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ECA-5540 User Manual 

 

66 

 

Controller 1 SATA and RST Configuration 

 

Feature 

Options 

Description 

SATA Configuration 

Disabled 

Enabled

 

Enables or disables SATA Controller 

SATA Mode Selection 

AHCI

 

Determines how SATA controller(s) operate. 

Port0 

Disabled 

Enabled

 

Enable or Disable SATA Port 

Hot Plug 

Disabled 

Enabled 

Designates this port as Hot Pluggable. 

Configured as eSATA 

Disabled 

Enabled 

Configures port as External SATA (eSATA) 

Spin Up Device 

Disabled 

Enabled 

If enabled for any of ports Staggerred Spin Up will be 
performed and only the drives switch  has  this option 
enabled will spin up at boot. Otherwise all drives spin up 
at boot. 

SATA Device Type 

Hard Disk Drive 

Solid State Drive 

Identify the SATA port is connected to Solid State Drive 
or Hard Disk Drive 

Port1 

Disabled 

Enabled

 

Enable or Disable SATA Port 

Hot Plug 

Disabled 

Enabled 

Designates this port as Hot Pluggable. 

Configured as eSATA 

Disabled 

Enabled 

Configures port as External SATA (eSATA) 

Spin Up Device 

Disabled 

Enabled 

If enabled for any of ports Staggerred Spin Up will be 
performed and only the drives switch  has  this option 
enabled will spin up at boot. Otherwise all drives spin up 
at boot. 

SATA Device Type 

Hard Disk Drive 

Solid State Drive 

Identify the SATA port is connected to Solid State Drive 
or Hard Disk Drive 

Summary of Contents for ECA-5540

Page 1: ...ECA 5540 User Manual 1 ECA 5540 User Manual Version 1 0 Date of Release 2024 01 29 Edge Computing Appliance Platform Hardware Platforms for Edge Computing...

Page 2: ...hing you should pay special attention to while using the product This mark indicates that there is a caution or warning and it is something that could damage your property or product Online Resources...

Page 3: ...ilongguan Town Changping District Beijing 102208 China T 86 010 82795600 F 86 010 62963250 E service ls china com cn USA Lanner Electronics Inc 47790 Westinghouse Drive Fremont CA 94539 T 1 855 852 66...

Page 4: ...tion may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interferenc...

Page 5: ...lise et met une nergie radiofr quence et s il n est pas install et utilis conform ment aux instructions des fournisseurs de composants sans fil il risque de provoquer des interf rences dans les commun...

Page 6: ...vert laisse l air s chapper ce qui peut interrompre et rediriger le flux d air frais destin aux composants internes Les d charges lectrostatiques ESD peuvent endommager l quipement et g ner les circui...

Page 7: ...with earthing connection Cet quipement doit tre mis la terre La fiche d alimentation doit tre connect e une prise de terre correctement c bl e Suitable for installation in Information Technology Rooms...

Page 8: ...tre les effets n fastes du bruit externe et r duire les risques d lectrocution en cas de foudre Pour d sinstaller l quipement d branchez le c ble de mise la terre apr s avoir teint l appareil Un c ble...

Page 9: ...Jumpers and Connectors 16 Chapter 2 Hardware Setup 27 Opening the Chassis 27 Installing the System Memory 28 Installing M 2 Storage Modules Optional 29 Installing Low Profile PCIe Expansion Card Opti...

Page 10: ...rm Configuration 64 Socket Configuration 69 Server Mgmt 94 Security 99 Boot Menu 102 Save Exit Menu 103 Appendix A LED Indicator Explanations 105 Appendix B Dual BIOS Introduction 106 Appendix C Conne...

Page 11: ...SATA U 2 1x FHFL PCIe 16 Slot 2x LP or 1x FHHL Slot PCIE 8 Secure IPMI and TPM 2 0 Module onboard A NVIDIA Certified System for Industrial Edge Package Content Your package contains the following ite...

