Breakdowns and solutions
If you start the device but it does not work,
please check the following points.
Issues
Possible Reasons
Solutions
The light does
not work
The built-in lithium battery is not charged
Recharge the battery with the USB-C
cable. Use a USB adapter with a current
of at least 2.0A. If the current is lower, the
product will charge more slowly.
The control panel is locked. The buttons
all seem to be unresponsive.
Press the light button (4) for 5 seconds
to unlock the control panel.
The mist does
not work
There is not enough water in the tank (2)
Fill the water tank (2) up to the
maximum level (12)
There is too much water in the tank (2)
If there is more than 120 ml of water in the
tank (if the water exceeds the maximum
level) (12), drain the overflow of water.
Is the cover (1) properly closed?
Close the cover properly (1).
If there is too much essential oil
Clean the tank (2)
The control panel is locked. The buttons
all seem to be unresponsive.
Press the light button (4) for 5 seconds
to unlock the control panel.
Water leak
Is the cover (1) properly closed?
If the cover (1) is not properly closed, drops of
condensation may flow out of the diffuser.
