FAQ
APPLICATION
01
I didn’t receive a verification email when I signed up on the application.
Please click ‘Resend’ several times and check your SPAM and PROMOTION email folders. If you still didn’t receive one, we
suggest trying with another email address.
02
What is “Unknown” in the application?
When the actual weight of your cat and the input weight on the app need to be somehow similar. If the weights are
different, LavvieBot will not recognize your cat and show "Unknown". However, the range of a cat's weight is 350g up and
down. (Sorry for using grams as units, but this is an example) Let's say your cat weighs about 500g, then 850g and 150g
would be maximum and minimum arrangement of your cat’s weight.
03
What does “Location” mean on PurrSong application?
The Location is the place where the cat uses the LavvieBot S, for example, it could be a living room, bedroom, office, etc.
Please make sure to set the “Location” when you register your LavvieBot and cat.
04
How should I distinguish the “Location”?
You can distinguish “Locations” based on your cat’s daily living space. For example, if you have two LavvieBots in your
house and your cats use both units, then all your cats and LavvieBots must be registered in the same “Location”. If your
cats have their own preference and use only one of the two, register them under a different Location accordingly so that
you can have more accurate information for each cat.
05
What is the relationship between “Locations” and “Users”?
The Location have two concepts of users: “Super User” and “User.” The Super User refers to a user who creates the
Location and is the one who manages this Location such as registering/editing/deleting cats and LavvieBot, inviting
“User” to “Super User’s” locations, delegating the authority of Super User to one of the “Users” in that location, and
deleting all the information of Locations. On the other hand, once “Users” are invited to the certain “Location”, they
can receive information.
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