Digital Receiver
Rio Rancho, NM
25
Service and Repair
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment
needs repair. Make sure you have followed the setup procedure and operating instructions. Check the interconnecting
cables and then go through the
Troubleshooting
section in this manual.
We strongly recommend that you
do not
try to repair the equipment yourself and
do not
have the local repair shop at-
tempt anything other than the simplest repair. If the repair is more complicated than a broken wire or loose connection,
send the unit to the factory for repair and service. Don’t attempt to adjust any controls inside the units. Once set at the
factory, the various controls and trimmers do not drift with age or vibration and never require readjustment.
There are
no adjustments inside that will make a malfunctioning unit start working
.
LECTROSONICS’ Service Department is equipped and staffed to quickly repair your equipment. In warranty repairs
are made at no charge in accordance with the terms of the warranty. Out-of-warranty repairs are charged at a modest
flat rate plus parts and shipping. Since it takes almost as much time and effort to determine what is wrong as it does to
make the repair, there is a charge for an exact quotation. We will be happy to quote approximate charges by phone for
out-of-warranty repairs.
Returning Units for Repair
For timely service, please follow the steps below:
A.
DO NOT return equipment to the factory for repair without first contacting us by email or by phone. We need
to know the nature of the problem, the model number and the serial number of the equipment. We also need a
phone number where you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).
B.
After receiving your request, we will issue you a return authorization number (R.A.). This number will help speed
your repair through our receiving and repair departments. The return authorization number must be clearly
shown on the
outside
of the shipping container.
C.
Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with the
proper packing materials. UPS is usually the best way to ship the units. Heavy units should be “double-boxed”
for safe transport.
D.
We also strongly recommend that you insure the equipment, since we cannot be responsible for loss of or dam-
age to equipment that you ship. Of course, we insure the equipment when we ship it back to you.
Lectrosonics USA:
Mailing address:
Shipping address:
Telephone:
Lectrosonics, Inc.
Lectrosonics, Inc.
(505) 892-4501
PO Box 15900
561 Laser Rd. NE, Suite 102
(800) 821-1121 Toll-free
Rio Rancho, NM 87174
Rio Rancho, NM 87124
(505) 892-6243 Fax
USA
USA
Web:
E-mail:
www.lectrosonics.com
Lectrosonics Canada:
Mailing
Address:
Telephone:
E-mail:
720 Spadina Avenue,
(416) 596-2202
Sales: [email protected]
Suite 600
(877) 753-2876 Toll-free
Service: [email protected]
Toronto, Ontario M5S 2T9
(877-7LECTRO)
(416)
596-6648
Fax
Self-Help Options for Non-Urgent Concerns
Our Facebook groups and weblists are a wealth of knowledge for user questions and information. Refer to:
Lectrosonics General Facebook Group
:
https://www.facebook.com/groups/69511015699
D Squared, Venue 2 and Wireless Designer Group
:
https://www.facebook.com/groups/104052953321109
The Wire Lists
:
https://lectrosonics.com/the-wire-lists.html
