12. TROUBLESHOOTING
13. WARRANTY
1. Our fireplaces are guaranteed 5 years of part replacement. The warranty is valid from the date of
purchase.
2. Warranty will be applied on presentation of a dated cash receipt or invoice and is strictly limited to
factory service repair of the piece(s) that are found to be defective.
3. Installation costs will not be reimbursed in any case of damages for any reason whatsoever.
4. The manufacturer will not be held responsible for any incidental or consequential defects on goods or
individuals.
5. The warranty will not be applied if devices have been subjected to abnormal use or if used under
other conditions of use than the ones they were intended for.
6. The warranty will not apply in case of deterioration or accident due to negligence, damages caused
by failing to maintain and service the device or resulting from an alteration of material.
The manufacturer guarantees the product, with the exception of the following parts, which are subject
to normal wear and tear, for 2 years from the date of purchase, as stated in: Proof of document
(invoice and/or receipt) stating the seller’s name and the date of sale.
In order for the warranty to be valid and cover, the installation must be carried out in accordance with
the installation instructions.
It is recommended to perform a functional test of the product before using it. Installations that do not
comply with the applicable regulations will void the warranty, as will unintendedly use and failure to
perform the manufacturer’s intended maintenance.
Warning Symbol
Cause
Solution
Arrow button flashing along with
single beeps:
B • B • B • B • B • B • B • B
CO2 concentration reaches the
warning level
Let some fresh air into the room as
soon as possible
Arrow button flashing along with
repetitive two short beeps:
BB • BB • BB • BB • BB • BB • BB
Overheating burning chamber
Leave the burner shut off and wait
until the unit cools down
Arrow button flashing along with
repetitive three short beeps:
BBB • BBB • BBB • BBB • BBB
Overheated fuel tank
Leave the burner shut off and wait
until the unit cools down
Arrow button flashing along with
repetitive four short beeps:
BBBB • BBBB • BBBB • BBBB
Burner is not leveled
Make adjustment to the burner level
and restart unit
Arrow button flashing along with one
short beep and one long beep:
BB~~ • BB~~ • BB~~ • BB~~
Fuel shortage
Shut down the unit, wait until cool
and refill more fuel
Arrow button flashing along with two
short beeps and one long beep:
BBB~~ • BBB~~ • BBB~~ • BBB~~
CO2 warning
Keep the room ventilated and then
restart the unit if necessary
Arrow button flashing along with
three short beeps and one long beep:
BBBB~~ • BBBB~~ • BBBB~~ • BBBB~~
Ignition failed or fire extinguished.
Burner will stop working within
30 seconds
Allow the burner to cool down and
restart
12