Page 12: ...onsole Port USB Port 2x USB 3 0 Port Display Mini DP via IAC AST2600 IPMI card Power Input Dual DC Power Inlet Storage HDD SSD Support 2x 2 5 HDD SSD Onboard Slots 1x M 2 2280 M Key for NVMe Module 1x...

Page 13: ...Slot F4 Reset Button 1x Reset Button F5 LED Indicators Power Status LED Indicators F6 Power Button 1x Power Button F7 MGT Port 1x 1GbE RJ45 Management Port F8 Console Port 1x 1GbE RJ45 Console Port F9...

Page 14: ...ECA 5540 User Manual 14 CHAPTER 2 MOTHERBOARD INFORMATION Block Diagram Intel Emerald Rapids...

Page 15: ...5540 User Manual 15 Motherboard Layout The motherboard layout shows the connectors and jumpers on the board Refer to the following picture as a reference of the pin assignments and the internal connec...

Page 16: ...n so that they become SHORT To make the pins setting OPEN remove the jumper cap 2 pin Header 3 pin Header 4 pin Header Open Short Open 1 2 Jumped Open 1 2 Jumped Connectors Pin Assignment 1 JFAN1 JFAN...

Page 17: ...Description Pin Description 1 ESPI_CLK 2 ESPI_IO1 3 ESPI_RST 4 ESPI_IO0 5 ESPI_CS 6 P3V3 7 ESPI_IO3 8 Key 9 ESPI_IO2 10 GND 11 P3V3_AUX 12 NC 7 JPLD1 For Lanner CPLD Debug Purpose Pin Description 1 C...

Page 18: ...mal 2 3 ME Force Update 14 JBIOSRCVR1 For Recover BIOS Pin Description 1 2 Normal 2 3 Recover BIOS 15 JATX3 HDD Power CONN Pin Description 1 GND 2 GND 3 P5V 4 P12V 16 J2 J3 OCP X8 Slot Pin Description...

Page 19: ...GND A19 GND B20 CPUPETN6 A20 CPUPERN6 B21 CPUPETP6 A21 CPUPERP6 B22 GND A22 GND B23 CPUPETN5 A23 CPUPERN5 B24 CPUPETP5 A24 CPUPERP5 B25 GND A25 GND B26 CPUPETN4 A26 CPUPERN4 B27 CPUPETP4 A27 CPUPERP4...

Page 20: ...6 NC A56 NC B57 NC A57 NC B58 NC A58 NC B59 NC A59 NC B60 NC A60 NC B61 NC A61 NC B62 NC A62 NC B63 NC A63 NC B64 NC A64 NC B65 NC A65 NC B66 NC A66 NC B67 NC A67 NC B68 NC A68 NC B69 NC A69 NC B70 NC...

Page 21: ...4 NC B15 REFCLK A15 NC B16 GND A16 GND B17 CPUPETN0 A17 CPUPERN0 B18 CPUPETP0 A18 CPUPERP0 B19 GND A19 GND B20 CPUPETN1 A20 CPUPERN1 B21 CPUPETP1 A21 CPUPERP1 B22 GND A22 GND B23 CPUPETN2 A23 CPUPERN2...

Page 22: ...3 CPUPERN11 B54 CPUPETP11 A54 CPUPERP11 B55 GND A55 GND B56 CPUPETN12 A56 CPUPERN12 B57 CPUPETP12 A57 CPUPERP12 B58 GND A58 GND B59 CPUPETN13 A59 CPUPERN13 B60 CPUPETP13 A60 CPUPERP13 B61 GND A61 GND...

Page 23: ...1 A21 CPUPERN2 B22 GND A22 GND B23 CPUPETP2 A23 CPUPERP3 B24 CPUPETN2 A24 CPUPERN3 B25 GND A25 GND B26 CPUPETP3 A26 REFCLK B27 CPUPETN3 A27 REFCLK B28 GND A28 GND B29 PWR_ON_N A29 SMB_SCL B30 PWR_ON_N...

