the Fn key then press one of the function keys The following describes the features of each function key Fn F1 Put your computer in sleep mode Fn F2 Turn on off the LCD backlight Fn F3 Shift to other connected display devices Lenovo 3000 G510 UG V2 0_en book Page 28 Friday April 18 2008 2 54 PM ...

Page 37: ...ad Fn Delete ScrLk Enable disable Scroll Lock Fn up down arrow key Increase decrease display brightness Fn right left arrow key Increase decrease computer volume Fn PrtSc SysRq System request Fn Pause Break Pause Mute Button You can mute the sound of the built in speakers by using the Mute button If you mute the sound and then turn off your computer the sound will remain muted when you turn on you...

Page 38: ...reen slide your fingertip over the pad in the direction in which you want the pointer to move The functions of the left and right click buttons correspond to those of the left and right mouse buttons on a conventional mouse Note You can also attach and use a USB mouse through the USB connector Lenovo 3000 G510 UG V2 0_en book Page 30 Friday April 18 2008 2 54 PM ...

Page 39: ... your computer System status Indicators I Your computer has system status indicators I as follows Drive in use Indicates data is being read from or written to the hard disk drive or optical disc drive when this indicator is lit Lenovo 3000 G510 UG V2 0_en book Page 31 Friday April 18 2008 2 54 PM ...

Page 40: ...ombination on the keyboard Indicates that number lock function is activated when the blue indicator is lit Number lock function allows some of the keyboard letters to act as numbers for easier numeric input Scroll Lock Fn Delete ScrLk function key combination on the keyboard Indicate that the Scroll Lock function is activated when the blue indicator is lit The Scroll Lock function allows some of t...

Page 41: ...s II The computer has system status indicators II as follows Power Indicator Blue System is powered on Blinking Blue System is in sleep mode OFF System is powered off or in sleep mode Lenovo 3000 G510 UG V2 0_en book Page 33 Friday April 18 2008 2 54 PM ...

Page 42: ...Battery is charging OFF Power is supplying by battery Amber Power is supplying by battery and battery is low 8 or lower Wireless Bluetooth Indicator Amber Bluetooth is enabled Blue Wireless LAN is enabled and connected Flashing Blue Wireless LAN is enabled and transfering data Purple Bluetooth and Wireless LAN are both enabled Lenovo 3000 G510 UG V2 0_en book Page 34 Friday April 18 2008 2 54 PM ...

Page 43: ...he desired drive and a menu for the drive is displayed To check the capacity of the drive click Properties 2Empty your recycle bin on a regular basis 3Use Diskeeper Lite or the Microsoft Disk Defragmenter on your hard disk drive on a regular basis to improve data seek and read times To start the Disk Defragmenter click Start All Programs Accessories System Tools Disk Defragmenter 4To free up disk ...

Page 44: ...om to keep up to date with current drivers and revisions Keep up to date on device drivers on other non Lenovo hardware You might want to read the device driver information release notes prior to updating for compatibility or known issues AKeep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved them BIf you ever...

Page 45: ...s producing error codes it is helpful to have the error screen on or the message written down Device drivers are programs that contain instructions for the operating system about how to operate or drive a certain piece of hardware Each hardware component on your computer has its own specific driver If you add a new component the operating system needs to be instructed on how to operate that piece ...

Page 46: ...will be able to work longer without being tied to an electrical outlet Checking Battery Status You can determine the percentage of battery power remaining by using Windows Power options To display the battery icon in the taskbar do as follows 1Right click the taskbar and then click Properties 2Click the Notification Area tab 3Under System icons select the Power check box The rate at which you use ...

Page 47: ...er pack that converts AC power for use with the computer 2The power cord that plugs into the AC outlet and into the transformer pack Attention Using an improper power cord could cause severe damage to your computer To use the AC adapter do the following Be sure to take these steps in the order in which they are given here 1Connect the power cord to the transformer pack 2Plug the power cord into an...

Page 48: ...d for a long time Before you charge the battery make sure that its temperature is at least 10 degrees Celsius 50 degrees Fahrenheit Charging the Battery When you check the battery status and find that the percentage of power remaining is low or when the power alarm alerts you that remaining power is low you need to charge your battery or replace it with a charged battery If an AC outlet is conveni...

