Laguna Tools Smartshop CBX, Owner'S Manual

Page: 46 / 50

46
Laguna Tools Packaging/RMA Procedures-
Dealer Machinery Warranty
**Any machines returned to Laguna Tools must be returned with packaging in the same way
it was received. If a part or blade is being returned it must have adequate packaging to
ensure no damage is received during shipping. In the event the item/part is determined to be
damaged due to lack of maintenance, cleaning or misuse/abuse, the customer will be
responsible for the cost to replace the item/part, plus all related shipping charges.
We require that the defective item/part be returned to Laguna Tools with the complaint. The
end-user must request an
RMA (Return Material Authorization) Number from Customer
Service and include the (RMA) number with all returned parts/components requesting
warranty coverage.