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1.
I already have LEAPFROG Connect installed on my computer. Why doesn’t the
camera software download?
Please make sure you have installed the LEAPSTER EXPLORER™ software for the
LEAPFROG Connect Application. (The LEAPFROG Connect Application for LEAPSTER
EXPLORER is different from the Connect Application for other LEAPFROG products.)
You will need to download and install the Connect software for LEAPSTER EXPLORER
from leapfrog.com/connect or from the CD-ROM included with your handheld.
Turn on your LEAPSTER EXPLORER handheld and connect it to the computer with the
included USB cable (make sure your computer is connected to the Internet). Click
on the LEAPFROG Connect icon on your computer desktop to open the application.
Wait for LEAPSTER EXPLORER updates to finish downloading (the message center
will indicate when finished). Then wait while files are saved to your handheld. You can
check the On My LEAPSTER EXPLORER tab to ensure the Camera and Video Recorder
software is in your library.
You can also download the camera software by opening the LEAPFROG Connect
Application and clicking the Camera tab. Then, click the Setup button to download the
camera and video recorder software.
2.
I’m in LEAPFROG Connect but I can’t find the Camera tab to manage my
child’s photos.
The Camera tab is located on the left-hand side of the screen after you log in to a
LEAPSTER EXPLORER player name. Please make sure you have updated to the latest
version of the LEAPFROG Connect Application. To do this, make sure you are connected
to the Internet. Open the LEAPFROG Connect Application. If there is an update
available you will be notified. Follow the instructions on screen to download and install
the update.
Frequently Asked Questions
LEAPFROG
®
Connect
