Lanier IS100e Operator'S Manual Download Page 79

Page: 79 / 96

Troubleshooting 7-1

7 Troubleshooting

Information Codes/Message

Information Codes During Scanning and Copying

Info

code

Meaning

Action

Page

10001 SRAM

error

Restart your IMAGE SCANNER IS100e. (Turn off
and on again.)
If the code still appears, contact your dealer.

10002 DRAM

error

Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.

10003,

10004

Lamp
error

Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.

10005 Home

sensor
error

Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.

10006 Lamp

error

Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.

10007 Lock error 1.

Turn off your IMAGE SCANNER IS100e.

Find the lock switch underneath the machine
and unlock the machine.

Restart your IMAGE SCANNER IS100e.

If the code still appears, contact your dealer.

2-3

10008,

10009

ADF error. ADF paper jam.

Open the ADF cover and remove the paper from the
ADF.
If the code still appears, contact your dealer.

6-2

10201 Z1 access

error

Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer

10202 Z1 SRAM

error

Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer

Summary of Contents for IS100e

Page 1: ...your document management partner Operator Manual IS100e IS100e IS100e IS100e Operator Guide ...

Page 2: ......

Page 3: ...ially hazardous situation which if instructions are not followed may result in minor or moderate injury or damage to property Only use the AC adapter included with the equipment Using other AC adapters may cause an electric shock or fire To avoid hazardous electric shock or fire do not remove any covers or screws other than those specified in this manual Disconnect the power plug by pulling the pl...

Page 4: ...s Do not install the equipment in a humid or dusty place Be sure to use the proper AC power source Place the equipment securely on an even flat surface Tilted or uneven surfaces may cause mechanical or paper feeding problems Retain the box and packing materials for shipping purposes ...

Page 5: ...es used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights to those marks The proper names of the Windows operating systems are as follows The product name of Windows R 95 is Microsoft R Windows 95 The product name of Windows R 98 is Microsoft R Windows 98 The product names of Windows R 2000 are as follows Microsoft R Wind...

Page 6: ...no warranty of any kind with regard to this material including but not limited to the implied warranties of fitness for a particular purpose The manufacturer shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material ...

Page 7: ...1 10 Filing document to a server 1 11 2 Setting up Your Machine 2 1 Minimum Configuration Requirements 2 1 Checking Package Contents 2 2 Unlocking the Scan Unit 2 3 Installing the Paper Feed Tray 2 4 Connecting the Cables 2 5 Connecting the Ethernet cable 2 5 Connecting the keyboard cable 2 5 Connecting the printer cable 2 6 Connecting the ADF Cable 2 6 Connecting the Power and Turning on the Mach...

Page 8: ... Managing Your Groups 4 6 adding new groups 4 6 Modifying groups 4 7 Deleting groups 4 8 5 Managing Filing Folders 5 1 Settings on the Server 5 1 FTP 5 1 HTTP and AVPP 5 1 CIFS Windows Network Share 5 3 Filing Terminology 5 5 Adding a Filing Folder with the Control Panel 5 6 Filing documents on the web Page 5 7 adding new folders 5 7 Modifying folders 5 8 Deleting folders 5 9 6 Operation 6 1 Loadi...

Page 9: ...k with the control panel 6 17 7 Troubleshooting 7 1 Information Codes Message 7 1 Information Codes During Networking 7 2 Information Codes During E Mailing 7 3 Clearing a Paper Jam 7 9 Removing the abnormal line image 7 10 Cleaning the ADF 7 11 Cleaning the Glass 7 12 Replacing the Snap in Pad Module 7 13 Appendix a Quick Guide a Specifications c ...

Page 10: ...viii ...

Page 11: ...gnated recipients at any place in the world When you apply IMAGE SCANNER IS100e to your work you no longer need to run to a copy center for making copy and someone s computer for filing document not to mention wasting cost and time in the postal mail method Best of all with the addition of a laser printer and a server IMAGE SCANNER IS100e is able to perform digital copying and filing This innovati...

Page 12: ...time because only one machine is shared by many users Digital Copying Connected to a color or black and white laser printer IMAGE SCANNER IS100e becomes a digital copier With an intuitive control panel making digital copy becomes fast and easy Multiple Pages Sending With the built in Auto Document Feeder IMAGE SCANNER IS100e allows a stack of 25 page document s to be continuously scanned at one ti...

