Dake Corporation
1809 Industrial Park Dr
Grand Haven, MI 49417
985017/985018
4
REV122021
RETURN & REFUND POLICY
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Thank you for purchasing from DAKE! If you are not entirely satisfied with your purchase,
we are here to help.
Returns
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All DAKE manufactured / distributed machines, parts and couplings include a 30-day
return option. These policies are valid from the date of final shipment to the end user.
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To be eligible for a return, the item must be unused and in the same condition as
received.
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All requested warranty claims must be communicated to the distributor or representative
responsible for the sale. Once communication has been initiated, DAKE Customer
Service must be contacted for approval:
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Phone: (800) 937-3253
Email: [email protected]
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Once the return request has been approved by Customer Service, a representative will
supply a Return Material Authorization (RMA) number. The returned item must have the
provided RMA number clearly marked on the outside packaging. Any item received
without an RMA number clearly visible on the packaging will not be processed.
An RMA number can only be provided by the DAKE Customer Service team and must be
obtained prior to the return shipment.
Refunds
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Once the item has been received and inspected for damages, a representative will notify
the requestor referencing the provided RMA number.
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If the return is approved, a refund will be issued to the original method of payment, less a
20% restocking fee. The restocking fee may be waived if an order is placed at the time of
return with like-value merchandise.
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Transportation costs are the responsibility of the end user and will not be credited upon
return approval.
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Any item that is returned after the initial 30 days or has excessive/obvious use will not be
considered for a full refund.