Page 24: ...9 GND B20 CPUPETP1 A20 CPUPERP2 B21 CPUPETN1 A21 CPUPERN2 B22 GND A22 GND B23 CPUPETP2 A23 CPUPERP3 B24 CPUPETN2 A24 CPUPERN3 B25 GND A25 GND B26 CPUPETP3 A26 REFCLK B27 CPUPETN3 A27 REFCLK B28 GND A2...

Page 25: ...401 Pin Description Pin Description B1 12V A1 P5V_DSW B2 12V A2 NC B3 12V A3 P5V_AUX B4 12V A4 P5V_AUX B5 12V A5 P5V_AUX B6 12V A6 P5V_AUX B7 12V A7 P5V_AUX B8 12V A8 NC B9 NC A9 P5V B10 NC A10 P5V B1...

Page 26: ...39 FP_PWR_BTN_NCT_N B40 GND A40 FM_BMC_PFR_PWRBTN_OUT_N B41 LAN1_MDI2P A41 FM_BMC_PWRBTN_OUT_N B42 LAN1_MDI2N A42 FP_BMC_PWR_BTN_R2_N B43 GND A43 RST_CPLD_RSTBTN_OUT_R_N B44 GND A44 FP_BMC_RST_BTN_N B...

Page 27: ...ensure all power connections are disconnected to fully shut down the device Additionally wear ESD protection gloves while carrying out the procedures in this chapter Opening the Chassis 1 Power off th...

Page 28: ...MM 4000MHZ Minimum DIMM Installed At least 1 memory module to boot and run from Memory Module Installation Instructions 1 Power off the system and open the chassis 2 Locate the DIMM memory modules slo...

Page 29: ...ion 1 Power down the system and open the chassis 2 Locate the M 2 module slot on the motherboard 3 Align the notch of the module card with the socket key in the pin slot 4 Insert the module card pins...

Page 30: ...g steps for installation 1 Power off the system and open the chassis cover 2 Locate the LP PCIe slots The slot bracket should be secured to the motherboard 3 Remove the two 2 screws securing the slot...

Page 31: ...ECA 5540 User Manual 31 5 Install the bracket back onto the motherboard Secure with three 3 screws Repeat steps if installing a second module card...

Page 32: ...ollowing steps for installation 1 Power off the system and open the chassis cover 2 Unscrew the two 2 screws on left side of the bracket and one 1 screw on the right side 3 Pick up the PCIe bracket al...

Page 33: ...te the 2 5 disk bay on the front panel 2 To remove the tray push the tab for the tab lever to slide open and then hold the tab lever to pull out the tray 3 Slide one 2 5 SSD into the tray and make sur...

Page 34: ...CA 5540 User Manual 34 5 Place the mounted disk tray back into the system Gently slide the tray in until it is securely seated then press the tab lever until it clicks indicating it is locked in place...

Page 35: ...AC PSUs Please prepare the power supply units that matching this capacity 1 Power off the system Locate the power supply units on the front panel 2 Press on the tab and hold the handle to pull out the...

Page 36: ...C stack with an IPMI 2 0 implementation System Management Sensor monitoring System power management Watchdog timer Fan speed monitor and control Event Log System Event Log SEL Text Console Redirection...

Page 37: ...power soft off Server s power status report Watchdog Timer The BMC provides an IPMI 2 0 compatible watchdog timer which can prevent the system from system hanging Fan Speed Control BMC oversees fan sp...

Page 38: ...t video recording recorded videos to be downloaded playable Virtual Media Redirection The BMC provides remote virtual CD and HD redirection CD image could be mounted directly in KVM window HD could be...

Page 39: ...lities Chassis 00h 00h Get Chassis Status Chassis 00h 01h Chassis Control Chassis 00h 02h Chassis Reset Chassis 00h 03h Sensor Device Commands Get Sensor Reading Factors S E 04h 23h Get Sensor Hystere...

Page 40: ...ration Parameters Transport 0Ch 01h Get LAN Configuration Parameters Transport 0Ch 02h Serial Modem Device Commands Set User Callback Options Transport 0Ch 1Ah Get User Callback Options Transport 0Ch...