Page 13: ...Getting Started 1 3 External View THE FRONT VIEW 1 ADF Front Cover 4 ADF Paper Support 2 LCD display 5 Document s Cover 3 ADF Paper Tray 6 Control Panel 4 1 3 5 6 2 ...

Page 14: ...Getting Started 1 4 THE REAR VIEW 1 Paper Feed Tray 6 Power Jack 2 ADF Cable 7 ADF Port 3 Keyboard Port 8 Printer Port 4 RJ 45 Network Port 5 Power Switch 5 6 7 8 3 4 1 2 ...

Page 15: ... Scaling Area Used to reduce document s down to 25 or enlarge it up to 400 3 1 2 1 Increase scaling in 1 increment 2 Decrease scaling in 1 Decrement 3 Select scaling from the preset percentage Part A Part B Part C Part D 155 129 121 78 65 93 ...

Page 16: ... the e mail function Press to use the filing function Press to select an e mail address from an address book or folder name from a folder book Press to setup the machine Used to cancel previous input Used to move to up down left right Written in this manual as the up down left right key Used to move to the left or to delete last input This is the left key Used to select your command ...

Page 17: ...sending or copying document s Used to stop sending process or clear previous operation Stands for Super Fine Used to enhance scanning resolution Used to scan and send document s in black and white Used to scan and send document s in color Used to enable multi batch document scanning Note Press this key when loading more than 25 pages on the ADF or more than one page on the flatbed ...

Page 18: ...s The following network parameters have to be set For required information and LAN connection please contact your network administrator Important Make a copy of the following table and ask your Network Administrator to complete the information 1 IP Address 2 Subnet Mask 3 Gateway IP 4 DNS Server 5 NTP Server 6 SMTP Server 7 SMTP Port 8 POP3 Server ...

Page 19: ...r SMTP Mail Server 8 POP3 Server The IP address of your POP3 server Only for your POP3 server s authentication 1 IP Address An IP Internet Protocol address uniquely identifies a host connection to an IP network System administrator or network designer assigns the IP address The IP address consists of two parts one identifying the network and the one identifying your node The IP address is usually ...

Page 20: ...ted into a jpeg formatted or a pdf formatted file and then transmitted to a remote recipient as an attachment to an e mail When you send an e mail to someone via IMAGE SCANNER IS100e IMAGE SCANNER IS100e uses Simple Mail Transfer Protocol SMTP to transfer your outgoing e mail to your SMTP mail server and then to send your e mail to the Internet LAN E mail Server internet PC IS100e PC IS100e PC ...

Page 21: ... What s unique about this filing function is to let entire corporate users share one machine to send documents to each desired file folder on a designated server or individual computer Don t need to go back to office desk to use those stone age scanners copiers image compressed software etc Your office desk space will not be occupied by too many electronic devices and working time and production c...

Page 22: ...Getting Started 1 12 ...

Page 23: ...95 Windows 98 Windows NT Windows 2000 Windows Me Windows XP HTTP or FTP server To make copies from IMAGE SCANNER IS100e A PCL PS compliant laser printer Note you can print with the documents with the correct color profiles by downloading the printer profiles for your printer For details see Network Management Tools manual in the packaged CD ROM and please ask our service representative If you are ...

Page 24: ... check its components If there is any item missing contact your dealer immediately 1 Paper Feed Tray 8 ADF Pad 2 Paper Support 9 Keyboard 3 IS100e Main Body 10 Printer Cable 4 Paper Stopper 5 User s Manual Quick Guide CD ROM 6 Power Adapter 7 Power Cord 4 6 7 1 2 3 5 8 9 10 ...

Page 25: ...ove your IMAGE SCANNER IS100e for repair or any other reason be sure to lock your IMAGE SCANNER IS100e before moving To lock your IMAGE SCANNER IS100e please do the following 1 Turn off your IMAGE SCANNER IS100e 2 If the scanning head is not located at the front of the glass turn IMAGE SCANNER IS100e on to return the scanning head to the front of the glass After the scanning head is returned to th...

Page 26: ...Setting up Your Machine 2 4 Installing the Paper Feed Tray 1 Attach the Paper Support to the Paper Feed Tray 2 Then attach the Paper Feed Tray to the machine Paper Support Paper Feed Tray ...