Page 49: ...a disassembled or modified battery pack is not covered by the warranty Danger If the rechargeable battery pack is incorrectly replaced there is danger of an explosion The battery pack contains a small amount of harmful substances To avoid possible injury Replace only with a battery of the type recommended by Lenovo Keep the battery pack away from fire Do not expose the battery pack to water or rai...

Page 50: ... 2 allow it to heat to more than 100 degrees C 212 degrees F or 3 attempt to repair or disassemble it Dispose of it as required by local ordinances or regulations and your company s safety standards Multimedia Your computer comes with features you can enjoy Using the Integrated Camera Specific models only With the built in camera you can take photos or movies and use with various applications such...

Page 51: ... Right side view on page 14 for the location of the security keyhole Note You are responsible for evaluating selecting and implementing the locking devices and security features Lenovo makes no comments judgments or warranties about the function quality or performance of locking devices and security features Using Passwords Using passwords helps prevent your computer from being used by others Once...

Page 52: ... computer Unauthorized users cannot get access to configuration data You can also use the user password to enter BIOS Setup Utility but only a part of the options can be set Supervisor password With a Supervisor password you can get full control of the computer It also can be used as a power on password the same as the User password Also when you enter the BIOS Setup Utility with a Supervisor pass...

Page 53: ...Turn on your computer Press F2 while the initial screen is displayed The BIOS Setup Utility screen opens 2Select Security using the cursor directional keys 3Select Set User Password and press the Enter key The Set User Password window opens 4Choose your user password which can be from one to eight alphanumeric characters in any combination Type it in the Enter New Password field 5Press the Enter k...

Page 54: ...he Password on boot is set to Enabled if you need the password protection at power on To set a Supervisor Password Only a system administrator will be able to perform this procedure 1Turn on your computer Press F2 while the initial screen is displayed The BIOS Setup Utility screen opens 2Select Security using the cursor directional keys 3Select Set Supervisor Password and press the Enter key The S...

Page 55: ...s required and an additional fee may be charged for parts and service 7Press F10 to exit 8Select Yes in the Setup Confirmation window The next time you open the BIOS Setup Utility program you will be prompted to type your password to proceed Changing or Removing the Supervisor Password To change the password do the following 1In the Enter Current Password field type the current supervisor password...

Page 56: ...t and used only by a system administrator Like a master key it enables the administrator to get access to any hard disk drive in a system The administrator sets the master password no one else knows it Then the administrator sets a user password for each computer in the network and tells each user the password for his or her computer The user can then change the user password as desired but the ad...

Page 57: ...ion Type it in the Enter New Password field 8Press the Enter key once to move to the Confirm New Password field Retype the password you just entered to verify it Go to step F to complete the procedure 9If you select User Master select Set HDD Master Password and press the Enter key The Set HDD Master Password window opens 0Choose an HDD master password which can be from one to eight alphanumeric c...

Page 58: ...ser or master password in order to start your computer and get access to your operating system Changing or Removing the HDD Passwords To change or remove the User Only HDD password select Set HDD User Password and do as follows To change the HDD user password type the current password in the Enter Current Password field Then type the new password in the Enter New Password field and retype it to ve...

Page 59: ...er password select Set HDD Master Password and type the current HDD master password in the Enter Current Password field Then type the new password in the Enter New Password field and retype it to verify it in the Confirm New Password field To remove the HDD password select Set HDD Master Password and type the current HDD master password in the Enter Current Password field Then leave the Enter New ...

Page 60: ... How can I prevent problems with my computer See Read This First on page ii and also Chapter 2 Caring for Your Computer on page 2 of this guide More tips can be found in Chapter 3 What are the main hardware features of my new computer More information can be found in Chapter 3 Where can I find the detailed specifications for my computer See http consumersupport lenovo com I need to upgrade a devic...

Page 61: ...bers of the Customer Support Center nearest to you see Warranty Service Telephone Numbers on page 72 Where can I find warranty information See the separate Safety and Warranty Guide for detailed warranty information For the warranty applicable to your computer including the warranty period and type of warranty service see Appendix A Warranty Information on page 69 Troubleshooting If you do not fin...

