142
c
HAPTER
8:
Service
Model 335 Temperature Controller
8.14 Technical
Inquiries
Refer to the following sections when contacting Lake Shore for application assistance
or product service. Questions regarding product applications, price, availability and
shipments should be directed to sales. Questions regarding instrument calibration or
repair should be directed to instrument service. Do not return a product to Lake Shore
without a Return Material Authorization (RMA) number (section 8.14.2).
8.14.1 Contacting
Lake Shore
The Lake Shore Service Department is staffed Monday through Friday between the
hours of 8:00 AM and 5:00 PM EST, excluding holidays and company shut down days.
Contact Lake Shore Service through any of the means listed below. However, the
most direct and efficient means of contacting is to complete the online service
request form at http://www.lakeshore.com/sup/serf.html. Provide a detailed
description of the problem and the required contact information. You will receive a
response within 24 hours or the next business day in the event of weekends or
holidays.
If you wish to contact Service or Sales by mail or telephone, use the following:
Contact information
Mailing address
Lake Shore Cryotronics
Instrument Service Department
575 McCorkle Blvd.
Westerville, Ohio USA 43082-8888
E-mail address
[email protected]
[email protected]
Sales
Instrument Service
Telephone
614-891-2244
614-891-2243 select the option for Service
Sales
Instrument Service
Fax
614-818-1600
614-818-1609
Sales
Instrument Service
Web service request
http://www.lakeshore.com/sup/serf.html
Instrument Service
8.14.2 Return of
Equipment
The temperature controller is packaged to protect it during shipment.
The user should retain any shipping carton(s) in which equipment is originally received, in
the event that any equipment needs to be returned.
If original packaging is not available, a minimum of 76.2 mm (3 in) of shock absorbent
packing material should be placed snugly on all sides of the instrument in a sturdy
corrugated cardboard box. Please use reasonable care when removing the
temperature controller from its protective packaging and inspect it carefully for
damage. If it shows any sign of damage, please file a claim with the carrier
immediately. Do not destroy the shipping container; it will be required by the carrier
as evidence to support claims. Call Lake Shore for return and repair instructions.
All equipment returns must be approved by a member of the Lake Shore Service
Department. The service engineer will use the information provided in the service
request form and will issue an RMA. This number is necessary for all returned
equipment. It must be clearly indicated on both the shipping carton(s) and any
correspondence relating to the shipment. Once the RMA has been approved, you will
receive appropriate documents and instructions for shipping the equipment to
Lake Shore.
8.14.3 RMA Valid Period
RMAs are valid for 60 days from issuance; however, we suggest that equipment
needing repair be shipped to Lake Shore within 30 days after the RMA has been
issued. You will be contacted if we do not receive the equipment within 30 days after
the RMA is issued. The RMA will be cancelled if we do not receive the equipment after
60 days.
TABLE 8-8
