Help and service information
This section contains information on how to obtain online and telephone technical
support.
Online technical support
Online technical support is available during the life of your product. Online assistance
can be obtained through the Personal Computing Support Web site and the IBM
Automated Fax System.
During the warranty period, assistance for replacement or exchange of defective
components is available. In addition, if your IBM option is installed in an IBM
computer, you might be entitled to service at your location. Your technical support
representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be withdrawn or
made available for a fee, at IBM’s discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.
Online technical support
IBM Personal Computing Support Web
site
http://www.ibm.com/pc/support
If you are unable to correct the problem yourself contact your dealer, retailer, or other
IBM authorized service. Support phone numbers are also available by clicking HelpCenter
phone list on the IBM support Web page at
http://www.ibm.com/pc/support
Before calling, please have available as much of the following
information as possible:
1.
Type, model and serial number fron the label on the back of your monitor.
2.
Purchase receipt.
3.
Description of problem.
4.
Computer type and model.
5.
System configuration(hardware fitted etc.)
6.
System BIOS version number.
7.
Operating System and version number
8.
Display driver version number.
