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15

 

 

The  heater 
does        not 
work.

This  is  normal.  The  fans  blow  cool  air  while  the 
heater  gradually  heat  up.  The  fans  blow  a er  the 
heater  turn  off  to  cool  the  heater  and  prevent 
overheating.

The remote 
control  
does      not 
work.

1.Make sure the batteries are properly installed.

2.Make  sure  the  unit  has  power.  The  remote  control 

will not work unless the unit is powered  on.

3.Aim the remote control at the receiver.

4.Remove  objects  that  may  be  in  the  way.  Items 

between the remote control and the remote control 
receiver will block the signal.

5.Don't  press  the  remote  control  buttons  too  quickly. 

Give the unit time to respond to your commands.

The 
thermostat 
does      not 
work.

1.Make  sure  the  heater  is  turned  on.  The  thermostat 

will not work unless the heater is turned on.

2.Make  sure  the  thermostat  is  not  set  too  low.  If  the 

thermostat is set lower than room temperature, the 
heater will turn on.

  

 

The FLAME 
button 
doesn't 
work.

The  heater 
does    not 
blow    hot 
air  when  it 
turns      on 
and off.

1.Make sure the unit has power. 

  

 

2.If  it   has, but  the  flame  does  not  work,  please

[email protected]

 e-mail us at 

2.Control Panel:  Press  the  heater  button  on  the 

control panel to override the thermostat at any time.

3.Remote control: Make sure the thermostat is not set 

too  low.  If  the  thermostat  is  set  lower  than  room 
temperature, the heater will not turn on.

4.If none  of  these  solutions  work,  please  e-mail  us  at 

[email protected]

1.Make sure the unit has power. 

Summary of Contents for EF262-265A

Page 1: ... service5 fireandfireplaceservice com Read and understand this entire owner s manual including all safety information before plugging in or using this product Failure to do so could result in fire electric shock or serious personal injury Keep this owner s manual for future reference If you sell or give this product away make sure this manual accompanies this product ...

Page 2: ......

Page 3: ...hnical Specifications 4 3 Before Installation 5 4 Installation Instruction 6 5 Operation Instruction 8 5a Manual Control Panel 8 5b Remote Control 10 6 Care and Maintenance 12 7 Limited Warranty 13 8 Troubleshooting Guide 14 9 Schematic Diagram 16 ...

Page 4: ...ter or return to authorized service facility for examination and or repair DO NOT insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause electric shock or fire or damage the heater INDOOR use only NEVER use this heater outdoors Doing so may result in electric shock To disconnect heater turn controls to off and turn off power to heater circuit at main disconne...

Page 5: ...T for commercial use Any commercial or public use of this heater voids all warranties and could cause injury This product is not intended to be a primary heat source It is for supplemental heat only NEVER modify this heater Doing so could result in personal injury or property damage Modification of this fireplace completely voids all warranties ALWAYS disconnect this unit from the power supply bef...

Page 6: ...ot occurred with the use of other appliances 3 During use check frequently to see if the plug outlet or faceplate is HOT 4 If the outlet or faceplate is HOT discontinue use immediately and have a qualified electrician inspect and or replace the faulty outlets This heater has a three blade grounding type plug as show in below picture If there is a two slot receptacles only an adapter should be used...

Page 7: ...24 3 24 3 G 495 571 618 618 10 4 10 4 10 4 10 4 H 264 264 264 264 9 4 9 4 9 4 9 4 Inch Inch 4 2 TECHNICAL SPECIFICATIONS Electric Specifications Model Watt min max Hea ng Area max Volt BTU max Amp Hz EF262 265A 120 750 1500 60 5000 12 5 400 square feet Product Dimensions B E G H I D C A F unit B C I EF262A mm 728 637 239 EF263A mm 779 688 239 EF264A mm 881 790 239 EF265A Inch mm 982 892 239 Inch M...

Page 8: ...y damages that may have for the insert or spare parts Electric Fireplace Insert Model Number EF262 265A OWNER S MANUAL WARNING Read and understand this entire owner s manual including all safety information before plugging in or using this product Failure to do so could result in fire electric shock or serious personal injury CAUTION Keep this owner s manual for future reference If you sell or give...

