45
Appendix D. Calling for Technical Support
In the event of not finding the solution for your problem, please contact our technical
support staff, or E-mail to <[email protected]>, with the following information:
Product name:
It will be easier for our staff to answer your question if you know the
name of the product. The name of the product is displayed during system booting.
Software driver version:
We are updating the version of utilities and drivers from time
to time, so it will be a great help for us to understand where the problem lies in. The
version number is printed on the diskette label.
Motherboard manufacturer, BIOS version and chipset:
It is important to know who
manufactured your motherboard, which system BIOS are you using, and what types of
chipset are being used on your motherboard.
Computer type and speed:
The type of processor you are using and its speed.
Monitor manufacturer and model:
Please advise the type and supporting mode of the
monitor you are using.
Detailed description of your problem:
Please describe in detail all the problems you
encountered, including the kind of software and hardware you are using, and the contents
of your system files.
Appendix E. FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communi-cations. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Shielded interface cables must be used in order to comply with emission limits.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
