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5. Additional information
5.1.Troubleshooting
1. If you could not connect your camera with Wi-Fi successfully, please confirm:
1
. Your home Wi-Fi network is 2.4G. Our camera does not support 5G Wi-Fi
network. Please check your Wi-Fi Frequency band of the Wi-Fi router, or
search its brand and model on google.
2
. If your router is dual band, please choose 2.4G Wi-Fi to connect your
phone.
3
. Please put this Wi-Fi camera more close to the router.
4
. Please check if the Wi-Fi router is operating properly first, then turn on the
DHCP of router, and set up WAP2-PSK for security recognized by the
camera.
5
. When you hear the voice “failed to configure wireless information, please
reset”, please reset the camera and connect it again.
2. If the camera network connection break off after your change network provider
or router, please reset the camera and re-install it.
3. If you get a blank screen or black screen after you scan the QR code to add the
camera, please try the following solutions:
1
. Try to add it on other device;
2
. Add this camera through “Wi-Fi Connection Setup through Computer”
4. If you get a black screen after click the camera to watch live video, please figure
out the problem by following steps.
1
. Please turn on the device setting page, click the button “About” to check if
there is malfunction notification of the sensor. If there is, please turn off the
camera, after several seconds, turn it on again. If not, please check if the
camera is connecting Ethernet cable and Wi-Fi network at the same time.
2
. Go to the account setting page, and click the button “Local Search” to check
if the camera has a picture. If there is a picture showing on the camera, the
problem may cause by network.
5. If you are going to watch the video recorded on SD card, please download
sdtool
on
www.mipcm.com
and install it on your PC.
6. If the camera can’t record normally, please check your store device.
1
. Please check the SD card status on your camera. If you have inserted it into
the camera, but there is nothings showing on SD card. Please turn off the
camera and re-inserted again.
2
. Please check whether your camera and Cloud Storage Box are in same
router. If you are unsure if they are in a same router, please go to the device
setting page and click network to their gateway. After you confirm that they
are in a same router, please go to device setting page and click storage
device to turn on this function.