Page 62: ...er password prompt then type the correct password and press Enter If the user password prompt does not appear the brightness level might be set to minimum brightness Adjust the brightness level by pressing Fn If the screen still remains blank make sure that The battery is installed correctly The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet ...

Page 63: ... Solution Restore backed up files to your Windows environment or the entire contents of your hard disk to the original factory contents using OneKey Recovery If you still see only the cursor on the screen have the computer serviced Problem My screen goes blank while the computer is on Solution Your screen saver or power management may be enabled Do one of the following to exit from the screen save...

Page 64: ...ake your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced Proof of purchase is required and an additional fee may be charged for parts and service If you forget your supervisor password Lenovo authorized servicers cannot reset your password You must take your computer to a Lenovo authorized servicer or a marketing representative to have th...

Page 65: ...t the external numeric keypad is correctly connected to the computer Problem The computer enters sleep mode unexpectedly Solution If the processor overheats the computer automatically enters sleep mode to allow the computer to cool and to protect the processor and other internal components Check the settings for sleep mode Problem The computer enters sleep mode the sleep indicator turns on immedia...

Page 66: ...ng low Connect the AC adapter to the computer or replace the battery with a fully charged one Problem The computer does not return from sleep mode or the sleep indicator stays on and the computer does not work Solution If the computer does not return from sleep mode it may have entered sleep or hibernation mode automatically because the battery is depleted Check the sleep indicator If the sleep in...

Page 67: ... reset the computer press and hold the power button for 4 seconds or more If the computer is still not reset remove the AC adapter and the battery Problem The screen is blank Solution Do the following If you are using the AC adapter or using the battery and the battery status indicator is on is blue press Fn to make the screen brighter If the Power indicator is in blinking blue press any key or th...

Page 68: ...ectly set 3 Click Advanced Settings 4 Click the Adapter tab 5 Make sure that the correct device driver name is shown in the adapter information window Note The device driver name depends on the video chip that has been installed on your computer 6 Click the Properties button If you are prompted for an administrator password or confirmation type the password or provide confirmation Check the Device...

Page 69: ... Solution This is an intrinsic characteristic of the TFT technology Your computer s display contains multiple thin film transistors TFTs A small number of missing discolored or bright dots on the screen might exist all the time Problem A message Unable to create overlay window appears when you try to start DVD playback or You get poor or no playback while running video playback DVD playback or gam...

Page 70: ...icator shows empty Solution Discharge and recharge the battery Problem The operating time for a fully charged battery is short Solution For details see Handling the Battery in Chapter 3 Problem The computer does not operate with a fully charged battery Solution The surge protector in the battery might be active Turn off the computer for one minute to reset the protector then turn on the computer a...

Page 71: ...the OneKey Recovery to help solve or identify your problem For details about OneKey Recovery see OneKey Recovery User Guide Problem Your computer does not respond Solution To turn off your computer press and hold the Power button for 4 seconds or more If the computer still does not respond remove the AC adapter and the battery Your computer might lock when it enters sleep mode during a communicati...

Page 72: ...the device you want Also make sure that the device from which the computer starts is enabled In the startup menu in the BIOS Setup Utility make sure that the device is included in the Boot priority order list If it is included in the Excluded from boot order list it is disabled Select the entry for it in the list and press the x key This moves the entry to the Boot priority order list Lenovo 3000 ...

Page 73: ... from a disc For more specific information and links go to the Microsoft Web site at http www microsoft com Lenovo offers Up and Running technical assistance with installation of or questions related to Service Packs for your Lenovo preinstalled Microsoft Windows product Getting Help on the Web The Lenovo Web site on the World Wide Web has up to date information about Lenovo computers and support ...

Page 74: ...y trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs available that apply to your hardware The following items are not covered Replacement or use of parts not manu...

Page 75: ...current drivers and system updates and recorded information before you call When calling for technical assistance please have the following information available Machine Type and Model Serial numbers of your computer monitor and other components or your proof of purchase Description of the problem Hardware and software configuration information for your system The telephone numbers for your Custom...

