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SUGATSUNE KOGYO CO.,LTD

  

Tokyo, JAPAN

Phone: +81 (0)3 3866 2260

E-mail:[email protected]

SUGATSUNE KOGYO (UK) LTD

  

Reading, UK

Phone: +44 118 9272 955   

E-mail:[email protected]

SUGATSUNE EUROPE GmbH

  

Dusseldorf, GERMANY

Phone: +49 211 53812900  

E-mail:[email protected]

SUGATSUNE SHANGHAI Co., LTD

  

Shanghai, CHINA

Phone: +86 21 3632 1858    

E-mail:[email protected]

Guangzhou, CHINA

  

Phone: +86 20 6639 3552    

E-mail:[email protected]

SUGATSUNE KOGYO INDIA PRIVATE LIMITED

  

Mumbai, INDIA

Phone: +91 22 28314490/91

E-mail:[email protected]

SUGATSUNE AMERICA, INC

  

California, USA

Phone: +1 310 329 6373

E-mail:[email protected]

Chicago, USA

  

Phone: +1 312 461 1081    E-mail:[email protected].

SUGATSUNE CANADA, INC.

  

Phone: +1 514 312 5267    E-mail:[email protected]

2017.10

0516-6

Trouble

Check Point

Remedy

Door stops during soft 
closing

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Confirm that track fixing screws are not loosened. Then, adjust door height 

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No soft closing

Check if door stops before door stopper.

Close the door completely. This will reset the function.

Check if trigger is installed.

Install the trigger to correct position.

Check if door is closed with excessive force.

Do  not  close  the  door with excessive force. It prevents suitable function 
causing trouble. Use normal operating force.

A b n o r m a l   n o i s e   d u r i n g 
operation

Check if door contacts to other parts.

Provide necessary space between door and adjacent objects.

Check inside of upper track for existence of foreign 
matter such as aluminum dust.

Remove dust or foreign matter.

Check track rollers for existence of dust or aluminum powder.

Remove the track and pull out the roller. Then, clean the roller.

Check for loosened screws retaining the upper track.

Tighten the screw.

Heavy door operation

Check if door contacts to other parts.

Provide necessary space between door and adjacent objects.

Check if door is warped.

Use the door without warp.

Door starts to move.

Check track retaining screws for looseness.

Tighten the screw.

Door does not move.

Check the upper track if it is set horizontally.

Using a level gauge, reset upper track horizontally.

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(1)

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closer starts its function at approx. 115 mm before full-close position.

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115 mm before full-open position.

If the closer is not working correctly, check the Troubleshooting section.

3. Adjusting Door Position

approx 115mm

approx 115mm

Frame

Frame

Trigger 1

Two-way soft closer

Upper roller

Trigger 2

Leading edge

Trailing edge

TROUBLESHOOTING

P e r i o d i c a l
I n s p e c t i o n

Clean inside of track.

Check upper space and lower space of the door. If necessary, correct the space.

1

2

3

4

Remove holder

Bracket

Upper roller

①③

Holder

Vertical adjustment 

range: 8

 

mm

Adjust door such that door is parallel to upper track 
with 8mm clearance between door and floor.

Bracket

M8 Hanger bolt

Down

Raise

Fix holder

Do not turn adjustment screw 
more than adjustment range.

Bracket

Upper roller

①③

Holder

Ensure that hanger bolt head
is in straight position.

10

Confirm that the pawl 
of shaft support holder 
catches opposite side of 
the holder.

Installing Door Stopper(Floor)

Make sure to install the Door stopper (floor) when vertical frame 

is not used.

How to Remove Door

(1)Put a support under the door.

(2)Pull out the Holder.

(4)Remove the door from the Floor guide.

Floor door stopper (Optional)

(3)Pull out the Upper roller 

from the Bracket.

Holder

Upper roller

①③

Bracket

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