Page 27: ...nnect one end of your Ethernet LAN cable to an available port of your Ethernet Hub 2 Connect the other end to the network port at the back of your IMAGE SCANNER IS100e CONNECTING THE KEYBOARD CABLE 1 Connect the cable of the keyboard to the PS2 port at the back of IMAGE SCANNER IS100e ...

Page 28: ...ER IS100e CONNECTING THE ADF CABLE Connect the ADF Auto Document Feeder cable attached to the document s cover to the ADF port at the back of IMAGE SCANNER IS100e CONNECTING THE POWER AND TURNING ON THE MACHINE 1 Press the power switch to the 0 position to turn off IMAGE SCANNER IS100e 2 Connect the small end of the power cable to the power port of your IMAGE SCANNER IS100e ...

Page 29: ...owing the warming up message the LCD display prompts the Copy ready status present as shown below Note You can leave your IMAGE SCANNER IS100e ON at all times since IMAGE SCANNER IS100e is designed with a power saving function If IMAGE SCANNER IS100e is idle for four hours it automatically shuts off the scanning lamp Press any key to return from the power saving function ...

Page 30: ...Configuration item to prompt the Network Configuration screen see below in the LCD display The access to the Network Configuration is blocked by the administrator password It is recommended that an administrator create a password before perform these activities Both Login and Password are in blank for the default 1 IP Address 2 Subnet Mask 3 Gateway IP 4 DNS Server 5 NTP Server 6 SMTP Server 7 SMT...

Page 31: ...IS100e in addition to entering the IP address of the NTP server you are requested to choose the appropriate time zone in your area in the Date Time field To choose the appropriate time zone please press the Menu and then General buttons on the Control Panel then select your time zone in Time Zone field Once you are done IMAGE SCANNER IS100e is able to reflect the accurate local date and time each ...

Page 32: ...Setting up Your Machine 2 10 ...

Page 33: ...on and Administrator is blocked by the administrator password It is recommended that an administrator create a password before entering these activities Both Login and Password are in blank for the default To Administer the setting screen via the LCD display 1 Press the Menu key The Setting screen appears as below 1 General 2 Network Configuration 3 Copy 4 E Mail 5 Filing 6 Function Buttons 7 Admi...

Page 34: ...ove between the menus Use the OK key to enter each menu To exit from the menu use the Cancel key Press Save Exit to save the changes and exit from the menu 3 For the contents of each menu please see the subsequent section Summary of Administrator Activities ...

Page 35: ...Type the IP address of your IMAGE SCANNER IS100e in the URL field of your browser IMAGE SCANNER IS100e web page appears 3 Click on Administrator to prompt the Administrator Login dialog Enter your name and password and click Submit Enter the same Value as you created on the LCD display Both Name and Password are in blank for the default The Setting screen appears as below 4 For the contents of eac...

Page 36: ...o 64 characters are allowed The default subject is used only when users did not enter anything in the Subject field in e mail message from IMAGE SCANNER IS100e B W File Format File format for documents to be sent in black and white via e mail from IMAGE SCANNER IS100e Choice PDF PCX or TIFF Color File Format File format of the color documents to be sent in color via e mail from IMAGE SCANNER IS100...

Page 37: ...t File format of the color documents to be sent in color via e mail from IMAGE SCANNER IS100e Choice TIF JPG and PDF B W Fine Resolution The scanning resolution you choose to scan from IMAGE SCANNER IS100e Choice Fine 75 dpi 100 dpi 150 dpi 200 dpi 300 dpi 400 dpi B W Super Fine Resolution The enhanced scanning resolution you choose to scan from IMAGE SCANNER IS100e Choice S Fine 100 dpi 150 dpi 2...

Page 38: ...ey in his new name in this field and then re log in Note It is allowed to enter 16 alphabets in this filed at most Upper and lower letters cannot be substituted on every alphabet Admin E Mail Address The E Mail address for the administrator on IMAGE SCANNER IS100e If administrator intends to change his e mail address please input new e mail address in this field Admin Password Administrator s Pass...

Page 39: ...e mentioned configuration the user can enter into IMAGE SCANNER IS100e When user press the E Mail key on the panel the Logon window will show up on LCD then please input the user name SMTP or POP3 account number set up previously and the password IMAGE SCANNER IS100e will convey these user name and cipher to SMTP or POP3 server for authentication After passing the authentication IMAGE SCANNER IS10...

