29 Troubleshooting
Files cannot be downloaded
1.
Make sure the proper connection between computer and player is established.
2.
Check if the memory is full.
3.
Check if the USB cable is damaged and replace if necessary.
Audio files not playable
This player cannot play audio files that are copy protected. Please ensure that only files that
contain no copy protection are transferred to the player.
Video files not playable
Please check that the video files transferred to the player are in the correct size and format.
Some files may need to be re-encoded to be compatible with this player. (you might need a
3
rd
party video converting software)
FM Radio and FM transmission not clear
Make sure that you plug your earphones into the player. The earphones will work as an
antenna for a clear FM transmission
