WARRANTY
In addition to your statutory warranty rights from your dealer, Leica Camera AG offers a 3-year
warranty for this Leica product in accordance with the conditions started below. The Leica warranty
does not impact on any statutory consumer rights in accordance with relevant national law or any
consumer rights vis-a-vis the retailer arising from the purchase contract concluded between them.
WARRANTY CONDITIONS
By purchasing this Leica thermal imaging camera, you have acquired a product that is manufactured
in compliance with special quality standards, and which was thoroughly tested at each individual
production step by experienced specialists. Our three-year warranty for this product commences on
the date of sale by an authorized retailer under the following conditions:
1. In case of a complaint due to a manufacturing fault, we will assume all material costs during the
warranty period. We shall decide at our own discretion to repair the faulty product, to replace
faulty parts or to replace the entire product with a faultless product of the same type. All other
claims of any kind and on whatever legal basis shall not be accepted in connection with this
warranty.
2. Wear parts like eyecups, leather details, armoring, carry straps and accessories are exempt from
the warranty. The same applies for surface damage.
3. Any warranty claims become void if the defect in question is a result of improper handling –
which also includes the use of third-party accessories – or if the product was manipulated by
unauthorized persons or workshops or if the serial number of the product was rendered illegible.
4. Warranty claims can be submitted only in conjunction with the original proof of purchase – com-
plete with the date of purchase, as well as the address and signature of an authorized retailer.
5. In case of a warranty claim, please send the Leica product, the original proof of purchase and a
description of the fault to Leica Camera AG Customer Care or a Leica regional subsidiary.
PICK-UP SERVICE FOR REPAIR SUBMISSIONS
(Applies for EU only)
We will organize the shipping of your device to our Customer Care department if you should notice a
problem with your device during the warranty period. Please contact our service hotline to make the
necessary arrangements (+49 (0)6441 2080 189). Our pick-up service will collect your Leica product
at the agreed time from your premises free of charge and transport it to our Customer Care location
for evaluation.
Contact: en.leica-camera.com/Contact
Leica Calonox models are waterproof (1 m, 30 min) and dustproof.
The device was tested under controlled laboratory conditions and is classed as IP67 in accordance with DIN EN 60529. Please
note: The protection against splash water and dust is not permanent and will reduce over time. The warranty does not cover
damage from liquids. Any attempt to open the device by an unauthorized retailer or service partner will result in the immediate
expiration of the splash water and dust warranty.