Page 40: ...t If user changes the configurations of Copy E Mail Filing or TCP IP on the panel currently used or the management web page this function shall save permanently these new settings to the memory of the device Information Demonstrate the type number IP Address Serial Number and F W Version of IMAGE SCANNER IS100e Activities Description Address Book Item E mail The e mail addresses set in IMAGE SCANN...

Page 41: ...ecommended that the administrator read this chapter before using IMAGE SCANNER IS100e Managing Your E mail Address Book ADDING AN E MAIL ADDRESS To add an e mail address 1 Start your browser Microsoft I E or Netscape Communicator 2 Type IP address of your IMAGE SCANNER IS100e in the URL field For example http xxx xxx xxx xxx IMAGE SCANNER IS100e web page appears as shown below Note The web page is...

Page 42: ...rompt the Login dialog 4 Enter the name and password of the administrator and press the Submit button The Administrator screen appears 5 Press ddress to prompt the Address Book dialog 6 Press the E mail icon and choose Add to prompt the Add a New E mail Address dialog ...

Page 43: ...sword and e mail address and click Continue for the next input or Finish to temporarily save the latest data and return to the main screen 8 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data ...

Page 44: ...e Address book dialog appears 2 Click the E mail icon and choose the address you want to modify from the list A Modify E mail address dialog appears 3 Modify your address 4 Click Update to temporarily save the latest data or Cancel to exit 5 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data ...

Page 45: ...dress Book dialog appears 2 Click the E mail icon on the top and choose the addresses you want to delete from the list 3 Click Delete to erase the address A warning message appears to confirm your deletion Click OK to confirm or Cancel to exit 4 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data ...

Page 46: ...ck the Group icon and choose Add to prompt the Add A New Group dialog 3 Enter your group name 4 Choose the address from the right side and click Ù to add to the group 5 Click Continue for the next input or Finish to temporarily save the latest data and return to the main screen 6 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest d...

Page 47: ...Modify A Group Set dialog 3 Choose one member you want to delete from the group and click the Ú key to delete or insert a new member from the current addresses by choosing the address on the right side and clicking the Ù key to insert to the group 4 Click Update to temporarily save the latest data or Cancel to exit 5 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exi...

Page 48: ...he Group icon and choose the group name you want to delete from the list 3 Click Delete to erase the number A warning message appears to confirm your deletion Click OK to confirm or Cancel to exit 4 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data A Group can be a combination of several e mail addresses Note ...

Page 49: ...d Password respectively HTTP and AVPP Both HTTP and AVPP use RFC 2616 HTTP 1 1 as their protocol If you are not using the HTTP port or AVPP port 80 to save the files you must change the HTTP Port or AVPP Port of IMAGE SCANNER IS100e to the port for the Web Server Generally speaking Web Server such as IIS or the other HTTP server will use anonymous account for authentication so that the user can li...

Page 50: ...ing If anonymous access mode is not allowed you must have legal HTTP account and password Since IMAGE SCANNER IS100e will check whether the directory for file saving really exists before proceeding the files saving and then write the file after scanning to the specified directory you have to set the directory for files saving as browse and allow for writing in Web Server otherwise IMAGE SCANNER IS...

Page 51: ...pt IMAGE SCANNER IS100e for files saving For more information refer to the related document of Apache CIFS WINDOWS NETWORK SHARE CIFS is a file saving protocol generally used for resource sharing of network in Microsoft Windows systems Please set up the shared directory per the network settings for sharing in Microsoft Windows Generally under the Windows 95 98 Me Share level mode use the Full Cont...

Page 52: ... files saving account only If adding a Windows NT domain the domain account is not suitable as files saving account Below is the Windows 98 CIFS server sharing set up screen for your reference Click Sharing As Select Full Root directory on the server Enter your password ...

Page 53: ...he computer s name with double counter slash in the beginning For example YourComputer FILINGFOLDER When choosing AVPP Protocol the path has to start from entering the application program route and program name for example AVPPDEMO APP1 Login asp Server UID The registration name for user to log in Filing Server It is displayed as User Name on the web page When applying CIFS Server in Windows 95 98...

