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Problem
Possible Cause
Solution
8. Untreated water is being delivered
a. Bypass valve is open or faulty
a. Fully close bypass valve or replace
b. Media is exhausted due to high water
usage
b. Check program settings or diagnostics
for abnormal water usage
c. Meter not registering
c. Remove meter and check for rotation or
foreign material
d. Water quality fluctuation
d. Test water and adjust program values
accordingly
e. Damaged seal/stack assembly
e. Replace seal/stack assembly
f. Control valve body type and piston type
mix matched
f. Verify proper control valve body type
and piston type match
g. Fouled media bed
g. Replace media bed
9. Water running to drain
a. Power outage during backwash
a. Upon power being restored control
will finish the remaining backwash
time. Reset time of day
b. Damaged seal/ stack assembly
b. Replace seal/ stack assembly
c. Piston assembly failure
c. Replace piston assembly
d. Drive cap assembly not tightened in
properly
d. Re-tighten the drive cap assembly
10. Error – 101 = Control unable to sense motor
movement
a. Motor not inserted full to engage pinion,
motor wires broken or disconnected
a. Disconnect power, make sure motor is
fully engaged, check for broken wires,
make sure two pin connector on motor
is connected to the two pin connection
on the PC Board labeled MOTOR.
Press
NEXT
and
REGEN
buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
b. PC Board not properly snapped into drive
bracket
b. Properly snap PC Board into drive
bracket and then Press
NEXT
and
REGEN
buttons for 3 seconds to
resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and then
reconnect.
c. Missing reduction gears
c. Replace missing gears
11. Error – 102 = Control valve motor ran too
short and was unable to find the next cycle
position and stalled
a. Foreign material is lodged in control valve a. Open up control valve and pull out
piston assembly and seal/ stack
assembly for inspection. Press
NEXT
and
REGEN
buttons for 3 seconds
to resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and then
reconnect.
b. Mechanical binding
b. Check piston and seal/ stack assembly,
check reduction gears, check drive
bracket and main drive gear interface.
Press
NEXT
and
REGEN
buttons for
3 seconds to resynchronize software
with piston position or disconnect
power supply from PC Board for 5
seconds and then reconnect.
c. Main drive gear too tight
c. Loosen main drive gear. Press
NEXT
and
REGEN
buttons for 3 seconds
to resynchronize software with piston
position or disconnect power supply
from PC Board for 5 seconds and then
reconnect.
d. Improper voltage being delivered to PC
Board
d. Verify that proper voltage is being
supplied. Press
NEXT
and
REGEN
buttons for 3 seconds to resynchronize
software with piston position or
disconnect power supply from
PC Board for 5 seconds and then
reconnect.