Page 76: ...res vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the...

Page 77: ...er 3 Warranty Information in the Safety and Warranty Guide included with your computer Warranty Information Productor Machine Type Country or Region of Purchase Warranty Period Type of Warranty Service Notebook 15003 Indonesia Malaysia Singapore Thailand Philippines Vietnam United States of America South Africa Australia New Zealand Parts and Labor 1 year Battery pack 1 year 1 3 or 4 Notebook 4056...

Page 78: ...ir or replacement s in the second and third year of warranty period Types of Warranty Service 1Customer Replaceable Unit CRU Service Under CRU Service your Service Provider will ship CRUs to you for you to install Most CRUs are easy to install whereas others may require some technical skill and tools CRU information and replacement instructions are shipped with your product and are available from ...

Page 79: ... your product will be repaired or exchanged at a designated service center with shipping arranged by your Service Provider You are responsible for disconnecting the product A shipping container will be provided to you for you to return your product to a designated service center A courier will pick up your product and deliver it to the designated service center Following its repair or exchange the...

Page 80: ...ervice Telephone Numbers Warranty Service Telephone Numbers The phone numbers provided below are correct as of the time of printing and are subject to change without notice For the latest warranty service contact telephone number in a country please contact Lenovo or your reseller in your country Singapore 800 6012 047 Malaysia 1800 18 2388 Thailand 1800 06 0087 Indonesia 001 803 0601 2003 Philipp...

Page 81: ...tralia 1300 557 073 New Zealand 0800 446 833 Russia 8 800 700 7888 7 495 662 7888 Additionally you can find support information and updates including service phone numbers for unlisted countries on the Lenovo Web site located at http consumersupport lenovo com Lenovo 3000 G510 UG V2 0_en book Page 73 Friday April 18 2008 2 54 PM ...

Page 82: ... these types of CRUs include the AC adapter and power cord External CRUs with latches These CRUs include a latch to help you remove and replace the part Examples of these types of CRUs include the notebook main battery an optical drive a hard disk drive and an extended battery Your computer contains the following types of internal CRUs Internal CRUs located behind an access panel These CRUs are is...

Page 83: ...ct Properties Memory Double data rate DDR synchronous dynamic random access memory DRAM II Storage device 2 5 inch hard disk drive Display The color display uses TFT technology Size 15 4 inch Resolution LCD 1280 800 Brightness control Integrated camera Specific models only Keyboard 84 key Touch pad Fn key function Launch button Lenovo 3000 G510 UG V2 0_en book Page 75 Friday April 18 2008 2 54 PM ...

Page 84: ... Ethernet connector ExpressCard slot ExpressCard new card Optical drive CD RW DVD ROM Combo or RAMBO depending on the model Wireless features Integrated wireless LAN Bluetooth Specific models only Wireless radio switch Digital media reader 4 in 1 SD Card a Multi media Card a Memory Stick or a Memory Stick Pro card Lenovo 3000 G510 UG V2 0_en book Page 76 Friday April 18 2008 2 54 PM ...

Page 85: ...5 to 35 C 41 to 95 F Operating with an optical disc in the drive 10 to 35 C 50 to 95 F Storage 0 to 50 C 32 to 122 F At altitudes above 2438 m 8000 ft Maximum operating temperature 31 3 C 88 F Note When you charge the battery pack its temperature must be at least 10 C 50 F Relative humidity Operating with no optical disc in the drive 8 to 95 Operating with an optical disc in the drive 8 to 80 Leno...

Page 86: ...urce AC adapter Sine wave input at 50 to 60 Hz Input rating of the AC adapter 100 240 V ac 50 to 60 Hz Battery pack Lithium ion Li Ion battery pack Nominal voltage 10 8 V dc Capacity 4 8 AH Battery life For percentage of battery power remaining see Power Meter on the task tray Lenovo 3000 G510 UG V2 0_en book Page 78 Friday April 18 2008 2 54 PM ...

Page 87: ...bility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Atte...

Page 88: ... affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was obtained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo ma...