Page 54: ...d items Name Myfolder Protocol CIFS Server IP 10 1 20 134 Directory Your Computer FILINGFOLDER Server UID Password OK 2 If the Menu Administrator Add New Folder after Filing is set to Yes the screen will show Save new folder folder name If you select yes the folder will be saved to the machine s memory and can be reused 3 On the control panel you can add new folders only Updating or deleting folde...

Page 55: ...click Folder icon to show up Favorite Folder dialog as shown below 2 Click Add to prompt the Favorite Folder dialog 3 Click Continue for the next input or Finish to temporarily save the latest data and return to the main screen 4 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data ...

Page 56: ... appears as below 2 Click Modify to prompt Favorite Folder dialog screen as below Now refer to the previous section to modify your folder content 3 Click Update to temporarily save the latest data or Cancel to exit 4 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data ...

Page 57: ...rs as below 2 Click the Delete icon and choose the folder name you want to delete from the list 3 Click Delete to erase the number A warning message appears to confirm your deletion Click OK to confirm or Cancel to exit 4 Click Save to permanently save all the latest data on IMAGE SCANNER IS100e or Exit to leave without saving any latest data ...

Page 58: ...Managing Filing Folders 5 10 ...

Page 59: ...n the ADF or on the glass 2 Choosing the E Mail COPY or FILING Key and input relative items respectively 3 Press the Black White or Full Color key to execute the command of filing copying and e mailing your documents The following sections describe in detail the prerequisites you should know and the advanced features on how to send your document s make copy and file document with IMAGE SCANNER IS1...

Page 60: ...ADF please make sure that your paper meets the following specifications Document s can range in size from 4 5 by 5 5 inches to 8 5 by 14 inches Legal Document s can range in weight from 14 to 28 lbs 0 002 to 0 006 Document s should be square or rectangular and in good condition not fragile or worn Document s should be free of curl wrinkle tears wet ink or punch holes Document s should be free of s...

Page 61: ... not tore out 2 If you have multiple pages fan your document s to avoid occasional paper jam The ADF holds up to 25 pages at one time 3 Place your document s with the text FACE UP in the ADF and make sure that the top of the pages is fed in first 4 Adjust the Paper Guides to center the document s in the ADF ...

Page 62: ...DOCUMENT S ON THE GLASS 1 Open the document s cover to reveal the glass 2 Place your document s with the text FACE DOWN on the glass and align the document s in the upper right corner of the glass 3 Close the document cover ...

Page 63: ...pi by pressing the Menu key and selecting E mail then Fine Resolution or S Fine Resolution S Fine Resolution is valid when the LED is lit Manual Feed You can enable multi batch document scanning Press the Manual Feed key when loading more than 25 pages on the ADF or more than one page on the flatbed Manual Feed is valid when the LED is lit Document Size You can change the document size for the sca...

Page 64: ... address as well if necessary 4 Enter the subject for your E mail with the keyboard If not entered the message you entered in Default Sub will be the subject of the e mail 5 Enter your e mail message with the keyboard 6 Press the Black White key to send your document s in black and white Or press the Full Color key to send your document s in color The LCD displays the scanning progress on the send...

Page 65: ...g the authentication method SMTP or POP3 of the e mail system in use the administrator has to utilize management software web page management or web site manager software to key in on the User Profile screen the user name same as the account number of SMTP or POP3 which is authorized to employ IMAGE SCANNER IS100e system on the machine and the e mail address The e mail address will show up on the ...

Page 66: ...E MAKING COPY Before making copy through the control panel please do the following 1 Make sure that your printer supports PCL or Postscript printer language 2 Check if your printer has been properly connected to IMAGE SCANNER IS100e ...

Page 67: ...e key to send your document s in black and white Or press the Full Color key to send your document s in color The LCD displays the scanning progress of the printing of your document s from your printer If you make a mistake during the transmission process press the Clear Stop key to cancel and return to the factory default settings Note ...

Page 68: ...ou can access a variety of copy features before pressing the Black White or Full Color keys These features include Changing Scaling Adjusting Density Choosing Copy Quality Choosing Paper Size Increasing Copy Count Focusing on Text Photo Mixed ...

Page 69: ...screen 2 Press the s key to enlarge your document in 1 percent increment Or press the key to reduce your document in 1 percent decrement Or press the round keys to choose your scaling from preset scaling from 155 129 121 93 whole page 78 and 65 After you make your copy the machine will automatically return to the preset settings ...

