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16. Troubleshooting
If you encounter problems when using this unit, check the following points
before requesting service.
Problem
Solution
No Power
Please:
Confirm that you have an appropriate power
source
Check if all connections between wall outlet and
power supply, and power supply and the player are
correct.
Switch power button on front of the player to
turn on the power
Buttons do not work
To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
The player does not
respond
to
the
remote control
Point the remote control towards the remote
receiver.
Make sure the signal from the remote control to
the receiver on the player is not blocked by solid
objects.
Reduce the distance to the media player.
Replace the batteries in the remote control.
Re-insert the batteries with their polarities (+/-
signs) as indicated.
No Picture
Check if the TV is switched on.
Select the appropriate video input on your TV
No sound or
distorted sound
Adjust the volume.
Check the audio cables are connected
correctly.
Select the audio output that is
supported by your TV.
