Retractable screens should always be installed square, plumb and level.
THE SCREEN FABRIC GETS BLOWN OUT OF THE SIDE TRACKS
An Anti-Wind Brush Pile is located inside the B-Inside Rails. This Anti-Wind Pile is designed so that the
stiff bristles of the Brush Pile will engage inside the holes of the screen fabric as wind blows/pushes on
the fabric. Check that the aluminum walls of the B-Inside Rails have not been bent outward during
customer installation since this will prevent proper engagement. If needed take your thumb and
forefinger and gently run them along the length of the B-Inside Rails altering these back into a straight
90-degree position. This will reposition the Anti-Wind Pile so that it can perform as intended.
Be sure that the L-Pull Bar Lock engages the D-Pull Bar as shown in image [Fig 4C]. Using the height adjustment wheel on the
L-Pull Bar Lock, adjust the height to the appropriate level so that it easily engages the L-Pull Bar. When correctly adjusted the
latching and unlatching should be smooth and easy and the screen will stay latched until manually released.
Check that the Anti-Wind Brush Pile has not been deformed or damaged and that it is still pointing in a 60 degree angle within
the B-Inside Rails.
Add an additional O-Weight Bar (or other ballast material) inside the D-Pull Bar.
Windy conditions may affect the performance of a retractable screen. Retract the screen in windy circumstances, during inclement
weather, when not needed to support immediate ventilation or during prolong periods when not used.
THE SCREEN IS DIFFICULT TO PULL DOWN OR UP
Check that the screen has been installed in a square and plumb opening. Adjust the opening as needed.
An Anti-Window Brush Pile is located just inside the B-Inside Rails. Gently run your finger or another soft object down each side
of the screen fabric in order to release the engagement of the Anti-Wind Brush Pile within the small openings in the Screen Fabric.
Now retract the screen.
Check and correct any interference (e.g. screws or debris) inside the B-Inside Rails.
Check that the D-Pull Bar glides smoothly. Slightly trim the aluminum D-PULL BAR if needed.
Check to see if the J-Weatherstrip is catching or binding in the B-Inside Rails
Remove the plastic Cassette End Cap from the operating side from the A-Screen Cassette Assembly and verify that the allen screw is
not fastened so tightly that it is restricting the operation.
Check that the tension device mounting screws have not loosened, and that the plunger is compressed far enough to allow the
chain to pass through it easily. Confirm that the mounting fasteners and anchors are appropriate for the substrate and replace if
necessary, and tighten the fasteners. If necessary, reposition the tension device slightly lower to provide additional clearance for the
chain to pass through it easily.
THE SCREEN DOES NOT RETRACT EVENLY
Check that the screen has been installed in a square and plumb opening. Correct the opening as needed.
Pull the screen all the way down to the bottom of the opening and then retract the screen. This will often help the screen fabric to
realign.
Pull the screen all the way down to the bottom of the opening. Look to see if there are creases in the fabric or other signs
indicating that the screen fabric may have rolled over itself inside the A-Screen Cassette Assembly. If needed remove the A-Screen
Cassette Assembly from the opening, extend (unroll) all of the screen fabric and then retract the fabric making sure to remove any
wrinkles or creases.
ANTI-WIND BRUSH PILE MOVES IN THE SIDE GUIDE RAILS
The Anti-Wind Brush Pile that is located inside the aluminum B-Inside Rails need to be crimped securely in place so that it does not
move within the channels of the B-Inside Rails (see step 4).
The L-PULL BAR LOCKS DO NOT CATCH ON THE D-PULL BAR
Adjust the height of the latch on the L-Pull Bar Locks using the wheel style finger adjustment. The engagement of the L-Pull Bar
Locks to the D-Pull Bar should match image 4C.
THE D-PULL BAR MOVES DURING WINDY CONDITIONS
Add an additional O-Weight Bar (or other ballast material) inside the D-Pull Bar.
Windy conditions may affect the performance of a retractable screen. Retract the screen in windy circumstances, during inclement
weather, when not needed to support immediate ventilation or during prolong periods when not used.
THE SCREEN IS TORN OR WRINKLED
The screen fabric has gotten bunched-up a bit in the screen Cassette. This can happen after a windy day or, if a person, animal or
object collides with the screen. When these things happen the edge(s) of the screen fabric can get pushed out of one or both of
the Side Guide Rails. If the screen is used without first positioning the edges of the screen fabric back fully inside the Side Guide
Rails, folds, creases and other damage can occur. In many cases where severe damage has not occurred then the issue can be
remedied as follows. Remove the Screen Cassette Assembly from the opening, extend (unroll) all of the screen fabric and then
retract the fabric making sure to remove any wrinkles or creases.
Contact dealer to order a Screen Refill Replacement Kit
THE J-WEATHER STRIP DOES NOT SEAL AGAINST THE FLOOR/SILL
Check that the screen has been installed in a square and plumb opening. Correct the opening as needed.
Contact dealer to order the slightly larger optional Seal.
Adjust the height of the latch on the L-Pull Bar Locks using the wheel finger adjustment. The engagement of the L-Pull Bar Locks to
the D-Pull Bar should match image 4C.
Add an additional O-Weight Bar (or other ballast material) inside the D-Pull Bar.
WHEN RETRACTED THE L-PULL BAR WITH SCREEN FABRIC FALLS DOWN SEVERAL INCHES
Add spring tension.
TROUBLESHOOTING GUIDE
Shorter Pile
?
Installation Questions
?
Missing Parts
?
Replacement Parts
?
Please call our Homeowner Helpline @ 1-888-483-3768
DON’T GO BACK TO THE STORE!
Installation Questions? Missing Parts? Replacement Parts?
DON’T GO BACK TO THE STORE!
Please call our Homeowner HelpLine: 1-888-483-3768