Page 70: ...t comes with a lighter or darker contrast you can improve the quality using the Adjusting Density feature To change your density 1 Press the Copy key on the panel to prompt the Copy screen 2 Press the down key to move your cursor down to the Density field 3 Choose your desired density with the left key or the right key ...

Page 71: ...set to Fine copy quality the setting suitable for most business document s If necessary this setting can be changed to Super Fine copy quality To choose your copy quality Press the Super Fine key to enhance your copy quality The Super Fine key appears with a lit LED ...

Page 72: ...your preset output paper size Your machine is preset to Letter size If your output paper size is different from Letter change your output size 1 Press the Menu key on the Control Panel 2 Press the down key to scroll down to the Copy menu and press the OK key The Copy menu appears 1 Printer Name 2 Paper Type 3 Paper Size 4 Save Exit 5 Exit 3 Press the down key to scroll down to Paper Size and press...

Page 73: ...s preset to 1 copy count If you wish to increase the number of copies choose your desired copy count with the numeric keypad or keyboard To increase your copy count 1 Press the Copy key on the Control Panel to prompt the Copy screen 2 Enter your desired copy count with the numeric keypad The LCD display shows the number of your copy count ...

Page 74: ...e to photo or text if you wish to focus your copy result on photo or on text To change your focus on photo or text 4 Press the Copy key on the Control Panel to prompt the Copy screen 5 Press the down key to scroll down to the Text Photo Mixed field 6 Choose your focus with the left key or the right key ...

Page 75: ...Post Proc None Size LT Press Filing to change Note If the Filing Security is preset to Yes the above Password item will be empty and the user must type in the folder s password which is required by the filing server If the Filing Security is preset to No the Password item will show a series of star signs and the user does not need to type in the folder s password You can also press the Address Boo...

Page 76: ...50 dpi 200 dpi 300 dpi 400 dpi and Super Fine 100 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi by pressing the Menu key and selecting Filing then Fine Resolution or S Fine Resolution S Fine Resolution is valid when the LED is lit Manual Feed You can enable multi batch document scanning Press the Manual Feed key when loading more than 25 pages on the ADF or more than one page on the flatbed Manual F...

Page 77: ...ate a new directory on the server before filing document The prerequisite condition is that the user account must have an authority to add directories If the folder includes the same file name as yours IMAGE SCANNER IS100e will ask you whether to replace the file in the folder If you select Replace All all the files will be replaced If you select Replace each file will be inquired Selecting Rename...

Page 78: ...Operation 6 20 ...

Page 79: ...ANNER IS100e If the code still appears contact your dealer 10006 Lamp error Restart your IMAGE SCANNER IS100e If the code still appears contact your dealer 10007 Lock error 1 Turn off your IMAGE SCANNER IS100e 2 Find the lock switch underneath the machine and unlock the machine 3 Restart your IMAGE SCANNER IS100e If the code still appears contact your dealer 2 3 10008 10009 ADF error ADF paper jam...

Page 80: ...d 20530 Network is down 20531 Network is unreachable 20533 The connection aborted by the server 20534 The connection reset by the server 20540 Connection timed out 20541 The attempt to connect failed 20545 The destination host is not able to reach Ping the IP address of IMAGE SCANNER IS100e from another PC in DOS prompt For example type Ping 10 1 20 144 in Dos prompt If IMAGE SCANNER IS100e has no...

Page 81: ...trator for further help on mail server s authentication mechanism Choose SMTP authentication for e mail security or turn off the mail server s authentication and try again 30500 31500 32500 33500 Syntax error command unrecognized Reboot the machine and try again If the error still appears contact your dealer 30501 31501 32501 Syntax error in parameters or arguments 1 Check if the Device Name is va...

Page 82: ... not taken mailbox unavailable E g mailbox not found no access Check the To address 31551 User not local please try again Check the To address 31552 Requested mail action aborted exceeded storage allocation 1 Check the To address 2 Check mailbox storage allocation 3 Contact the network administrator 31553 Requested action not taken mailbox name not allowed Check the To address 32554 33554 Transact...

Page 83: ...tem administrator 42530 FTP login fail Check Server UID and password in folder and try again 43550 FTP can t enter this directory Make sure your have privilege to enter this directory 44450 FTP File unavailable Other user accesses the file you want to override 44452 FTP server storage insufficient Check FTP server free storage space and contact your system administrator 44553 FTP file action not t...

