31
TROUBLESHOOTING
The signal is affected by metal
objects (fences, reinforcement
steel) or buried cables close by.
Adjust the boundary wire according to
instructions.
There are obstacles too close to
the edge of the boundary wire.
The robotic lawnmower is
affected by the signal from
another robotic lawnmower
installation close by.
Empty battery.
The robotic lawnmower cannot
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Check the boundary wire for proper
connection to the base station.
The battery has a fault.
Contact the After Sales Helpline.
The robotic
lawnmower has
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The base station is on a slope.
Place the base station on a surface
that is entirely level.
Poor connection caused by
debris on the charging strips.
Clean the contact strip located on the
base station and the charging strips
on the mower using a cloth.
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Restart the mower.
The robotic
lawnmower is stuck
in the base station.
There is an object in the way of
the robotic lawnmower preventing
it from leaving the base station.
Remove the object.
The robotic
lawnmower is upside
down.
The robotic lawnmower is leaning
too much or has turned over.
Turn the robotic lawnmower the right
way up and rectify the reason for it
getting turned over.
Collision sensor
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Mower body cannot move freely
around its chassis.
Check that the mower body can
move freely around its chassis. If the
problem remains, contact the After
Sales Helpline.
Safety function faulty
Temporary electronic or software
related issue in the mower.
Switch off the mower. Restart the
mower. Download and install the
latest software update from www.
cleva-europe.com. If the problem
remains, contact the After Sales
Helpline.
Electronic problem
Charging system
problem
Temporary problem
The robotic
lawnmower runs to
the base station, but
the blade disc does
not rotate.
The robotic lawnmower searches
for the base station.
This is normal. The mower needs to
recharge. The blade disc does not
rotate while it is searching for the
base station automatically.
