31
Service
In the chapter "Something not working?" some disturbances have been
summarised, which you can solve yourself. If you do not find any
helpful information there, please contact your local customer service
centre. It is nearby and if necessary can reach you quickly.
(Addresses and phone numbers can be found in the Warranty
Conditions/Service Departments)
Be well prepared before you phone. This facilitates the diagnosis and
the decision as to whether a customer service visit is necessary. With
our checklist you can gather important information before making
your call:
Make a note of the PNC-number and the S-number. They are both on
the type plate behind your tumble dryer’s door.
PNC
................................
S-No
................................
If possible establish:
• How is the disturbance evident?
• Under what circumstances does the disturbance occur?
When do you incur costs even during the warranty period?
– if you could have solved the disturbance yourself with the help of the
Troubleshooting table (see section "Something not working?"),
– if the customer service engineer has to make several journeys because
he did not receive all the necessary important information before his
visit and now e.g. has to fetch spares. You can avoid these extra trips
by preparing your telephone call properly in the way described above.
