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over, transportation of the appliance from the user’s
place of residence to Laurastar’s premises, and return
transportation, shall be carried out at the user’s risk.
3. Term of validity
This guarantee is only valid for the entitlements that
it accords to the user and that the user has asserted
against Laurastar within the guarantee term.
The guarantee term is one year for countries that are
not members of the European Union and two years
for European Union Member States and Switzerland,
calculated from the date of delivery of the appliance
to the user. If defects are notifi ed after the guarantee
term has come to an end, or if the documents or items
of evidence that are necessary to assert the defects
in accordance with the present declaration are not
present until after the end of the guarantee term, the
user shall not hold any rights or entitlements by virtue of
this guarantee.
4. Immediate notifi cation of defects
When the user discovers a defect in the appliance,
he / she undertakes to communicate this to Laurastar
without delay. If the user does not do so, he / she shall
lose the entitlements afforded by the present guarantee.
5. Methods for asserting entitlements arising
from the present declaration
In order to assert the entitlements resulting from
this guarantee, the user must contact the Laurastar
Customer Service department, either :
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the Customer
Service department and send, at his / her own risk:
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice, of the
till receipt or any other suitable document as evidence
of the date or place of purchase.
The Customer Service department is available to
provide any additional information on this subject.
You will fi nd other addresses for importers and offi cial
service partners at www.laurastar.com.
If an appliance is returned to the Laurastar approved
service centre when there is no defect present, the user
shall be liable for thendispatch and return costs.
6. Laurastar™ after-sales service
If a Laurastar appliance is delivered to an agreed
service centre foran intervention that is not covered by
any warranty clause or after the warranty period, said
intervention will be considered as a «out-ofwarranty
repair» and shall be invoiced. Special clause only
applicable in France:
In addition to the contractual guarantee detailed above,
customers benefi t from the legal guarantee for hidden
defects set out in Article 1641 et seq. of the French Civil
Code.
Special clause only applicable in China/
Taiwan
The aforementioned guarantee does not apply if the
faulty product return or request for repair or exchange
is made in China/Taiwan, except if all of the following
conditions apply:
1. The customer must provide all required evidence,
such as the offi cial sales receipt, guarantee certifi cate,
etc. in order to prove that the product in question was
purchased from the offi cial sales channel in China/
Taiwan that is directly or indirectly authorised by
Laurastar; and
2. A compulsory certifi cation sticker must be affi xed to
the respective product by Laurastar with regard to its
sale and use in China/ Taiwan.
Special clause only applicable in the
Republic of Korea
The aforementioned guarantee does not apply if the
faulty productreturn or request for repair or exchange
is made in the Republic of Korea, except if all of the
following conditions apply:
1. The customer must provide all required evidence,
such as the offi cial sales receipt, guarantee certifi -
cate, etc. in order to prove that the product in question
was purchased from the offi cial sales channel in the
Republic of Korea that is directly or indirectly authorised
by Laurastar; and
2. A compulsory certifi cation sticker that is specifi c to
the Republic of Korea must be affi xed to the product in
question.
3. The exclusion of the Republic of Korea from the inter-
national guarantee went into effect in June 2017.
EN
