diamond - User Manual
Version: 8.0.0/1
Exported on: 24 October, 2023
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Troubleshooting
The message "Not Connected" appears on the surface displays.
This message appears if there is a problem with the network connection to Power Core.
Check the network cabling from the surface, and the IP addresses of the diamond frame and Power Core.
Check the "Control Interface" settings in both diamond and Power Core.
Check that the module above the frame's connector board is fitted correctly, with all screws tightened. If the screws are
not fixed properly, then the module may not be plugged fully into the connector board underneath. This can lead to an
intermittent network connection.
The displays on the surface look blank.
This can happen if there are no sources assigned to the fader strips. Either load a snapshot (to recall an existing setup) or
assign some sources manually to the fader strips.
The correct pages do not appear on the GUI display(s)
If the correct pages do not appear on the GUI, then there could be a problem with the start script. Check the settings
prepared in VisTool Admin.
The message "No License Found" appears on the GUI display(s).
The message "Not Connected" appears on the GUI display(s).
This message appears if the host PC loses its network connection to Power Core. You should check the network cabling
from the host PC, and the IP addresses of the host PC and Power Core.
FAQs
Q: What information is shown on the surface displays during boot-up?
A
: The following information is shown on the control surface modules during boot-up:
Firmware revision
Module Type (e.g. FADER A).
Module ID (e.g. Slot 7).
Method of Communication to the Control Interface (e.g. CAN).
IP Address of the Control Interface. This is the control IP for diamond.
Multicast Address group for the Control Interface. This is shown on the frame's IP module only.
Q; What information is shown on Power Core during boot-up?
A
: The Power Core front panel changes shows the boot-up progress as follows:
First, the display
and
STATUS
LED
are black and unlit.
Then, the Lawo logo appears and
the
STATUS
LED
lights in white.
As soon as boot-up is complete,
the
Welcome
page appears and
the
STATUS
LED
starts to blink; its color reflects
the sync status.
If
the
STATUS
LED does not start to blink, then the device has an internal problem. Please reboot the device as a first step.
Q: What is a warm start?
A
: When Power Core loads its warm start data, it means that the system returns to whatever the settings were at the last
power off.
Please note
:
