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TrouBLe ShooTInG Q & a
Most of the troubleshooting issue can be easily solved. The common cases and the
respective solutions are listed in the table below. If the problem is not listed or not
shown below please contact technical support.
Problem
Possible reason
Solution
No Picture,
No Audio
The Batteries are totally discharged.
Replace batteries with new ones
The power cable is properly
connected to the device.
Check the power lead connection.
Confirm that the adaptor has power.
The Device is not switched on.
Slide the “Power Switch” to the “ON”
position.
The number of DVB-T
channels is not was
expected
The number of available channels is
limited to the number of channels
broadcast in a given area.
Perform “Auto Search” or “Manual
Search” to rescan all channels.
The signal quality of some channels
is too low
Use the external antenna to increase
the reception sensitivity. For Indoor
use, place the antenna on a high point
close to a window.
Some TV channels are not available
Only the locally broadcast channels
can be viewed. They can differ from
area to area.
All channels show
“No Signal” or random
mosaic tiles appear
on the display.
Some TV channels signal quality
is too low.
Use the external antenna to increase
the reception sensitivity. For Indoor
use, place the antenna on a high point
close to a window
Wrong antenna is used
Use only the external antenna provided
with this device
No DVB-T service is provided in the area
Check the DVB-T coverage in your area.
The video is fine
but there is no sound
The volume is too low
Click the “VOL +” button to raise the
volume
The audio is muted
Click the “MUTE” button to disable the
mute function.
The power LED is
flashing.
The battery power is too low
Connect the TV to an external power
source or replace the batteries
