28
SYMPTOM
POSSIBLE CAUSES
CORRECTIVE ACTION
1.
Nothing happens
when the fireplace is
turned ON/OFF.
A.
Remote control system is
not functioning properly.
To use the remote control system, the wall switch plate must be set to REMOTE.
Manually operate the fireplace using the wall switch (ON/OFF).
Replace the batteries in the handheld remote and/or behind the wall switchplate.
B.
Unit is not receiving power. Check/replace batteries behind the wall switchplate.
Replace unit battery backup.
Check building circuit breakers to ensure power is on to the fireplace.
C.
Gas is not reaching the
fireplace.
Check the gas supply and gas shutoff valves (call a service technician, if required).*
2.
The main burner
does not light
and the igniter is
sparking.
A.
Gas is not reaching the
fireplace.
Check the gas supply and gas shutoff valves (call a service technician, if required).*
B.
Unit is not receiving power. Replace unit battery backup.
C.
Loose wires to the valve.
Check control compartment for any obvious loose wiring (call a service technician).
D.
Loose wires to ignition
module.
Check control compartment for any obvious loose wiring (call a service technician).
E.
Air in the gas line.
Purge gas line of air (call a service technician).
3.
The burner lights,
then immediately
goes out.
A.
Gas is not reaching the
fireplace.
Check the gas supply and gas shutoff valves (call a service technician, if required).*
B.
Loose wires to the valve or
ignition module.
Check the gas supply and gas shutoff valves (call a service technician, if required).*
C.
Pilot flame is not engulfing
the sensor.
Call a service technician.
D.
Obstructed vent system.
Call a service technician.
4.
Soot is present on
the glass and panels.
A.
Initial fireplace operation.
A white film may develop on the glass during the first few fires as part of the burn-in
process.
The first few times you use the fireplace, clean the glass after each use (
AFTER
THE GLASS HAS COMPLETELY COOLED
); otherwise, the white film will bake onto
the glass and become difficult to remove.
See glass cleaning instructions in the MAINTENANCE section of this manual.
B.
Excessive flame
impingement on panels
and fireplace ceiling.
Properly position the media as detailed in the instructions provided with the Media Kit.
C.
Improper air shutter
opening.
Open the air shutter by adjusting the air shutter adjustment lever according to the
instructions in this manual.
D.
Improper vent restrictor
setting.
Open the air shutter by adjusting the air shutter adjustment lever according to the
instructions in this manual.
5.
Poor flame and/or
blue flame.
Door seal is not properly
aligned, causing gaps and air
leaks.
Remove and realign the door so the gasket seal is fully engaged around the door
frame.
*The unit may have multiple gas supply shutoffs (the main gas supply valve in the house, the gas supply valve in the fireplace control
compartment, and/or an additional shutoff valve near the fireplace).
TROUBLESHOOTING GUIDE - ELECTRONIC GAS CONTROL SYSTEM
NOTE:
Before troubleshooting the gas control system, make sure the external gas shut off valve (located at gas supply inlet) is in the “ON”
position.
IMPORTANT:
Valve system troubleshooting should only be performed by a qualified service technician.
Summary of Contents for EDV35RNE
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