Page 41: ...BMC prompts you to enter username and password A screenshot of the login screen is given below Login Page Username Enter your username in this field Password Enter your password in this field Login A...

Page 42: ...hange the default password once you log in The dialog is shown below Change the default password Dialog Clicking OK will take you to set a password Change the default password Set password Note Duplic...

Page 43: ...and DNS pages you could specify the hostname and network settings of BMC On the Remote Control page you could specify allowed IP region which could access KVM and Remote media web pages On the Date a...

Page 44: ...bar is shown below Menu Bar Quick Button and Logged in User The user information and quick buttons are located at the top right of the Web UI User Information Logged in user information Click the ico...

Page 45: ...ts privilege level This option shows the logged in username and privilege There are four kinds of privileges User Only valid commands are allowed Operator All BMC commands are allowed except for the c...

Page 46: ...below 1 Boot up the system 2 Pressing the Tab or Del key immediately allows you to enter the Setup utility and then you will be directed to the BIOS main screen The instructions for BIOS navigations a...

Page 47: ...CRB code base X64 Compliancy UEFI version PI version BIOS Version BIOS release version Build Date and Time MM DD YYYY Access Level Administrator User Memory Information Total Memory by case System Dat...

Page 48: ...ECA 5540 User Manual 48 Advanced Page Select the Advanced menu item from the BIOS setup screen to enter the Advanced setup screen Users can select any of the items in the left frame of the screen...

Page 49: ...Feature Options Description Security Device Support Enabled Disabled Enables or disables BIOS support for security device By disabling this function OS will not show Security Device TCG EFI protocol...

Page 50: ...isables Security Device NOTE Your computer will reboot during restart in order to change State of the Device Pending operation None TPM Clear Schedules an Operation for the Security Device NOTE Your c...

Page 51: ...ecurity Device Support Enabled Disabled Enables or disables BIOS support for security device By disabling this function OS will not show Security Device TCG EFI protocol and INT1A interface will not b...

Page 52: ...rarchy Physical Presence Spec Version 1 2 1 3 Select to tell OS to support PPI Spec Version 1 2 or 1 3 NOTE Some HCK tests might not support 1 3 TPM 20 InterfaceType TIS Select TPM 20 Device for the C...

Page 53: ...ECA 5540 User Manual 53 AST2600 Super IO Configuration...

Page 54: ...ECA 5540 User Manual 54 Serial Port 1 Configuration Feature Options Description Serial Port Enabled Disabled Enable or Disable Serial Port COM Device Settings NA IO 3F8h IRQ 4...

Page 55: ...ECA 5540 User Manual 55 Serial Port 2 Configuration Feature Options Description Serial Port Enabled Disabled Enables or disables Serial Port 2 Device Settings NA IO 2F8h IRQ 3...

Page 56: ...ECA 5540 User Manual 56 Serial Port Console Redirection Feature Options Description COM0 Console Redirection Enabled Disabled Enables or disables Console Redirection...

Page 57: ...Unicode chars onto 1 or more bytes ANSI Extended ASCII char set Bits per second 9600 19200 38400 57600 115200 Selects serial port transmission speed The speed must be matched on the other side Long o...

Page 58: ...abled Enables VT UTF8 Combination Key Support for ANSI VT100 terminals Recorder Mode Disabled Enabled With this mode enabled only text will be sent This is to capture Terminal data Resolution 100x31 D...

Page 59: ...Disabled Enabled Enables or disables 64bit capable Devices to be Decoded in Above 4G Address Space Only if System Supports 64 bit PCI Decoding SR IOV Support Disabled Enabled If the system has SR IOV...

Page 60: ...abled Enables or disables USB Mass Storage Driver Support Port 60 64 Emulation Enabled Disabled Enables I O port 60h 64h emulation support This should be enabled for the complete USB keyboard legacy s...

Page 61: ...ECA 5540 User Manual 61 Network Stack Configuration...

