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9. Troubleshooting
Description of error
Potential cause
Potential solutions
1
No picture is shown
-
Power is turned of
-
Faulty cables or
adapters
-
Wrong source
-
Check power switch
-
Check cabling and adapters
-
Check if correct source is chosen
2
Picture disappears periodically
after a few seconds
-
Display is rebooting
periodically
-
Check power supply, mains
adaptor could be damaged
-
Check image signal, resolution
may change periodically
3
Beeping noise sounds
-
Fan is blocked
-
Check fans, one of them might
be blocked
4
No touch function
-
Faulty USB cable
-
Faulty USB extension
-
Check cabling
-
Check if passive USB extender is
too large or damaged
5
False touch function
-
Driver is not installed
-
Not calibrated
-
Check if driver is installed
correctly
-
Calibrate device (refer
to 7
primeTOUCH option
)
Please contact support if none of the solutions is working: [email protected]
10. Specifications
Item
Specification
Unit
Note
Display
Resolution
1920 x 1080
Pixel
Aspect Ratio
16/9
Display Area
1209.6 x 680.4 [Diagonal: 55’’]
mm [inch]
Luminance of White
Peak 1%: 500
Full White: 150
cd/m²
Typical (1)
Transmittance
45%
Typical (1)
Display Colours
1,07Billion
Orientation
Landscape/Portrait
Options
Table Version (by default)
Straight Version (2)
Straight Offset Version (2)
