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9. WARRANTY
LaMotte Company warrants this instrument to be free of defects in parts
and workmanship for 3 years from the date of shipment and the probe
to be free of defects in parts and workmanship for 6 months from the
date of shipment. If it should become necessary to return the instrument
for service during or beyond the warranty period, contact our Technical
Service Department at 1-800-344-3100 or [email protected] for a return
authorization number or visit www.lamotte.com for troubleshooting
help. The sender is responsible for shipping charges, freight, insurance
and proper packaging to prevent damage in transit. This warranty
does not apply to defects resulting from action of the user such as
misuse, improper wiring, operation outside of speci
fi
cation, improper
maintenance or repair, or unauthorized modi
fi
cation. LaMotte Company
speci
fi
cally disclaims any implied warranties or merchantability or
fi
tness for a speci
fi
c purpose and will not be liable for any direct,
indirect, incidental or consequential damages. LaMotte Company’s total
liability is limited to repair or replacement of the product. The warranty
set forth above is inclusive and no other warranty, whether written or
oral, is expressed or implied.
To
register your meter
with the LaMotte Service Department, go to
www.lamotte.com
and choose SUPPORT on the top navigation bar.
10. REPAIRS
Should it be necessary to return the meter for repair or servicing,
pack the meter carefully in a suitable container with adequate packing
material. A return authorization number must be obtained from LaMotte
Company by calling 800-344-3100 (US only) or 410-778-3100, faxing
410-778-6394, or emailing [email protected]. Often a problem can be
resolved over the phone or by email. If a return of the meter is necessary,
attach a letter with the return authorization number, meter serial number,
a brief description of problem and contact information including phone
and FAX numbers to the shipping carton. This information will enable
the service department to make the required repairs more e
ffi
ciently.