Page 62: ...ECA 5540 User Manual 62 NVMe Configuration...

Page 63: ...ECA 5540 User Manual 63 Control PXE Boot Feature Options Description Control Legacy PXE Boot from Disabled Enabled Select On Board LAN Boot...

Page 64: ...creen Users can select any of the items in the left frame of the screen Feature Options Description PCH Configuration None Displays and provides option to change the PCH Settings Server ME Configurati...

Page 65: ...ECA 5540 User Manual 65 PCH Configuration Feature Options Description SATA And RST Configuration N A...

Page 66: ...witch has this option enabled will spin up at boot Otherwise all drives spin up at boot SATA Device Type Hard Disk Drive Solid State Drive Identify the SATA port is connected to Solid State Drive or H...

Page 67: ...e Hard Disk Drive Solid State Drive Identify the SATA port is connected to Solid State Drive or Hard Disk Drive Port3 Disabled Enabled Enable or Disable SATA Port Hot Plug Disabled Enabled Designates...

Page 68: ...ECA 5540 User Manual 68 Server ME Configuration...

Page 69: ...Feature Options Description Processor Configuration None Displays and provides option to change the Processor Settings Memory Configuration None Displays and provides option to change the Memory Sett...

Page 70: ...essor Configuration Feature Options Description Enable LP ALL LPs Single LP Enables Logical processor Software Method to Enable Disable Logical Processor threads Machine Check Disabled Enabled Enable...

Page 71: ...Disabled Enabled MLC Spatial Prefetcher MSR 1A4h Bit 1 Extended APIC Disabled Enabled Enables or disables extended APIC support Enable Intel TXT Disabled Enabled Enables Intel R TXT VMX Disabled Enabl...

Page 72: ...ECA 5540 User Manual 72 Per Socket Configuration Feature Options Description CPU Socket0 Configuration None None...

Page 73: ...73 CPU Socket0 Configuration Feature Options Description Core Disable Bitmap Hex 0 0 Enable all cores FFFFFFFFFFF Disable all cores least one core per CPU must be enabled Disabling all cores is an in...

Page 74: ...uration Feature Options Description Memory Frequency Auto 3200 3600 4000 4400 4800 5200 5600 Maximum Memory Frequency Selections in Mhz Do not select Reserved Memory Topology None Displays memory topo...

Page 75: ...ed I O VT d Configuration menu PCI E ASPM Support Global Disable Per Port This option enables disables the ASPM support for all downstream devices PCIe Extended Tag Enable Auto Disabled Auto Enable BI...

Page 76: ...Gen5 with or without mix mode Auto Auto select Port 2 Subsystem Mode Gen5 Protocol Auto Negotiation Selects PCIe Subsystem Mode for selected slot s Gen4 Gen4 controller only Gen5 Gen5 with or without...

Page 77: ...o Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s...

Page 78: ...o Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s...

Page 79: ...o Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s...

Page 80: ...o Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s...

Page 81: ...o Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s...

Page 82: ...o Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s...

Page 83: ...Gen5 with or without mix mode Auto Auto select Port 2 Subsystem Mode Gen5 Protocol Auto Negotiation Selects PCIe Subsystem Mode for selected slot s Gen4 Gen4 controller only Gen5 Gen5 with or without...

Page 84: ...Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s G...

Page 85: ...ECA 5540 User Manual 85 Port 2A...

Page 86: ...Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s G...

Page 87: ...Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s G...

Page 88: ...Yes In auto mode the BIOS will remove the EXP port if there is no device or errors on that device and the device is not HP capable Enable Disable is used Link Speed Auto Gen 1 2 5 GT s Gen 2 5 GT s G...

Page 89: ...Directed I O VT d Feature Options Description Intel VT for Directed I O Enable Disable Enable Disable Intel Virtualization Technology for Directed I O VT d by reporting the I O device assignment to VM...

Page 90: ...tion Feature Options Description CPU P State Control None P State Control Configuration Sub Menu include Turbo XE and etc CPU C State Control None CPU C State setting Package C State Control None P St...