Page 89: ...y vary Users of this document should verify the applicable data for their specific environment Television output notice The following notice applies to models that have the factory installed television output feature This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be a...

Page 90: ... LANs as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity WiFi certification as defined by the Wi Fi Alliance Bluetooth Daughter Card is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 2 0 EDR as defined by the Bluetooth SIG Following profiles are supported by Bluetooth Daughter Card Generic Acc...

Page 91: ...nergy emitted by wireless devices like for example mobile phones Due to the fact that Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card operate within the guidelines found in radio frequency safety standards and recommendations Lenovo believes the integrated wireless cards are safe for use by consumers These standards and recommendations reflect the consensus of the scientific communi...

Page 92: ...al you are encouraged to ask for authorization to use Wireless LAN PCI Express Mini Card or Bluetooth Daughter Card prior to turning on the computer Electronic Emissions Notices The following information refers to Lenovo 3000 G510 machine type 15003 4056 Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device p...

Page 93: ...and grounded cables and connectors must be used in order to meet FCC emission limits Proper cables and connectors are available from Lenovo authorized dealers Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the...

Page 94: ...Canada European Union EMC Directive Conformance Statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the prod...

Page 95: ...erly shielded and grounded cables and connectors must be used in order to reduce the potential for causing interference to radio and TV communications and to other electrical or electronic equipment Such cables and connectors are available from Lenovo authorized dealers Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors Japanese VC...

Page 96: ...recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products Information on product recycling offerings can be found on Lenovo s Internet site at http www pc ibm com ww lenovo about environment Lenovo 3000 G510 UG V2 0_en book Page 88 Friday April 18 2008 2 54 PM ...

Page 97: ... this Directive Users of electrical and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances F...

Page 98: ...Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details visit the Lenovo Web site at www ibm com jp pc service recycle personal http www ibm com jp pc service recycle pe...

Page 99: ...ycle battery http www ibm com jp pc environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and regulations You also can refer to the instructions at www ibm com jp pc environment recycle battery http www ibm com jp pc environment recycle battery Notice for Users in the U S A California Perchlorate Inform...

Page 100: ...re methods that seem to delete the data Move the data to the recycle bin and then choose the Empty recycle bin command Use the Delete command Format your hard disk using the software for initializing it Using the preinstalled recovery program bring the hard disk back to factory ship state These operations however only change the file allocation of the data they do not delete the data itself In oth...

Page 101: ...Trademarks Lenovo lenovo logo Lenovo 3000 VeriFace OneKey Recovery OneKey Antivirus OneKey Rescue APS Power express Energy management and ReadyComm are either registered trademarks or trademarks of Lenovo in the United States and or other countries Microsoft Windows Windows Vista and MSN are trademarks of Microsoft Corporation in the United States other countries or both Other company product or s...

Page 102: ...uter Cover 7 Computer Display 8 Computer Keyboard 8 Customer Replaceable Unit CRU parts list 74 F FCC Statement 84 Features 75 Finding Information 1 Frequently Asked Questions 52 Function key combinations 28 H Hard Disk Drive Problems 63 Headphone Jack 19 Help Customer Support Center 66 on the Web 65 Hibernation Mode Problems 57 I Important Tips 2 Indicators 31 K Keyboard Cleaning 8 Lenovo 3000 G5...

Page 103: ...assword Problems 56 Using 43 PCI Express card slot 19 Preventing Problems 35 Problem Solving 52 Problems Battery 62 Computer Screen 59 Hard Disk Drive 63 Hibernation Mode 57 Keyboard 57 Password 56 Sleep Mode 57 Startup 63 R Read This First ii Regulatory Notice 1 S Security 43 Setup Instructions 1 Speaker 11 Specifications 77 Lenovo 3000 G510 UG V2 0_en book Page 95 Friday April 18 2008 2 54 PM ...

Page 104: ...d 13 30 Trademarks 93 Troubleshooting 53 U USB port 15 18 V VGA Port 17 W Warranty Information 69 Web Help 65 Wireless LAN 15 21 29 34 Interoperability 82 Usage Environment 83 Lenovo 3000 G510 UG V2 0_en book Page 96 Friday April 18 2008 2 54 PM ...

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