STB-HDM3000
USER MANUAL
29
TROUBLE SHOOTING
Connecting a 3.5” (Desktop) Hard Drive
Connect the USB cable to the drive and to the STB before turning the drive ON.
Only single partition drive should be used.
Please ensure that the drive is formatted in FAT32 or NTFS before recording.
TROUBLE SHOOTING
Problem
Possible Cause
Solution
No Picture
Power is not connected
Connect the power and
make sure unit is turned on.
Screen Shows “No Signal”
Antenna cable is not
connected
Check the antenna
connection to the rear of the
STB
No sound
No or incorrect audio cable
connections
Check connections of audio
cables
Sound is muted
Un-Mute audio
No picture but sound OK
No or incorrect Video cable
connections
Make sure cables are
connected correctly.
Remote Control is not
responding
Batteries are flat
Replace.
Picture is breaking up
Signal is too weak
Check antenna connection.
USB device is not detected
Not powered correctly
Check power source (if
fitted) or reconnect.
Movie Payback out of sync
Faulty file
Check file to ensure not
encoding issue
File to large for STB
Re-encode file at lower
resolution and/or data rate