Page 91: ...ables EIST P States Boot performance mode Max Performance Max Efficient Set by Intel Node Manager Select the performance state that the BIOS will set before OS hand off CPU Flex Ratio Override Disable...

Page 92: ...n CPU C1 auto demotion Disabled Enabled Autonomous Core C State Control CPU C6 report Disabled Enabled Auto Enable Disable CPU C6 ACPI C3 report to OS Auto maps to enable Enhanced Halt State C1E Disab...

Page 93: ...anual 93 Package C State Control Feature Options Description Package C State C0 C1 state C2 state C6 non Retention state C6 Retention state No Limit Auto Package C State limit the state Auto maps is p...

Page 94: ...FRB 2 Timer Enabled Disabled Enables or disables FRB 2 timer POST timer FRB 2 Timer timeout 6 Enter value Between 1 to 30 min for FRB 2 Timer Expiration FRB 2 Timer Policy Do Nothing Reset Power Down...

Page 95: ...ower Down Power Cycle Configure how the system should respond if the OS Boot Watchdog Timer expires Not available if OS Boot Watchdog Timer is disabled System Event Log NA Press Enter to change the SE...

Page 96: ...nts Disabled Enabled Enables or disables all features of System Event Logging during boot Erase SEL NO Yes On next reset Yes On every reset Choose options for erasing SEL When SEL is Full Do Nothing E...

Page 97: ...ns Description Configuration Address source Unspecified Static DynamicBmcDhcp DynamicBmcNonDhcp Select to configure LAN channel parameters statically or dynamically by BIOS or BMC The unspecified opti...

Page 98: ...ECA 5540 User Manual 98 View System Event Log...

Page 99: ...the left frame of the screen Feature Description Administrator Password If ONLY the Administrator s password is set it only limits access to Setup and is only asked for when entering Setup User Passwo...

Page 100: ...oot Disabled Enabled Secure Boot is activated when Platform Key PK is enrolled System mode is User Deployed and CSM function is disabled Secure Boot Mode Standard Custom Secure Boot mode selector In C...

Page 101: ...y default keys on next re boot only when System in Setup Mode Restore Factory Keys None Force System to User Mode Configure NVRAM to contain OEM defined factory default Secure Boot keys Enroll Efi Ima...

Page 102: ...Feature Options Description Setup Prompt Timeout 5 The Number of seconds to wait for setup activation key 65535 means indefinite waiting BootupNumLock State On Off Select the keyboard NumLock state Q...

Page 103: ...e system configuration The following window will appear after the Discard Changes and Exit option is selected Select Yes to Discard changes and Exit Setup Save Changes and Reset When Users have comple...

Page 104: ...store Defaults Restore default values for all setup options Select Yes to load Optimized defaults Note The items under Boot Override may not have the same image as above as it would depend on actual d...

Page 105: ...Green Steady When system power on Off Off N A No power on STATUS Green Green Steady control by GPIO Amber Red Steady control by GPIO Off Off N A control by GPIO Default or No power on HDD Amber Amber...

Page 106: ...ke a bootup from the Secondary BIOS automatically restarting the system and launch the operating system 2nd Gen Dual BIOS To provide increased flexibility and usage protection Lanner has released the...

Page 107: ...ally pertaining to a corrupted BIOS which can lead to an unusable system if done incorrectly To get ready for a BIOS update acquire the following BIOS resources from Lanner technical support Firmware...

Page 108: ...PROC VIA NETWORK Step 1 X86 ethernet enp183s0f0 pci bus b7 00 0 set IP 192 168 100 X Step 2 Use telnet tool to connect to IPROC when connecting to system port set 23 default connect to bcm CLI port se...

Page 109: ...tomer s expense 5 The following conditions are excluded from this warranty Improper or inadequate maintenance by the customer Unauthorized modification misuse or reversed engineering of the product Op...

Page 110: ...ECA 5540 User Manual 110 RMA Service Request Form When requesting RMA service please fill out the following form Without this form enclosed your RMA cannot be processed...

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