Troubleshooting
Problem
The steam mop will not turn on.
Solution 1 Your steam-mop should be securely plugged into a 230-240V AC electrical outlet only.
Solution 2 Check the plug fuse or your fuse-box trip-switches.
Problem
Steam mop will not make steam.
Solution
Is there water in the water tank? If not, add water to your steam mop following
instructions.
Problem
Steam mop leaves water on the floor.
Solution
Is your microfibre cleaning pad too wet? Unplug your steam mop and change the
microfibre cleaning pad.
Problem
Steam Mop left white spot on the floor.
Solution 1 Don’t leave your steam mop on the floor with a damp or wet cleaning pad.
Solution 2 Do you have hard water? If you do you might want to switch to distilled water.
Problem
Floors are cloudy, streaky or spotty after steaming.
Solution 1 The pad might be dirty, change the pad.
Solution 2 If you washed the pocket with powder detergent then the pad might have
residual detergent left on it. Wash it again with liquid detergent.
Solution 3 If you are cleaning in a kitchen area where there might be a build-up of grease
then use a de-greasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
Solution 4 You might have left the mop in the same spot for too long.
Solution 5 Do you have hard water? If you do you might want to switch to distilled water.
Solution 6 This might be left over from past cleaners used on the floor surface. Use the
steam mop a few more times and see if the leftover cloudiness is removed.
Problem
Steam mop is hard to push.
Solution
Make sure the cleaning pad is on properly. If you find the steam mop dificult to
push/pull during use, then simply increase the height of the pole.
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