Page 9: ...replace may be installed virtually anywhere in your home However when choosing a location ensure that the general instructions for safety are followed For best results install out of direct sunlight water or very damp air Power supply service must be installed within proximity of electric fireplace prior to finishing avoiding reconstruction WARNING Risk of Fire Keep electrical cords drapery furnis...

Page 10: ...nger than 7ft and 10 31 64 Always make sure the outlet is in good condition and the plug is not loose NEVER exceed the maximum amperage of the circuit This insert can be recessed into a wall or installed into a wood mantel or cabinet The installation is very easy just prepare the opening and outlet plug it on and push it into the opening NO extra steps need to take The opening depth 9 7 247mm is s...

Page 11: ...vailable to be purchased separately just contact the service team for purchase link Call 949 385 6588 or Email service5 fireandfireplaceservice com 5 OPERATING INSTRUCTIONS Read and understand this entire owner s manual including all safety information before plugging in or using this product Failure to do so could result in electric shock fire serious injury or death WARNING Do not operate the un...

Page 12: ...r is not used for a long period of time BUTTON NAME FUNCTION Standby Flame Press to cycle through 4 flame effects and off Mood Light Press to cycle through 9 mood light effects Heater Press to cycle through Low High off Heater will work regardless of the room temperature Press to power the fireplace on and enter standby mode or turn off all the functions at once and off ...

Page 13: ... at the remote receiver 5b Remote Control Remote Control Battery This remote control uses two AAA batteries included Battery must be recycled or disposed of properly Check with your local authority for recycling advice in your area BUTTON FUNCTION Standby Press to turn the fireplace on and enter standby mode or turn off all the functions at once TITLE ...

Page 14: ...the heater is on and turn off 10s after the heater is off Flame Mood Light Crackling Timer Flame Speed Heater Temperature Press to cycle through 4 flame effects and off Press to cycle through 5 cracking and Press to set the timer from 0 5H to 9 0H and Press to cycle through 5 flame speeds Press to cycle through Low High off Press to cycle through 9 mood light and off effects Press to set the room ...

Page 15: ...soil based product DO NOT use brass polish or household cleaners as these products will damage the metal trim Buff Use a good quality glass cleaner and dry thoroughly with a paper towel or lint free cloth NEVER use abrasive cleansers liquid sprays or any cleaner that could scratch the surface Wipe gently with a slightly damp cloth and a mild solution of dish soap and warm water NEVER use abrasive ...

Page 16: ... for one year from the date of purchase Missing or initially defec ve parts will be replaced free of charge during the period of this limited warranty If parts are unavailable comparable replacement of refund will be given The original dated sales receipt is required for all warranty claims This warranty does not cover damage which has occurred during transport from the point of purchase to the co...

Page 17: ...he wrong power source Water damage Damage caused from this insert being used outdoors Damage caused from this insert being used for excessive periods of time Damage caused by the insert being used in a commercial application Damage from use as a primary heat source Other misuse or abuse not specifically listed herein This product is not intended to be used as a primary heat source It is for supple...

Page 18: ... The thermostat does not work 1 Make sure the heater is turned on The thermostat will not work unless the heater is turned on 2 Make sure the thermostat is not set too low If the thermostat is set lower than room temperature the heater will turn on The FLAME button doesn t work The heater does not blow hot air when it turns on and off 1 Make sure the unit has power 2 If it has but the flame does n...

Page 19: ...M M θ Speaker Heater motor Heat element Mood light LED board Flame motor Bu on panel Sensor Receiver PCB RC01 046A01 Flame LED board Fuel bed LED board Log LED board Power cord Thermostat ACL ACN HEAT2 HEAT1 FAN LED1 LED4 SIREN IR KEY RT LED2 ...

Page 20: ...3 EF 262 05 007 A0 Legend Flame Group LLC Address 92 Corporate Park Ste C655 Irvine CA 92606 United States ...

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