Page 84: ...ss right to full control in CIFS server 50206 CIFS Share level Invalidate share name Check directory in folder and make sure that Computer Share is correct 50520 CIFS User level can not make subdirectory This account has not right to create new subdirectory 57600 CIFS fail to connect Check that server supports CIFS SMB connection 57601 CIFS Network share name incorrect Check directory in folder an...

Page 85: ... not support This HTTP server does not support the transfer method of IMAGE SCANNER IS100e chunked transfer encoding 61500 62500 90500 HTTP server internal error Contact server administrator to make sure server is running properly and try again 61503 62503 90503 HTTP server unavailable Contact server administrator to make sure server is running properly and try again 0404 AVPP directory not found ...

Page 86: ...rver does not support HTTP version 1 1 That server does not support HTTP version 1 1 IMAGE SCANNER IS100e uses contact your system administrator for help 91000 AVPP Parsing error The application response is not compliance with AVPP spec Contact developer to modify application ...

Page 87: ...In the event of a paper jam follow the procedures below to remove the paper 1 Gently open the ADF front cover to the left 2 Carefully pull the paper out of the ADF unit 3 Close the ADF front cover Your IMAGE SCANNER IS100e is now ready to use ...

Page 88: ...Troubleshooting 7 10 Removing the abnormal line image When the scanned image is with abnormal lines on it clean the strip of glass area as indicated below Clean this area ...

Page 89: ...b with isopropyl alcohol 95 2 Gently open the ADF front cover Wipe the feeding rollers by moving the swab from side to side Rotate the rollers forward with your finger and repeat the above cleaning procedures until the rollers are clean Be careful not to snag or damage the pick springs 3 Wipe the pad in the direction from top to bottom Be careful not to hook the pick springs 4 Close the ADF unit Y...

Page 90: ...age quality and performance To clean the glass 1 Open the document cover as shown below 2 Dip a soft clean cloth with isopropyl alcohol 95 3 Gently wipe the document glass and the white sheet beneath the document cover to remove the dust or any toner particles 4 Close the document cover IMAGE SCANNER IS100e is now ready for use 1 Document Cover 2 Document Glass 1 2 ...

Page 91: ...ace the pad module with a new one For ordering the pad module please consult your nearest dealer and follow the procedure below to replace it Disassembling Procedure 1 Gently open the ADF front cover to the left 2 Press both arms of the ADF snap in pad module inwardly with your fingers to pull out the ADF snap in pad module Do not touch the metal fingers of the ADF pad module The edges are sharp a...

Page 92: ...shooting 7 14 Assembling Procedure 1 Take out the ADF pad module from the box 2 Press both arms of the ADF snap in pad module inwardly with your two fingers 3 Place it into the holes until it snaps into place ...

Page 93: ...Troubleshooting a Appendix Quick Guide Placing Your Documents For multi page transmission Place your document FACE UP in the ADF For single page transmission Place your documents FACE DOWN on the glass ...

Page 94: ... key Enter an e mail address with your keyboard or press Address Book Folders to select an e mail address from the list i e Press Press the key to send your document in color Press the key to file your document in B W Press the Filing key Enter Address Book Folders key select a file folder and type in the file name with your keyboard i e Press Press the key to file your document in color ...

Page 95: ...eed ADF A4 300 dpi B W 9 PPM Color 1 5 PPM Network Connection Yes 10 100 Mbits auto negotiation Networked Workgroup Solution for Stand alone Copy E Mail via Internet Intranet Filing Output Format PDF JPEG Tiff Postscript PCL CPU 32 bit RISC CPU Memory Size Flash 2 MB DRAM 8 MB ADF Document Size 4 5 x 5 5 8 5 x 14 ADF Document Weight Thickness 14 28 lb 0 002 0 006 ADF Capacity 25 sheets Paper Feed ...

Page 96: ...rement 1 IP address subnet mask 2 Gateway 3 SMTP server Gateway E mail Spec Communication Protocol SMTP MINE POP3 File Formats PDF JPEG TIFF PCX Compression Format JPEG G3 MH MR RUN Length Resolution Fine 75 100 150 200 300 400 dpi Super Fine 100 150 200 300 400 600 dpi Address Book Volume E mail address setting 2000 entries totally Group setting 50 entries Each group contains up to 99 e mail addr...

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