TROUBLE SHOOTING
We arranged the following questions and answers for you to find the cause and solve the
problem.
Problem
Possible Cause/Possible Solution
Unable to connect
1. Make sure the keyboard is switched on.
2. Make sure the keyboard is within the operating distance.
3. Check the battery's charging state.
4. Make sure Samsung Galaxy Note's Bluetooth setting is
on.
5. Make sure wireless keyboard has been paired with the
Samsung Galaxy Note.
6. In case nothing helps, try to delete and then connect the
keyboard again.
Unable to charge
keyboard
1. Make sure the USB power cable is connected properly to
the keyboard and the power source.
2. Check if the power adapter is compatible.
If the problems cannot be solved, please don't hesitate to contact us.
iPad, iPad2, New iPad, iPhone, iPodTouch are registered trademarks of Apple Inc, Galaxy Note is a
registered trademark of Samsung.
